{"id":7114,"date":"2018-09-10T22:40:23","date_gmt":"2018-09-11T02:40:23","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=7114"},"modified":"2020-06-12T06:15:16","modified_gmt":"2020-06-12T10:15:16","slug":"quis16-in-karlstad-sweden","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2018\/09\/quis16-in-karlstad-sweden\/","title":{"rendered":"QUIS16 in Karlstad, Sweden"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-7115 aligncenter\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2018\/09\/Screen-Shot-2018-09-10-at-22.32.54.jpg\" alt=\"\" width=\"899\" height=\"635\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2018\/09\/Screen-Shot-2018-09-10-at-22.32.54.jpg 899w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2018\/09\/Screen-Shot-2018-09-10-at-22.32.54-300x212.jpg 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2018\/09\/Screen-Shot-2018-09-10-at-22.32.54-768x542.jpg 768w\" sizes=\"(max-width: 899px) 100vw, 899px\" \/><\/p>\n<p>Since 1988, the QUIS symposium brings together the best interdisciplinary academic\u00a0research and management practices in a forum to\u00a0advance the study of service as a field.<\/p>\n<p>Researchers and practitioners are invited to submit an abstract (max\u00a0500 words) describing their rigorous work for consideration to be\u00a0accepted for presentation. By submitting an abstract, at least one of\u00a0the authors agrees to attend QUIS16 if the abstract is accepted.<\/p>\n<p>A Best\u00a0Paper Award will be presented during the conference and\u00a0selected papers from QUIS16 will be published in a special issue in\u00a0Journal of Service Management, JOSM.<\/p>\n<p>IMPORTANT DATES AND DEADLINES<\/p>\n<div>2018 September 1: Online abstract submission opens<br \/>\n2018 November 15: Abstract submission deadline<br \/>\n2019 January 15: Notification of acceptance<br \/>\n2019 March 15: Complete paper or extended abstract deadline<\/p>\n<\/div>\n<div>\n<p>CONTEXTS<\/p>\n<div>\n<p>We welcome contributions from all contexts but\u00a0specially\u00a0from:<\/p>\n<ul>\n<li>Consumer services, B2C or C2C<\/li>\n<li>Creative contexts (music, art, literature)<\/li>\n<li>Healthcare, wellness and senior care<\/li>\n<li>Industrial services, B2B<\/li>\n<li>Information services<\/li>\n<li>Luxury and experience services<\/li>\n<li>Public, governmental and not for profit services<\/li>\n<li>Retail services<\/li>\n<li>Sports and recreational services<\/li>\n<li>Tourism and hospitality<\/li>\n<\/ul>\n<p>EXAMPLES OF THEORETICAL AREAS OF INTEREST<\/p>\n<p>Big data analytics<br \/>\nCollaborative economy<br \/>\nComplaints management and service recovery<br \/>\nCustomer co-creation<br \/>\nCustomer experience<br \/>\nCustomer satisfaction and loyalty<br \/>\nDigitalization<br \/>\nHuman resource management<br \/>\nInstitutional\u00a0logics<br \/>\nService business models<br \/>\nService design<br \/>\nService ecosystem<br \/>\nService for a better world including transformative service research<br \/>\nService infusion in manufacturing\/Servitization<br \/>\nService innovation and new service development<br \/>\nService leadership and culture<br \/>\nService operations management<br \/>\nService strategy<br \/>\nTechnology and service (robots, artificial intelligence, internet of<br \/>\nthings, gamification, self-service technologies)<\/p>\n<p>CONFERENCE CO-CHAIRS<\/p>\n<p>Professor Bo Edvardsson, CTF, Service Research Center, Karlstad\u00a0University, Sweden<br \/>\nProfessor Mary Jo Bitner, Center for Services Leadership, Arizona\u00a0State University, USA<br \/>\nProfessor Rohit Verma, Cornell Institute for Healthy Futures, Cornell\u00a0University, USA<\/p>\n<p>QUIS coordinator ingrid.hansson@kau.se<\/p>\n<p>For more information please visit\u00a0<a href=\"https:\/\/www.kau.se\/ctf\/quis16-2019\">www.ctf.kau.se\/quis16<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Since 1988, the QUIS symposium brings together the best interdisciplinary academic\u00a0research and management practices in a forum to\u00a0advance the study of service as a field. Researchers and practitioners are invited to submit an abstract (max\u00a0500 words) describing their rigorous work for consideration to be\u00a0accepted for presentation. By submitting an abstract, at least one of\u00a0the authors [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/7114"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=7114"}],"version-history":[{"count":5,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/7114\/revisions"}],"predecessor-version":[{"id":9940,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/7114\/revisions\/9940"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=7114"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=7114"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=7114"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}