{"id":6676,"date":"2018-05-23T10:27:11","date_gmt":"2018-05-23T14:27:11","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=6676"},"modified":"2023-10-22T04:16:55","modified_gmt":"2023-10-22T08:16:55","slug":"a-special-session-in-servsig-2018","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2018\/05\/a-special-session-in-servsig-2018\/","title":{"rendered":"Special Session on Distance Customer Relationships at SERVSIG2018"},"content":{"rendered":"<p><a href=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2018\/05\/06f4baec-5c02-4b73-be82-0045df766a9e.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-6677\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2018\/05\/06f4baec-5c02-4b73-be82-0045df766a9e.jpg\" alt=\"\" width=\"550\" height=\"344\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2018\/05\/06f4baec-5c02-4b73-be82-0045df766a9e.jpg 1024w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2018\/05\/06f4baec-5c02-4b73-be82-0045df766a9e-300x188.jpg 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2018\/05\/06f4baec-5c02-4b73-be82-0045df766a9e-768x480.jpg 768w\" sizes=\"(max-width: 550px) 100vw, 550px\" \/><\/a><\/p>\n<p><em>Special Session Title: <\/em><\/p>\n<p style=\"text-align: center;\">The Development Of Distance Customer Relationships: Towards A New Concept Of Proximity In The French Bank insurance And Insurance Sector<\/p>\n<p><strong>SESSION CHAIR:<\/strong> Ilaria Dalla Pozza<\/p>\n<p>Marketing Professor and Head of Research Activities for Marketing in the Insurance and Bank insurance Industry, IPAG Business School, Paris &#8211; Research Fellow at SAF (ISFA Lyon)<\/p>\n<p><strong>SPEAKERS:<\/strong><\/p>\n<p>Raphael Krivine, Director of Customer Relations &amp; New Projects at AXA Banque<br \/>\nKarim Zemouli, Director of Innovation &amp; Customer Experience at Natixis Assurances (BPCE Group)<\/p>\n<p><strong>Topic<\/strong><strong>:<\/strong> With the increasing development of digital solutions, bank insurers and insurers with an extensive network of agencies are worried about the future of their agencies. Customers rely more and more on digital channels, and the number of visits in the agencies is dramatically dropping. The relationship between the customer service representative (CSR) and the customer is evolving into a distance one. <strong>The objective of this special session is to discuss with directors of the main French insurance and bank-insurance companies<\/strong> to understand how to put a successful distance relationship into place and how the rapid development of distance relationships is affecting the internal organization of companies.<\/p>\n<p><strong>Date: <\/strong><strong>15<sup>th<\/sup> June, Friday: 10.30-12.00<\/strong><\/p>\n<p>Don&#8217;t forget to register for <strong>SERVSIG2018<\/strong> <a href=\"https:\/\/www.ieseg.fr\/en\/faculty-and-research\/research-events\/servsig-2018\/registration\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-cke-saved-href=\"https:\/\/www.ieseg.fr\/en\/faculty-and-research\/research-events\/servsig-2018\/registration\/\">here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Special Session Title: The Development Of Distance Customer Relationships: Towards A New Concept Of Proximity In The French Bank insurance And Insurance Sector SESSION CHAIR: Ilaria Dalla Pozza Marketing Professor and Head of Research Activities for Marketing in the Insurance and Bank insurance Industry, IPAG Business School, Paris &#8211; Research Fellow at SAF (ISFA Lyon) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6677,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,10,12,949],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/6676"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=6676"}],"version-history":[{"count":6,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/6676\/revisions"}],"predecessor-version":[{"id":6704,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/6676\/revisions\/6704"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/6677"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=6676"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=6676"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=6676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}