{"id":2255,"date":"2016-02-22T14:58:45","date_gmt":"2016-02-22T14:58:45","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=2255"},"modified":"2016-06-08T10:11:45","modified_gmt":"2016-06-08T10:11:45","slug":"cfp-jsm-understanding-vulnerable-stigmatized-and-marginalized-consumers-in-service-settings","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2016\/02\/cfp-jsm-understanding-vulnerable-stigmatized-and-marginalized-consumers-in-service-settings\/","title":{"rendered":"CfP JSM: Understanding Vulnerable, Stigmatized, and Marginalized Consumers in Service Settings (Deadline extended: Jun 30th)"},"content":{"rendered":"<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-2288\" src=\"http:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/0C36E555-6603-4628-A9EE-4CEE9ED816D8Img400_2-225x300.jpg\" alt=\"{0C36E555-6603-4628-A9EE-4CEE9ED816D8}Img400_2\" width=\"225\" height=\"300\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/0C36E555-6603-4628-A9EE-4CEE9ED816D8Img400_2-225x300.jpg 225w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2016\/02\/0C36E555-6603-4628-A9EE-4CEE9ED816D8Img400_2.jpg 300w\" sizes=\"(max-width: 225px) 100vw, 225px\" \/>Special Issue of the <em>Journal of Service Marketing<\/em><\/p>\n<p style=\"text-align: center;\"><strong>Understanding Vulnerable, Stigmatized, and Marginalized Consumers in Service Settings<\/strong><\/p>\n<p style=\"text-align: center;\">Deadline extended to <strong>30 June 2016<\/strong><\/p>\n<p>This special issue aims at extending the transformative service research by exploring how vulnerable, stigmatized, and marginalized consumers use, or refrain from using, services in their daily lives and experiences.<\/p>\n<p>To date, service researchers have explored how vulnerable consumers, in terms of race and ethnicity, experience discrimination in service settings such as banks and automobile dealerships. Although we have a great deal of knowledge regarding how vulnerable, stigmatized, and marginalized consumers often experience the brunt of discrimination during service exchanges, we know considerably less about how these consumers employ strategies that influence how they use services.<\/p>\n<p class=\"p1\">For example, some poor consumers in Latin America may purposely opt out of the formal banking system and use &#8220;loan sharks&#8221; because of their convenience and ease-of-use. Transgendered males-to-females may work with retail management in order to shop for cosmetics before store operating hours, and older-aged adults may turn a restaurant into a mahjong center during off-hours.\u00a0 In essence, vulnerable, stigmatized, and marginalized consumers often vivify service settings in particular manners and employ strategies that help them maximize their satisfaction.\u00a0 This special edition seeks to uncover these strategies and to develop our theoretical understanding regarding the lived experiences of vulnerable, stigmatized, and marginalized consumers in service settings.<\/p>\n<p class=\"p1\"><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/PBIGh0rQJhE\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><strong>Topics<\/strong><\/p>\n<p>Submissions can be conceptual or empirical in nature, approached from marketing, sociological, or anthropological perspectives. A variety of empirical approaches are acceptable (e.g. ethnographic, survey, experimental or archival research), as are insights from different parts of the globe. We encourage researchers to explore how consumer behavior is influenced by social structures and physical environmental factors. The main criterion for publications is that the submission has original value.<\/p>\n<p><strong>Suggested topics include<\/strong>:<\/p>\n<p>How the following groups use services, or refrain from using services in their daily lives<\/p>\n<ul>\n<li>Children<\/li>\n<li>Older-aged and elderly consumers<\/li>\n<li>Gay, lesbian, and transgendered consumers<\/li>\n<li>Obese consumers<\/li>\n<li>Lonely consumers<\/li>\n<li>Consumers with mental health problems<\/li>\n<li>Victims of violence, crime and natural disasters<\/li>\n<li>Stigmatized customer or service workers in service settings<\/li>\n<li>Recent immigrants<\/li>\n<li>Physically handicapped\/disabled consumers<\/li>\n<li>Consumers with visible bodily deformities<\/li>\n<li>Developmentally challenged consumers<\/li>\n<li>Consumers with tattoos and bodily modifications<\/li>\n<li>Poor\/low Income consumers<\/li>\n<li>Commercial sex workers<\/li>\n<li>End of life consumers<\/li>\n<\/ul>\n<p>Papers must conclude with well-supported research directions, trends or opportunities which contribute to the development of a vibrant culture of service(s) marketing research.<\/p>\n<p><strong>Submission<\/strong><\/p>\n<p>All manuscripts submitted must not have been published, accepted for publication, or be currently under consideration elsewhere.<\/p>\n<p>Manuscripts should be submitted in accordance with the author guidelines <a title=\"Journal page - opens in new window.\" href=\"http:\/\/www.emeraldgrouppublishing.com\/products\/journals\/author_guidelines.htm?id=jsm\" target=\"_blank\">available on the journal homepage.<\/a><\/p>\n<p>All submissions should be made via the ScholarOne online submission system and should be made to the special issue which is identified on the submission site. Please direct any further inquiries to the Editors listed below.<\/p>\n<p>Deadline for full paper submission: <strong>30 May 2016<\/strong><\/p>\n<p>Please note that it will not be possible to submit until 20th January 2016.<\/p>\n<p>Guest Editor Contact Details<br \/>\nDr. Mark S. Rosenbaum<br \/>\nKohl\u2019s Professor of Marketing, Northern Illinois University, USA<br \/>\nAssociate Professor, Externado University, Colombia<br \/>\n<a href=\"mailto:mrosenbaum@niu.edu\">mrosenbaum@niu.edu<\/a><\/p>\n<p>Dr. Tali Seger-Guttmann<br \/>\nHead of the Business Administration Department<br \/>\nRuppin Academic Center, Israel<br \/>\n<a href=\"mailto:talis@ruppin.ac.il\">talis@ruppin.ac.il<\/a><\/p>\n<p>Dr. Mario Geraldo<br \/>\nAssistant Professor<br \/>\nUniversidad Del Norte, Colombia<br \/>\n<a href=\"mailto:mgiraldo@uninorte.edu.co\">mgiraldo@uninorte.edu.co<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Special Issue of the Journal of Service Marketing Understanding Vulnerable, Stigmatized, and Marginalized Consumers in Service Settings Deadline extended to 30 June 2016 This special issue aims at extending the transformative service research by exploring how vulnerable, stigmatized, and marginalized consumers use, or refrain from using, services in their daily lives and experiences. To date, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2287,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/2255"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=2255"}],"version-history":[{"count":6,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/2255\/revisions"}],"predecessor-version":[{"id":2741,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/2255\/revisions\/2741"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/2287"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=2255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=2255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=2255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}