{"id":4550,"date":"2017-03-06T22:31:43","date_gmt":"2017-03-07T03:31:43","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=4550"},"modified":"2017-03-06T22:31:44","modified_gmt":"2017-03-07T03:31:44","slug":"robert-johnston-award-winners-2016","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2017\/03\/robert-johnston-award-winners-2016\/","title":{"rendered":"Robert Johnston Award Winners 2016"},"content":{"rendered":"

Please join me in congratulating the winners of the\u00a02015 Robert Johnston Award, the Highly Commended Awards, and the Best Reviewer Awards.<\/span><\/p>\n

Outstanding Paper of the Year Award 2016<\/span>\u00a0<\/span><\/strong><\/p>\n

<\/b>Value cocreation at its peak: the asymmetric relationship between coproduction and loyalty<\/a><\/span><\/i><\/p>\n


\n<\/a>Nicola E.\u00a0Stokburger-Sauer\u00a0<\/span><\/a>,\u00a0<\/span><\/a>Ursula\u00a0Scholl-Grissemann\u00a0<\/span><\/a>,\u00a0<\/span><\/a>Karin\u00a0Teichmann\u00a0<\/span><\/a>,\u00a0<\/span><\/a>Martin Wetzels<\/a><\/span><\/i><\/p>\n

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\"nicola_bw\" <\/a>\"Ursula_Scholl-Grissemann\"<\/a> \"Martin-Wetzels-landscape\"<\/a> \"images\"<\/a><\/div>\n
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<\/u>\u00a0<\/u><\/span><\/div>\n
Highly Commended Awards<\/span><\/b><\/u><\/u><\/b><\/div>\n
<\/u>\u00a0<\/u><\/span><\/div>\n
Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy<\/a><\/i><\/u><\/u><\/span><\/div>\n
<\/div>\n
Alexander Buoye\u00a0<\/span><\/a>,\u00a0<\/span>Yuliya Komarova\u00a0Loureiro\u00a0<\/span><\/a>,\u00a0<\/span>Sertan\u00a0Kabadayi\u00a0<\/span><\/a>,\u00a0<\/span>Mohammad G.\u00a0Nejad\u00a0<\/span><\/a>,\u00a0<\/span>Timothy L.\u00a0Keiningham\u00a0<\/span><\/a>,\u00a0<\/span>Lerzan\u00a0Aksoy\u00a0<\/span><\/a>,\u00a0<\/span>Jason Allsopp<\/a><\/u><\/span><\/div>\n
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\"AB\"\u00a0\"YK\"\u00a0\"SK\"\u00a0\"MN\"<\/a><\/div>\n
\"KEITH\"\u00a0\"LA\"<\/a>\u00a0\"JASON\"<\/div>\n
<\/u>\u00a0<\/u><\/span><\/div>\n
Customer experience formation in today\u2019s service landscape<\/a><\/i><\/u><\/u><\/span><\/div>\n
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Michaela Lipkin<\/a>\u00a0<\/span>(pp. 678 – 703)<\/u><\/u><\/span><\/div>\n
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\"images-2\"<\/a><\/div>\n
<\/u>\u00a0<\/u><\/span><\/div>\n
Why did they do it? How customers\u2019 self-service technology introduction attributions affect the customer-provider relationship<\/a><\/i><\/u><\/u><\/span><\/div>\n
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Edwin J. Nijssen\u00a0<\/span><\/a>,\u00a0<\/span>Jeroen J. L. Schepers\u00a0<\/span><\/a>,\u00a0<\/span>Daniel Belanche\u00a0<\/span><\/a>(pp. 276 – 298)<\/u><\/u><\/span><\/div>\n
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\"1\"<\/a> \"2\"<\/a> \"3\"<\/a><\/div>\n
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<\/u>\u00a0<\/u><\/span><\/div>\n
Outstanding Reviewers<\/u><\/u><\/b><\/div>\n
\"100814\"<\/a>Dr. Herm Joosten<\/u><\/u><\/div>\n
Radboud University Nijmegen –\u00a0Netherlands<\/u><\/u><\/div>\n
<\/u>\u00a0<\/u><\/div>\n
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\"AAEAAQAAAAAAAAvOAAAAJDI2N2M0OGU1LWU0ZjAtNDNkNC1iZmU1LWI2Y2IxMjQzN2ZiOA\"<\/a>Dr. Minna Pihlstr\u00f6m<\/div>\n
Hanken School of Economics –\u00a0Finland<\/div>\n","protected":false},"excerpt":{"rendered":"

Please join me in congratulating the winners of the\u00a02015 Robert Johnston Award, the Highly Commended Awards, and the Best Reviewer Awards. Outstanding Paper of the Year Award 2016\u00a0 Value cocreation at its peak: the asymmetric relationship between coproduction and loyalty Nicola E.\u00a0Stokburger-Sauer\u00a0,\u00a0Ursula\u00a0Scholl-Grissemann\u00a0,\u00a0Karin\u00a0Teichmann\u00a0,\u00a0Martin Wetzels \u00a0 Highly Commended Awards \u00a0 Is share of wallet exclusively about making […]<\/p>\n","protected":false},"author":1,"featured_media":4602,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10],"tags":[365,375,376,377,373,364,371,374,380,370,381,372,368,378,363,367,369,379,366],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/4550"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=4550"}],"version-history":[{"count":6,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/4550\/revisions"}],"predecessor-version":[{"id":4604,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/4550\/revisions\/4604"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/4602"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=4550"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=4550"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=4550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}