{"id":5796,"date":"2017-11-13T21:41:11","date_gmt":"2017-11-14T02:41:11","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=5796"},"modified":"2017-11-13T21:41:11","modified_gmt":"2017-11-14T02:41:11","slug":"cfp-jr-the-future-of-retail-frontline-management","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2017\/11\/cfp-jr-the-future-of-retail-frontline-management\/","title":{"rendered":"CFP JR: The Future of Retail Frontline Management"},"content":{"rendered":"

\"\"Special Section call for papers from Journal of Retailing<\/em><\/p>\n

The Future of Retail Frontline<\/strong><\/p>\n

Deadline:\u00a0April 1, 2018<\/p>\n

Guest editor:\u00a0Martin Mende and Stephanie Noble<\/em><\/p>\n

Management Manuscripts are being solicited for an upcoming Special Section of the Journal of Retailing devoted to \u201cThe Future of Retail Frontline Management.\u201d<\/p>\n

Organizational frontline research (OFR) is broadly defined as the study of interactions and interfaces at the point-of-contact between an organization and its customers that promote, facilitate, or enable value creation and exchange (Singh, Brady, Arnold, and Brown 2017). This Special Section seeks to draw on prior research on the future of retailing (e.g., Grewal, Roggeveen, and Nordf\u00e4lt 2017), while adding a deliberate OFR lens to identify new challenges and opportunities retailing organizations, managers, and\/or customers face.<\/p>\n

We welcome novel research that addresses traditional variables associated with retailing and OFR (e.g., self-reported customer data and objective purchase data), as well as less considered variables that impact retail firms and their customers (e.g., visual data, geolocation data). Because of the relevance of and dynamics in the retailing sector, studies that include actual marketplace data (e.g., field studies) are strongly encouraged. Below is a list of possible topics that could fit this Special Section:<\/p>\n

o Frontline employees\u2019 interactions with customers in different spaces (in-store, online, chat, email, social media)<\/p>\n

o How to effectively manage frontlines for the best customer experience<\/p>\n

o How co-creating\/co-producing with the frontline can create\/destroy value for customers<\/p>\n

o Using data and technology to create more efficient and effective frontline experiences<\/p>\n

o Human versus artificial employees in retailing<\/p>\n

o Capturing and modeling customer-retailer interactions across multiple interfaces and touch points<\/p>\n

Submission Requirements and Information<\/strong><\/p>\n

Inquiries can be directed to the Special Section Guest Editors: Martin Mende (mmende@fsu.edu) and Stephanie Noble (snoble4@utk.edu<\/a>).<\/p>\n

Submissions guidelines and the online submission system can be found at https:\/\/www.journals.elsevier.com\/journal-of-retailing. Papers will undergo the same review process as regularly submitted papers. In the submission cover letter, authors should indicate that they would like their paper considered for this Special Section.<\/p>\n

The submission window for manuscripts is March 1 \u2013 April 1, 2018<\/p>\n

References<\/strong><\/p>\n

Grewal, Dhruv, Anne L. Roggeveen, and Jens Nordf\u00e4lt (2017), \u201cThe Future of Retailing,\u201d Journal of Retailing, 93 (1), 1\u20136. Singh, Jagdip, Michael Brady, Todd Arnold, and Tom Brown (2017), \u201cThe Emergent Field of Organizational Frontlines,\u201d Journal of Service Research, 20 (1), 3-11.<\/p>\n","protected":false},"excerpt":{"rendered":"

Special Section call for papers from Journal of Retailing The Future of Retail Frontline Deadline:\u00a0April 1, 2018 Guest editor:\u00a0Martin Mende and Stephanie Noble Management Manuscripts are being solicited for an upcoming Special Section of the Journal of Retailing devoted to \u201cThe Future of Retail Frontline Management.\u201d Organizational frontline research (OFR) is broadly defined as the […]<\/p>\n","protected":false},"author":1,"featured_media":5809,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/5796"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=5796"}],"version-history":[{"count":4,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/5796\/revisions"}],"predecessor-version":[{"id":5810,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/5796\/revisions\/5810"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/5809"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=5796"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=5796"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=5796"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}