{"id":7055,"date":"2018-09-06T17:49:29","date_gmt":"2018-09-06T21:49:29","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=7055"},"modified":"2018-09-06T18:13:38","modified_gmt":"2018-09-06T22:13:38","slug":"call-for-papers-for-a-special-issue-on-the-interface-of-service-and-sales","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2018\/09\/call-for-papers-for-a-special-issue-on-the-interface-of-service-and-sales\/","title":{"rendered":"CfP JSR: The Interface of Service and Sales"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-7057\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2018\/09\/15315_05JSR07_Cover.jpg\" alt=\"\" width=\"153\" height=\"202\" \/><em>Special issue of the Journal of Service Research\u00a0<\/em><\/p>\n<p><strong>The Interface of Service and Sales<\/strong><\/p>\n<p><em>Editors:\u00a0Adam Rapp, Thomas L. Baker,\u00a0Nathaniel Hartmann,\u00a0Michael Ahearne<\/em><\/p>\n<p>The submission deadline is <strong>1 Oct 2018<\/strong>.<\/p>\n<p>The Journal of Service Research (JSR) invites competitive article submissions for a special issue on The Interface of Service and Sales scheduled for publication in Spring, 2019. The goal of the\u00a0special issue is to continue to broaden our understanding of the emerging area of organizational frontline research, specifically related to service and sales.<\/p>\n<p>About JSR: While the journal\u2019s focus is on service research, it is important to note that JSR does not require that all research submitted come from a marketing perspective. The journal welcomes research from many fields, with particular emphases on service management, operations, design, human resources, information systems, and marketing. JSR\u2019s most recent two-year impact factor is an impressive 6.847 (and 6.135 without self-cites), which places it fourth overall among all business journals.<\/p>\n<p><strong>Special Issue Information<\/strong><\/p>\n<p>Manuscripts are invited for a special issue of JSR on \u201cThe Interface of Service and Sales.\u201d All theoretical perspectives, research approaches and methodologies are welcome. Submissions offering comprehensive conceptual frameworks, alternative ways of viewing the interplay between service and sales, and innovative methodological approaches are especially encouraged. In addition, papers set within either B2B or B2C contexts are welcome, and research questions that examine sales and service issues across levels (i.e., organizational, team\/manager, frontline employee, and\/or customer) are especially encouraged. Papers should be both theoretically well-grounded and managerially relevant.<\/p>\n<p>Possible topics include, but are not limited to:<\/p>\n<ul>\n<li>Organizational-, managerial-, and employee-level variables that influence cross-functional coordination between service and sales personnel.<\/li>\n<li>The conditions with which greater cross-functional coordination between personnel in service and sales result in greater (lesser) organizational performance or customer value.<\/li>\n<li>The effects of information silos and knowledge structures housed in separate business units that carry across the same customer(s).<\/li>\n<li>The utilization of information collected prior to the initial sale to enhance service or vice-versa.<\/li>\n<li>The relative roles of service and sales personnel for firms engaging in service infusion strategies and how those roles might change during the service infusion process.<\/li>\n<li>Understanding structural and\/or technological (e.g., social media platforms) mechanisms that will allow information to more seamlessly be transferred between sales and service personnel, particularly between frontline sales\/service personnel and those in service operations positions.<\/li>\n<li>How sales and service personnel can work together to maximize (1) the customer experience and (2) customer engagement with the firm.<\/li>\n<li>Examining fault lines across the sales and service functions of an organization and the related outcomes.<\/li>\n<li>Ethical dilemmas and job burnout created when sales personnel are required to service key accounts.<\/li>\n<li>Tension that follows, and strategies to correct, service breakdowns in key sales accounts.<\/li>\n<\/ul>\n<p><strong>Submission Information:<\/strong><\/p>\n<p>The extended deadline for submission of manuscripts is <strong>October 1, 2018<\/strong>. Papers must follow JSR guidelines for authors. For more information, please visit\u00a0<a href=\"https:\/\/us.sagepub.com\/en-us\/nam\/journal-of-service-research\/journal200746%20#submissionguidelines\">https:\/\/us.sagepub.com\/en-us\/nam\/journal-of-service-research\/journal200746%20#submissionguidelines<\/a>\u00a0Manuscripts will go through the regular JSR review process. Only original papers not currently under review or published elsewhere may be submitted. Manuscripts should be submitted through the normal JSR submission process using the online submission and peer review system. Registration and access is available at\u00a0<a href=\"http:\/\/mc.manuscriptcentral.com\/journsr\">http:\/\/mc.manuscriptcentral.com\/journsr<\/a>. While submitting, please select \u201cSpecial Issue Submission \u2013Service and Sales\u201d under \u201cManuscript Type\u201d.<\/p>\n<p>For further information, please contact the Special Issue Co-Editors:<\/p>\n<p>Adam Rapp<br \/>\nExecutive Director, Ralph and Luci Schey Sales Centre<br \/>\nSchey Professor of Sales<br \/>\nOhio University<br \/>\n209 Copeland Hall<br \/>\nAthens, OH 45701<br \/>\nPhone: (740) 593-9328<br \/>\nEmail:\u00a0<a href=\"mailto:rappa@ohio.edu\">rappa@ohio.edu<\/a><\/p>\n<p>Thomas L. Baker<br \/>\nAssociate Professor of Marketing<br \/>\nUniversity of Alabama<br \/>\nBox 870225<br \/>\nTuscaloosa, AL 35487<br \/>\nPhone: (205) 348-9432<br \/>\nEmail:\u00a0<a href=\"mailto:tbaker@cba.ua.edu\">tbaker@cba.ua.edu<\/a><\/p>\n<p>Nathaniel Hartmann<br \/>\nShidler College Faculty Fellow<br \/>\nAssociate Professor of Marketing<br \/>\nUniversity of Hawai\u2018i at Manoa<br \/>\nShidler College of Business<br \/>\n2404 Maile Way<br \/>\nHonolulu, HI 96822<br \/>\nPhone: (808) 956-6607<br \/>\nEmail:\u00a0<a href=\"mailto:nnhartma@hawaii.edu\">nnhartma@hawaii.edu<\/a><\/p>\n<p>Michael Ahearne<br \/>\nC.T. Bauer Professor of Marketing &amp; Research Director, Sales Excellence Institute<br \/>\nUniversity of Houston<br \/>\n4750 Calhoun Road<br \/>\nHouston, Texas 77204-6021<br \/>\nPhone: 713-743-4155<br \/>\nEmail:\u00a0<a href=\"mailto:mahearne.uh@gmail.com\">mahearne.uh@gmail.com<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Special issue of the Journal of Service Research\u00a0 The Interface of Service and Sales Editors:\u00a0Adam Rapp, Thomas L. Baker,\u00a0Nathaniel Hartmann,\u00a0Michael Ahearne The submission deadline is 1 Oct 2018. The Journal of Service Research (JSR) invites competitive article submissions for a special issue on The Interface of Service and Sales scheduled for publication in Spring, 2019. 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