{"id":2344,"date":"2016-02-22T13:13:27","date_gmt":"2016-02-22T13:13:27","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=2344"},"modified":"2016-02-24T13:16:10","modified_gmt":"2016-02-24T13:16:10","slug":"josm-2015-robert-johnston-awards","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2016\/02\/josm-2015-robert-johnston-awards\/","title":{"rendered":"JOSM &#8211; 2015 &#8211; Robert Johnston Awards"},"content":{"rendered":"<p class=\"p1\"><span class=\"s1\">Please join me in congratulating the winners of the\u00a02015 Robert Johnston Award, the Highly Commended Awards, and the Best Reviewer Awards.<\/span><\/p>\n<p class=\"p1\" style=\"text-align: center;\"><strong><span class=\"s2\">Outstanding Paper of the Year Award 2015<\/span><span class=\"s1\">\u00a0<\/span><\/strong><\/p>\n<p style=\"text-align: center;\"><span class=\"s1\">Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet. (Vol.26 Issue 1.)<br \/>\n<\/span>By: <em>Timothy Keiningham, Bruce Cooil, Edward Malthouse, Alexander Buoye, Lerzan Aksoy, Arne De Keyser and Bart Lariviere.<\/em><\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2347 size-thumbnail\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM001_1_1-150x150.jpg\" alt=\"JOSM001_1_1\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM001_1_1-150x150.jpg 150w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM001_1_1-144x144.jpg 144w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM001_1_1.jpg 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2348 size-thumbnail\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM002_1_1-150x150.jpg\" alt=\"JOSM002_1_1\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM002_1_1-150x150.jpg 150w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM002_1_1-144x144.jpg 144w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM002_1_1.jpg 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2349 size-thumbnail\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM003_1_1-150x150.jpg\" alt=\"JOSM003_1_1\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM003_1_1-150x150.jpg 150w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM003_1_1-144x144.jpg 144w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM003_1_1.jpg 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2350 size-thumbnail\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM004_1_1-150x150.jpg\" alt=\"JOSM004_1_1\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM004_1_1-150x150.jpg 150w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM004_1_1-144x144.jpg 144w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM004_1_1.jpg 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2351 size-thumbnail\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM005_1_1-150x150.jpg\" alt=\"JOSM005_1_1\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM005_1_1-150x150.jpg 150w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM005_1_1-144x144.jpg 144w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM005_1_1.jpg 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2352 size-thumbnail\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM006_1_1-150x150.jpg\" alt=\"JOSM006_1_1\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM006_1_1-150x150.jpg 150w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM006_1_1-144x144.jpg 144w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM006_1_1.jpg 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2353 size-thumbnail\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM007_1_1-150x150.jpg\" alt=\"JOSM007_1_1\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM007_1_1-150x150.jpg 150w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM007_1_1-144x144.jpg 144w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/JOSM007_1_1.jpg 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/p>\n<p style=\"text-align: center;\"><span class=\"s1\">\u00a0<\/span><strong><span class=\"s2\">Highly Commended Awards<\/span><\/strong><\/p>\n<p style=\"text-align: center;\"><span class=\"s1\">Service Experience co-creation: conceptualization, implications, and future research directions. (Vol.26 Issue 2)<br \/>\n<\/span><em><span class=\"s1\">By: Elina Jaakkola, Anu Heikkula, Leena Aarikka-Stenroos<\/span><\/em><\/p>\n<p style=\"text-align: center;\"><span class=\"s1\">To give or not to give professional services to non-paying clients: professionals\u2019 giving backstory. (Vol. 26 Issue 3)<br \/>\n<\/span><em><span class=\"s1\">Janet McColl-Kennedy, Paul Patterson, Michael Brady, Lilliemay Cheung and Doan Nguyen.<\/span><\/em><\/p>\n<p style=\"text-align: center;\"><span class=\"s1\">Online customer engagement: Creating social environment through brand community constellations. (Vol.26 Issue 5)<br \/>\n<\/span><em><span class=\"s1\">Wafa Hammedi, Jay Kandampully, Tingting (Christina) Zhang, and\u00a0<\/span><span class=\"s1\">Lucille Bouquiaux.<\/span><\/em><\/p>\n<p class=\"p2\" style=\"text-align: center;\"><strong><span class=\"s2\">Best Reviewer Awards<\/span><\/strong><\/p>\n<p style=\"text-align: center;\"><span class=\"s1\"><em>Yves Van Vaerenbergh<\/em>,\u00a0<\/span><span class=\"s1\">University of Leuven, Belgium<\/span><\/p>\n<p style=\"text-align: center;\"><span class=\"s1\"><em>Tracy Meyer<\/em>,\u00a0<\/span><span class=\"s1\">University of North Carolina, Wilmington, USA<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please join me in congratulating the winners of the\u00a02015 Robert Johnston Award, the Highly Commended Awards, and the Best Reviewer Awards. Outstanding Paper of the Year Award 2015\u00a0 Perceptions are relative: an examination of the relationship between relative satisfaction metrics and share of wallet. (Vol.26 Issue 1.) By: Timothy Keiningham, Bruce Cooil, Edward Malthouse, Alexander [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2354,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/2344"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=2344"}],"version-history":[{"count":6,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/2344\/revisions"}],"predecessor-version":[{"id":2358,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/2344\/revisions\/2358"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/2354"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=2344"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=2344"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=2344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}