{"id":5179,"date":"2017-07-18T16:22:48","date_gmt":"2017-07-18T20:22:48","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=5179"},"modified":"2017-08-31T12:03:48","modified_gmt":"2017-08-31T16:03:48","slug":"further-service-awards","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2017\/07\/further-service-awards\/","title":{"rendered":"More Service Research Awards"},"content":{"rendered":"<h3>Journal of Service Research<\/h3>\n<p><strong>Best Paper Award<\/strong><\/p>\n<p><a href=\"http:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1094670516662352\">Markus Blut, Cheng Wang and Klaus Schoefer (2016), \u201cFactors Influencing the Acceptance of Self-Service Technologies: A Meta-Analysis\u201d Journal of Service Research. 19 (4), 396-416.<\/a><\/p>\n<p><iframe loading=\"lazy\" title=\"2017 Journal of Service Research Best Paper Award\" width=\"630\" height=\"354\" src=\"https:\/\/www.youtube.com\/embed\/NqK5FrNPud0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<p><u>FINALISTS<\/u><\/p>\n<p><a href=\"http:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1094670515595047\">Tobias Schaefers, Kristina Wittkowski, Sabine Benoit (n\u00e9e Moeller) and Rosellina Ferraro (2016), \u201cContagious Effects of Customer Misbehavior in Access-Based Services\u201d 19 (1), 3-21<\/a><\/p>\n<p><a href=\"http:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1094670515600422\">Brett W. Josephson, Jean L. Johnson, Babu John Mariadoss and John Cullen<\/a><br \/>\n(2016), \u201cService Transition Strategies in Manufacturing: Implications for Firm Risk\u201d 19 (2), 142-157<\/p>\n<p><a href=\"http:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/1094670516649057\">Paul G. Patterson, Michael K. Brady and Janet R. McColl-Kennedy (2016), \u201cGeysers or Bubbling Hot Springs? A Cross-Cultural Examination of Customer Rage From Eastern and Western Perspectives\u201d 19 (3), 243-259<\/a><\/p>\n<p><strong>Best Reviewer Award<\/strong><\/p>\n<p>Mahesh Subramony<\/p>\n<h3>Journal of Service Management<\/h3>\n<p><strong>Outstanding Paper Award<\/strong><\/p>\n<p><em><a href=\"http:\/\/www.emeraldinsight.com\/doi\/full\/10.1108\/JOSM-10-2015-0305\">Value cocreation at its peak: the asymmetric relationship between coproduction and loyalty<\/a>,<br \/>\n<\/em><a href=\"http:\/\/www.emeraldinsight.com\/author\/Stokburger-Sauer%2C+Nicola+E\">Nicola E. Stokburger-Sauer <\/a>, <a href=\"http:\/\/www.emeraldinsight.com\/author\/Scholl-Grissemann%2C+Ursula\">Ursula Scholl-Grissemann <\/a>, <a href=\"http:\/\/www.emeraldinsight.com\/author\/Teichmann%2C+Karin\">Karin Teichmann <\/a>, <a href=\"http:\/\/www.emeraldinsight.com\/author\/Wetzels%2C+Martin\">Martin Wetzels <\/a>(pp. 563 &#8211; 590)<\/p>\n<p><strong>Highly Commended Awards<\/strong><\/p>\n<p><em><a href=\"http:\/\/www.emeraldinsight.com\/doi\/full\/10.1108\/JOSM-05-2015-0157\">Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy<br \/>\n<\/a><\/em><a href=\"http:\/\/www.emeraldinsight.com\/author\/Buoye%2C+Alexander\">Alexander Buoye <\/a>, <a href=\"http:\/\/www.emeraldinsight.com\/author\/Komarova+Loureiro%2C+Yuliya\">Yuliya Komarova Loureiro <\/a>, <a href=\"http:\/\/www.emeraldinsight.com\/author\/Kabadayi%2C+Sertan\">Sertan Kabadayi <\/a>, <a