{"id":1941,"date":"2015-11-24T16:12:48","date_gmt":"2015-11-24T21:12:48","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=1941"},"modified":"2023-10-22T04:45:29","modified_gmt":"2023-10-22T08:45:29","slug":"get-to-know-the-center-for-excellence-in-service-ces","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2015\/11\/get-to-know-the-center-for-excellence-in-service-ces\/","title":{"rendered":"Get to know the Center for Excellence in Service (CES)"},"content":{"rendered":"

\"screen-capture-13\"Guest article by Janet Wagner<\/em><\/p>\n

The Center for Excellence in Service (CES)<\/strong> is a group of faculty thought leaders who focus their research and education on best practices in customer service. Located in the Smith School of Business at the University of Maryland<\/strong>, College Park, the CES was founded in 2002 by Executive Director Roland Rust. \"csm_roland-rust_e3a2effe41\"<\/a>Its mission is to create and disseminate new knowledge of best practices in service, and to educate the next generation of leaders in service marketing and management.<\/p>\n

The CES promotes service research in two major ways. First, its signature event, the renowned Frontiers in Service Conference<\/a>, is a global platform for the presentation of new knowledge on service, including service marketing, management, operations, and information technology. \u201cFrontiers,\u201d as the conference is known, is international in scope, and is hosted by a different institution every year. In addition to locations in the U.S., conferences have been held in a variety of European and Asian countries. This year, Frontiers will celebrate its 25th<\/sup> anniversary. The conference will be hosted by the Center for Service Innovation (CSI)<\/a> at the Norwegian School of Economics, in Bergen, Norway. Frontiers is attended annually by over 200 service scholars and managers, representing more than twenty different countries.<\/p>\n

\"1y66W_K21GfZPupRcq6Ua4SGDiuBNR42k6ff1ONr3v8\"<\/a>

Anders Gustafsson accepts JSR Best Paper award, on behalf of his team, from Kay Lemon<\/p><\/div>\n

The CES also promotes service research by sponsoring the Journal of Service Research (JSR)<\/em><\/strong>, one of the world\u2019s most respected scholarly business publications. Founded by Roland Rust, JSR<\/em> is in its eighteenth year of publication, with 6,600 subscribers. Its most recent Thomson Reuters ranking is #23 out of 115 journals ranked, and its impact factor is 2.484. JSR<\/em> publishes cutting edge scholarship on a full complement of service-related topics.<\/p>\n

The target market for executive education programs<\/strong> offered by the CES is professional service firms. Foremost among these programs are the Professional Services Leadership Initiative (PSLI), and the Leadership Advancement Program sponsored by the Society for Marketing Professional Services (SMPS U).<\/p>\n

\"IMC

JLL team explains its IMC strategy to other executives<\/p><\/div>\n

The PSLI<\/strong> is an exciting new executive development program for high-performing mid-level marketers\u00a0\u00a0 Corporate partners in the program are global professional service firms, including Randstad, JLL, TRowePrice, and PwC. A unique feature of the PSLI is that it is cross-sector.\u00a0Partner firms are from non-competing industries, allowing participating managers to freely exchange ideas on best practices and strategies that work.<\/p>\n

\"2013

The graduates of Cohort 3<\/p><\/div>\n

SMPS U<\/strong> is the Leadership Advancement Program of the Society for Marketing Professional Services (SMPS). SMPS is a membership group of over 6,000 business development, marketing, and brand managers from small and medium-sized architecture, engineering, and construction firms. The curriculum includes modules on service marketing strategy, financial management fundamentals, service innovation, service research, customer-centric marketing, and leadership.\u00a0 Modules are highly interactive, including discussions of case studies and best practices from inside and outside the AEC industries. The SMPS curriculum also includes action learning projects (ALPs), which are team-based projects that encourage participants to apply concepts learned in class to address marketing challenges they face at their firms.<\/p>\n

For more information on the CES, please contact Dr. Janet Wagner, Director: jwagner@rhsmith.umd.edu<\/p>\n

\"WagnerJanet\"Janet Wagner<\/em>
\nAssociate Professor of Marketing<\/em>
\nDirector, Center for Excellence in Service\u00a0<\/em>
\nRobert H. Smith School of Business<\/em>
\nUniversity of Maryland<\/em><\/p>\n

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Guest article by Janet Wagner The Center for Excellence in Service (CES) is a group of faculty thought leaders who focus their research and education on best practices in customer service. Located in the Smith School of Business at the University of Maryland, College Park, the CES was founded in 2002 by Executive Director Roland […]<\/p>\n","protected":false},"author":1,"featured_media":2020,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,3],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/1941"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=1941"}],"version-history":[{"count":4,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/1941\/revisions"}],"predecessor-version":[{"id":2018,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/1941\/revisions\/2018"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/2020"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=1941"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=1941"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=1941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}