{"id":2769,"date":"2016-06-12T20:50:42","date_gmt":"2016-06-12T20:50:42","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=2769"},"modified":"2016-07-09T05:27:07","modified_gmt":"2016-07-09T05:27:07","slug":"servsig-takes-global-seriously","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2016\/06\/servsig-takes-global-seriously\/","title":{"rendered":"SERVSIG takes global seriously"},"content":{"rendered":"

\"global\"<\/p>\n

<\/a>

Major website traffic for SERVSIG.org<\/p><\/div>\n

The conference season just started again and colleagues from all\u00a0around the world will\u00a0meet again. I personally enjoy this time of the year as\u00a0it shows us once again how\u00a0diverse and international<\/strong> our service community is !\u00a0\u00a0This is also nicely\u00a0reflected by\u00a0the website traffic of SERVSIG.org (see world map).<\/span><\/p>\n

We at SERVSIG aim to be the best worldwide platform for service\u00a0researchers to\u00a0keep in touch with people, events, and ideas. To reflect this\u00a0goal in our\u00a0organizational structure, we introduced\u00a0Regional Officers<\/strong>\u00a0for all continents where\u00a0the service\u00a0research community is strongly represented (i.e. America, Europe,\u00a0Australasian). The Regional Officer represents SERVSIG in local events, supports\u00a0the service research community in their regional networks and acts as an\u00a0additional\u00a0local connection point for questions and requests in the area.\u00a0(Of course, the rest of\u00a0the board members are still\u00a0available to help. Regional Officers are meant\u00a0to\u00a0offer additional local support and service if needed)<\/span><\/p>\n

I\u2019m happy to announce the first Regional SERVSIG Officers. In\u00a0the following, I want\u00a0to give them a chance to introduce themselves.<\/span><\/p>\n

\"3acdf2d_1\"Linda Nasr <\/strong>– SERVSIG Officer for Europe<\/em><\/p>\n

Working within the Service Research field, I believe in the\u00a0importance of being of\u00a0service to others. This idea struck me a few years ago\u00a0when I was a PhD student\u00a0attending my first international conference. On that\u00a0occasion, I met one of my\u00a0mentors whom to my question of: \u201chow can PhD students\u00a0improve their networking\u00a0skills?\u201d simply replied: \u201cBe genuine and offer your\u00a0help\u201d.<\/span><\/p>\n

Adopting this moto, I volunteered to help as Social Media\u00a0Officer for JOSM,\u00a0Electronic Media Officer for SERVSIG and now I am delighted\u00a0to volunteer as\u00a0SERVSIG officer for Europe. Throughout these activities, I met\u00a0wonderful\u00a0colleagues and co-authors, built friendships, and would like to\u00a0believe that I helped\u00a0in creating further awareness about our wonderful service\u00a0research community. It\u00a0was my way of saying \u201cthank you\u201d for the great help and\u00a0support I received from the\u00a0various members of our growing family.<\/span><\/p>\n

Today, I want to extend my offer to help to our global\u00a0Service Research community\u00a0at large and in Europe in particular! Our service\u00a0community is international like\u00a0never before. We witness an incredible amount\u00a0of collaborations between\u00a0universities, research centers, and researchers. This\u00a0diversity of ideas, schools of\u00a0thoughts, modes of work, etc. have contributed\u00a0to the advancement of our field. Our\u00a0job, as SERVSIG officers, is to provide you\u00a0with a platform that facilitates these\u00a0collaborations and builds bridges\u00a0between service researchers. I would like to\u00a0encourage you to get in touch if\u00a0you would like to promote your event under the\u00a0SERVSIG umbrella or whether you\u00a0would like us to help you with any aspect of your\u00a0career, be it teaching,\u00a0research or service.<\/span><\/p>\n

Our service research community will prosper as we become\u00a0more of service to each\u00a0other, please do not hesitate to get in touch with us!<\/span><\/p>\n