href=\"http:\/\/www.emeraldinsight.com\/author\/Nejad%2C+Mohammad+G\">Mohammad G. Nejad <\/a>, <a href=\"http:\/\/www.emeraldinsight.com\/author\/Keiningham%2C+Timothy+L\">Timothy L. Keiningham <\/a>, <a href=\"http:\/\/www.emeraldinsight.com\/author\/Aksoy%2C+Lerzan\">Lerzan Aksoy <\/a>, <a href=\"http:\/\/www.emeraldinsight.com\/author\/Allsopp%2C+Jason\">Jason Allsopp <\/a>(pp. 434 &#8211; 459)<\/p>\n<p><em><a href=\"http:\/\/www.emeraldinsight.com\/doi\/full\/10.1108\/JOSM-06-2015-0180\">Customer experience formation in today\u2019s service landscape<br \/>\n<\/a><\/em><a href=\"http:\/\/www.emeraldinsight.com\/author\/Lipkin%2C+Michaela\">Michaela Lipkin<\/a> (pp. 678 &#8211; 703)<\/p>\n<p><em><a href=\"http:\/\/www.emeraldinsight.com\/doi\/full\/10.1108\/JOSM-08-2015-0233\">Why did they do it? How customers\u2019 self-service technology introduction attributions affect the customer-provider relationship<br \/>\n<\/a><\/em><a href=\"http:\/\/www.emeraldinsight.com\/author\/Nijssen%2C+Edwin+J\">Edwin J. Nijssen <\/a>, <a href=\"http:\/\/www.emeraldinsight.com\/author\/Schepers%2C+Jeroen+J+L\">Jeroen J. L. Schepers <\/a>, <a href=\"http:\/\/www.emeraldinsight.com\/author\/Belanche%2C+Daniel\">Daniel Belanche <\/a>(pp. 276 &#8211; 298)<\/p>\n<p><strong>Outstanding Reviewers<\/strong><\/p>\n<p>Herm Joosten<\/p>\n<h3>Journal of Services Marketing<\/h3>\n<p><strong>Outstanding Paper<\/strong><\/p>\n<p>Barnes, D.C., Collier, J.E., Howe, V. and Hoffman, D. (2016) <a href=\"http:\/\/www.emeraldinsight.com\/doi\/full\/10.1108\/JSM-05-2015-0172\">Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise<\/a>, Journal of Services Marketing, Vol 30(3), pp277-289<\/p>\n<p><strong>Highly Commended Paper<\/strong><\/p>\n<p>Gordon, R., Zainuddin, N. and Magee, C. (2016) <a href=\"http:\/\/www.emeraldinsight.com\/doi\/full\/10.1108\/JSM-02-2015-0105\">Unlocking the potential of branding in social marketing services: utilising brand personality and brand personality appeal<\/a>, Journal of Services Marketing, Vol 30(1), pp48-62<\/p>\n<p><strong>Outstanding Reviewer(s)<\/strong><\/p>\n<p>Bart Lariviere<br \/>\nDebra Grace<\/p>\n<h3><strong>Journal of Service Theory &amp; Practice<\/strong><\/h3>\n<p><strong>OUTSTANDING PAPER <\/strong><a href=\"http:\/\/www.emeraldinsight.com\/author\/Halvorsrud%2C+Ragnhild\"><br \/>\nRagnhild Halvorsrud<\/a>,\u00a0<a href=\"http:\/\/www.emeraldinsight.com\/author\/Kvale%2C+Knut\">Knut Kvale<\/a>,\u00a0<a href=\"http:\/\/www.emeraldinsight.com\/author\/F%C3%B8lstad%2C+Asbj%C3%B8rn\">Asbj\u00f8rn F\u00f8lstad<\/a>, (2016) &#8220;Improving service quality through customer journey analysis&#8221;,\u00a0Journal of Service Theory and Practice, Vol. 26 Iss: 6, pp.840 \u2013 867<br \/>\n<a href=\"http:\/\/dx.doi.org\/10.1108\/JSTP-05-2015-0111\">http:\/\/dx.doi.org\/10.1108\/JSTP-05-2015-0111<\/a><\/p>\n<p><strong>HIGHLY COMMENDED PAPERS<\/strong><a href=\"http:\/\/www.emeraldinsight.com\/author\/Koskela-Huotari%2C+Kaisa\"><br \/>\nKaisa Koskela-Huotari\u00a0<\/a>,\u00a0<a href=\"http:\/\/www.emeraldinsight.com\/author\/Vargo%2C+Stephen+L\">Stephen L Vargo\u00a0<\/a>, (2016) &#8220;Institutions as resource context&#8221;,\u00a0Journal of Service Theory and Practice, Vol. 26 Iss: 2, pp.163 \u2013 178<br \/>\n<a