{"id":6166,"date":"2018-02-13T21:09:43","date_gmt":"2018-02-14T02:09:43","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=6166"},"modified":"2018-02-14T00:14:41","modified_gmt":"2018-02-14T05:14:41","slug":"delta-is-seeking-research-proposal-for-boarding-design","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2018\/02\/delta-is-seeking-research-proposal-for-boarding-design\/","title":{"rendered":"Delta is seeking Research Proposal for Boarding Design"},"content":{"rendered":"

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Business<\/strong> Problem<\/strong><\/p>\n

The airplane boarding process is a critical component of efficient airline operations. The current design of the gate area and boarding process is heavily influenced by the tools and technology available at the time.\u00a0 In particular, the design is centered on fixed-position workstations (i.e., desktop computers and physical network connections). New tools and technology have removed these previous constraints, so the opportunity exists to rethink the entire process and gate configuration.<\/p>\n

Challenge<\/strong><\/p>\n

Delta is seeking ideas that modernize the design of both the gate area and boarding process by leveraging current and future customer behavior theory, design theory, and technology. The target boarding experience is comfort and effortlessness for customers, but the design must not create operational risk (e.g., unauthorized access to aircraft). Research team members should start from a \u201cblank slate\u201d to design and equip the gate area and jet bridge, but changes to aircraft design and features are not in scope.<\/p>\n

Delta is currently looking for an academic research team with multidisciplinary expertise\/interest in any of the following areas (or any combination):<\/p>\n