{"id":4973,"date":"2017-05-30T15:39:00","date_gmt":"2017-05-30T19:39:00","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=4973"},"modified":"2017-05-30T15:39:32","modified_gmt":"2017-05-30T19:39:32","slug":"customer-misbehaviour-in-the-collaborative-economy-is-it-contagious-or-not","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2017\/05\/customer-misbehaviour-in-the-collaborative-economy-is-it-contagious-or-not\/","title":{"rendered":"Customer misbehaviour in the collaborative economy: Is it contagious or not?"},"content":{"rendered":"<p><em>guest contribution by Tobias Schaefers, Kristina Wittkowski, Sabine Benoit (n\u00e9e Moeller), and Rosellina Ferraro<\/em><\/p>\n<p>Customer misbehavior in service settings is problematic for two reasons: (1) because of the direct damage it causes and (2) because of additional negative effects that arise from the contagion of such misbehavior.\u00a0Tobias Schaefer et al. (2016)\u00a0did two online experiments to provide the empirical evidence for a contagiousness of misbehavior and reveal that this effect is driven by customers\u2019 perceptions of the social norms among the customer group.<\/p>\n<p>They have summarized their findings in a neat video. Very innovative and maybe the publication format\u00a0of the future? \ud83d\ude09<\/p>\n<p>Your can find the original article\u00a0<a href=\"http:\/\/journals.sagepub.com\/doi\/10.1177\/1094670515595047\">here<\/a><\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/bVXhzi2uvaQ\" width=\"640\" height=\"360\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>guest contribution by Tobias Schaefers, Kristina Wittkowski, Sabine Benoit (n\u00e9e Moeller), and Rosellina Ferraro Customer misbehavior in service settings is problematic for two reasons: (1) because of the direct damage it causes and (2) because of additional negative effects that arise from the contagion of such misbehavior.\u00a0Tobias Schaefer et al. (2016)\u00a0did two online experiments to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4975,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,18],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/4973"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=4973"}],"version-history":[{"count":1,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/4973\/revisions"}],"predecessor-version":[{"id":4976,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/4973\/revisions\/4976"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/4975"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=4973"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=4973"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=4973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}