href=\"http:\/\/dx.doi.org\/10.1108\/JSTP-09-2014-0190\">http:\/\/dx.doi.org\/10.1108\/JSTP-09-2014-0190<\/a><\/p>\n<p><a href=\"http:\/\/www.emeraldinsight.com\/author\/%C3%85kesson%2C+Maria\"><br \/>\nMaria \u00c5kesson\u00a0<\/a>,\u00a0<a href=\"http:\/\/www.emeraldinsight.com\/author\/Sk%C3%A5l%C3%A9n%2C+Per\">Per Sk\u00e5l\u00e9n\u00a0<\/a>,\u00a0<a href=\"http:\/\/www.emeraldinsight.com\/author\/Edvardsson%2C+Bo\">Bo Edvardsson\u00a0<\/a>,\u00a0<a href=\"http:\/\/www.emeraldinsight.com\/author\/St%C3%A5lhammar%2C+Anna\">Anna St\u00e5lhammar\u00a0<\/a>, (2016) &#8220;Value proposition test-driving for service innovation: How frontline employees innovate value propositions&#8221;,\u00a0Journal of Service Theory and Practice, Vol. 26 Iss: 3, pp.338 \u2013 362<br \/>\n<a href=\"http:\/\/dx.doi.org\/10.1108\/JSTP-10-2014-0242\">http:\/\/dx.doi.org\/10.1108\/JSTP-10-2014-0242<\/a><\/p>\n<p><a href=\"http:\/\/www.emeraldinsight.com\/author\/Blasco-Arcas%2C+Lorena\"><br \/>\nLorena Blasco-Arcas<\/a>,\u00a0<a href=\"http:\/\/www.emeraldinsight.com\/author\/Hernandez-Ortega%2C+Blanca+Isabel\">Blanca Isabel Hernandez-Ortega<\/a>,\u00a0<a href=\"http:\/\/www.emeraldinsight.com\/author\/Jimenez-Martinez%2C+Julio\">Julio Jimenez-Martinez<\/a>, (2016) &#8220;Engagement platforms: The role of emotions in fostering customer engagement and brand image in interactive media&#8221;,\u00a0Journal of Service Theory and Practice, Vol. 26 Iss: 5, pp.559 \u2013 589<br \/>\n<a href=\"http:\/\/dx.doi.org\/10.1108\/JSTP-12-2014-0286\">http:\/\/dx.doi.org\/10.1108\/JSTP-12-2014-0286<\/a><\/p>\n<h3>Service Industries Journal<\/h3>\n<p><strong>Best paper 2016<\/strong><\/p>\n<p>Berna Tari Kasnakoglu (2016):\u00a0<a class=\"ref nowrap\" href=\"http:\/\/www.tandfonline.com\/doi\/full\/10.1080\/02642069.2016.1138472\">Antecedents and consequences of co-creation in credence-based service contexts<\/a>,\u00a0<span class=\"journalName\"><a class=\"issue-link\" href=\"http:\/\/www.tandfonline.com\/toc\/fsij20\/36\/1-2\">The Service Industries Journal<\/a>,\u00a0<\/span><span class=\"volume\">Vol. 36 , Iss. 1-2,2016<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Journal of Service Research Best Paper Award Markus Blut, Cheng Wang and Klaus Schoefer (2016), \u201cFactors Influencing the Acceptance of Self-Service Technologies: A Meta-Analysis\u201d Journal of Service Research. 19 (4), 396-416. FINALISTS Tobias Schaefers, Kristina Wittkowski, Sabine Benoit (n\u00e9e Moeller) and Rosellina Ferraro (2016), \u201cContagious Effects of Customer Misbehavior in Access-Based Services\u201d 19 (1), 3-21 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5271,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/5179"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=5179"}],"version-history":[{"count":12,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/5179\/revisions"}],"predecessor-version":[{"id":5447,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/5179\/revisions\/5447"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/5271"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=5179"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=5179"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=5179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}