\"Picture2_1\"Martin Mende <\/strong>–\u00a0SERVSIG Officer for\u00a0the Americas<\/em><\/p>\n

I’m\u00a0an Associate Professor of Marketing at Florida State University. My\u00a0research focuses on frontline service interactions, transformative service research, relationship marketing, and marketing strategy. My\u00a0research has appeared in the Journal of Marketing Research<\/em>, Journal of Service Research<\/em>, Journal of Public Policy & Marketing, <\/em>Marketing Letters<\/em>, and Journal of Business Research<\/em>. Martin serves on the Editorial Review Boards for the Journal of Service Research<\/em> and the Journal of the Academy of Marketing Science<\/em>.<\/p>\n

I\u00a0began my\u00a0work as a service scholar at Catholic University of Eichstaett-Ingolstadt, in my\u00a0native Germany. It was during my\u00a0undergraduate studies at this university that I\u00a0read the seminal papers of Mary Jo Bitner, Ruth Bolton, Parsu, Valarie Zeithaml, Kay Lemon, and many other leading service scholars and I\u00a0was instantly taken \u2013 service research was my\u00a0calling. Therefore, I\u00a0then earned a Ph.D. with a dissertation on complaint management (supervised by Bernd Stauss, who \u2013 at the time \u2013 held the first Chair for Services Management in Germany). Subsequently, following my\u00a0heart, I\u00a0was able to earn a Ph.D. from Arizona State University, learning from some of the most wonderful scholars in the area of service marketing.<\/p>\n

I\u00a0have been serving as a Board Member (Program Officer) for SERVSIG since 2014. In my\u00a0new role as a regional officer for the Americas of SERVSIG, I’m\u00a0happy to be your initial point of contact. If you see me\u00a0at any conference or meeting, please say \u2018hello\u2019 and we can talk about any questions, ideas, and suggestions you may have related to SERVSIG. If you want to talk about something else, I\u00a0also loves sports (soccer, tennis, basketball), enjoy travelling with my\u00a0wife and best friend Maura, playing with my\u00a0dog, and trying to play the piano.<\/p>\n

\"screen-capture-3_1\"Tom Chen <\/strong>–\u00a0SERVSIG Officer for\u00a0Australasian\/Asia<\/em><\/p>\n

I’m a lecturer from the University of Newcastle, Australia. I’m\u00a0originally from Taiwan, studied my\u00a0master at the Lancaster University in the UK and completed my\u00a0Ph.D. at the Queensland University of Technology in Australia. My\u00a0first AMA SERVSIG encounter was back in 2011 AMA summer conference in San Francisco. I’m passionate about my\u00a0research in co-creation and sharing economy, and have initiated the co-creation in service and customer engagement symposium in 2013. The third CCIS-CE symposium was held in Berlin, Germany this June. My first overseas travel destination was Riga, Latvia and I have\u00a0travelled since then more than 30 countries. As I\u00a0believe in sharing the experiences, I\u00a0regularly attend all the marketing and service conferences to get in touch with my\u00a0academic fellows with diverse background and research interests. I will be the Australasian regional officer for the next two years.<\/p>\n

I thank Linda, Martin, Tom for their\u00a0willingness to take\u00a0over this important role for the service research community.<\/p>\n

\"DSC_3317rec2\"<\/a>Werner Kunz
\nSERVSIG Co-Chair<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

The conference season just started again and colleagues from all\u00a0around the world will\u00a0meet again. I personally enjoy this time of the year as\u00a0it shows us once again how\u00a0diverse and international our service community is !\u00a0\u00a0This is also nicely\u00a0reflected by\u00a0the website traffic of SERVSIG.org (see world map). We at SERVSIG aim to be the best worldwide […]<\/p>\n","protected":false},"author":1,"featured_media":2831,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,12],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/2769"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=2769"}],"version-history":[{"count":13,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/2769\/revisions"}],"predecessor-version":[{"id":2892,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/2769\/revisions\/2892"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/2831"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=2769"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=2769"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=2769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}