{"id":3927,"date":"2016-11-12T23:26:32","date_gmt":"2016-11-13T04:26:32","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=3927"},"modified":"2016-11-12T23:26:33","modified_gmt":"2016-11-13T04:26:33","slug":"jsm-went-back-to-the-future-in-2016","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2016\/11\/jsm-went-back-to-the-future-in-2016\/","title":{"rendered":"JSM went back to the future in 2016"},"content":{"rendered":"

\"back-to-the-future19-copy\"Guest article by\u00a0Rebekah Russell-Bennett<\/em><\/p>\n

2016 is the 30th<\/sup> anniversary<\/strong> of the Journal of Services Marketing<\/strong> and to mark this occasion, we are announcing outstanding contribution awards and a series of retrospectives have been curated. The editors have selected a number of articles published in the first two decades of the journal that have had a lasting impact on the services field, and invited the authors to reflect on their original piece. The results are a series of thirteen stunning retrospectives which provide food for thought as we move into the next era. To access these articles click\u00a0here<\/a>.<\/p>\n

Outstanding Contribution Awards<\/strong><\/span><\/p>\n

As part of the 30th<\/sup> Anniversary celebrations this year, three papers were selected out of more than 1200 articles<\/strong> published in the Journal of Services Marketing<\/em> as outstanding contribution. These awards represent papers that have attracted high citations and contain innovative theoretical ideas at the time of publication. Two of these papers have been updated in the retrospectives published this year.<\/p>\n

Winner of the outstanding contribution award<\/strong><\/p>\n

Doug Hoffman, Scott Kelley and Holly Rotalsky for their 1995 paper Tracking service failures and employee recovery efforts.<\/em> http:\/\/www.emeraldinsight.com\/toc\/jsm\/9\/2<\/a><\/p>\n

Commended Contribution Awards<\/strong><\/p>\n

Kirk Wakefield and Jeffrey Blodgett for their 1994 paper The importance of servicescapes in leisure service settings<\/em> http:\/\/www.emeraldinsight.com\/toc\/jsm\/8\/3<\/a><\/p>\n

Richard Spreng, Gilbert Harrell and Robert Mackoy for their 1995 paper Service recovery: impact on satisfaction and intentions.<\/em> http:\/\/www.emeraldinsight.com\/toc\/jsm\/9\/1<\/a><\/p>\n

Retrospectives in Volume 30<\/strong><\/span><\/p>\n

    \n
  1. Revisiting \u201cBig Ideas in Services Marketing\u201d 30 Years Later by Len Berry. Issue 1 http:\/\/www.emeraldinsight.com\/toc\/jsm\/30\/1<\/a><\/li>\n<\/ol>\n
      \n
    1. Retrospective: \u201cTracking Service Failures and Employee Recovery Efforts\u201d by Doug Hoffman, Scott Kelley and Holly Rotalsky. Issue 1 http:\/\/www.emeraldinsight.com\/toc\/jsm\/30\/1<\/a><\/li>\n<\/ol>\n
        \n
      1. Retrospective: \u201cCompatibility Management: Customer-to-Customer Relationships in Service Environments\u201d by Charles Martin. Issue 1 http:\/\/www.emeraldinsight.com\/toc\/jsm\/30\/1<\/a><\/li>\n<\/ol>\n
          \n
        1. Internationalization strategies for services: a retrospective by Christian Gr\u00f6nroos Issue 2 http:\/\/www.emeraldinsight.com\/toc\/jsm\/30\/2<\/a><\/li>\n<\/ol>\n
            \n
          1. Retrospective: efficiency in service delivery \u2013 technological or humanistic approaches by Scott W. Kelley. Issue 2 http:\/\/www.emeraldinsight.com\/toc\/jsm\/30\/2<\/a><\/li>\n<\/ol>\n
              \n
            1. The effect of cues on service quality expectations and service selection in a restaurant setting: a retrospective and prospective commentary Issue 2 http:\/\/www.emeraldinsight.com\/toc\/jsm\/30\/2<\/a><\/li>\n<\/ol>\n
                \n
              1. Retrospective: A cross-sectional test of the effect and conceptualization of service value revisited by J. Joseph. Cronin Issue 3 http:\/\/www.emeraldinsight.com\/toc\/jsm\/30\/3<\/a><\/li>\n<\/ol>\n
                  \n
                1. Retrospective: The effect of guarantees on consumers\u2019 evaluation of services by Amy Ostrom and Dawn Iacobucci. Issue 4 http:\/\/www.emeraldinsight.com\/toc\/jsm\/30\/4<\/a><\/li>\n<\/ol>\n
                    \n
                  1. Retrospective: \u2018Culture shocks\u2019 in inter-cultural service encounters? By Bernd Stauss. Issue 4 http:\/\/www.emeraldinsight.com\/toc\/jsm\/30\/4<\/a><\/li>\n<\/ol>\n
                      \n
                    1. Retrospective: Service failure and loyalty \u2013 an exploratory empirical study of airline customers by Adrian Palmer and David Bejou. Issue 5 http:\/\/www.emeraldinsight.com\/toc\/jsm\/30\/5<\/a><\/li>\n<\/ol>\n
                        \n
                      1. Retrospective: Tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services by Paul Patterson. Issue 5 http:\/\/www.emeraldinsight.com\/toc\/jsm\/30\/5<\/a><\/li>\n<\/ol>\n
                          \n
                        1. Retrospective: Why do customers switch? The dynamics of satisfaction versus loyalty by Banwari Mittal. Issue 6 http:\/\/www.emeraldinsight.com\/toc\/jsm\/30\/6<\/a><\/li>\n<\/ol>\n
                            \n
                          1. Retrospective: The Importance of Servicescapes in Leisure Service Settings. Issue 7 by Kirk Wakefield and Jeffrey Blodgett http:\/\/www.emeraldinsight.com\/toc\/jsm\/30\/6<\/a><\/li>\n<\/ol>\n

                            Editorial: Back to the future! The importance of history in services marketing<\/p>\n

                            Every second issue of Journal of Services Marketing has an editorial and the first one this year was looking at the past to gain insight into the future. Other topics covered to date have been fresh ideas (vol 29.6\/7<\/a>), publish or perish (Vol 30.3<\/a>), the snappy title (Vol 30.5<\/a>) and the changing nature of data (Vol 30.7<\/a>).<\/p>\n

                             <\/p>\n

                            \"screen-shot-2016-11-12-at-9-55-12-am\"<\/a>Professor Rebekah Russel-Bennet<\/em>
                            \nProfessor of Marketing, Co-Editor Journal of Services Marketing<\/em>
                            \nAdjunct Professor National University of Ireland (Galway)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

                            Guest article by\u00a0Rebekah Russell-Bennett 2016 is the 30th anniversary of the Journal of Services Marketing and to mark this occasion, we are announcing outstanding contribution awards and a series of retrospectives have been curated. The editors have selected a number of articles published in the first two decades of the journal that have had a […]<\/p>\n","protected":false},"author":1,"featured_media":3948,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10],"tags":[189,191,190,155,192],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/3927"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=3927"}],"version-history":[{"count":4,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/3927\/revisions"}],"predecessor-version":[{"id":3973,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/3927\/revisions\/3973"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/3948"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=3927"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=3927"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=3927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}