{"id":15768,"date":"2026-09-10T08:58:24","date_gmt":"2026-09-10T12:58:24","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=15768"},"modified":"2026-09-10T09:11:59","modified_gmt":"2026-09-10T13:11:59","slug":"quis20-opens-for-submissions","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2026\/09\/quis20-opens-for-submissions\/","title":{"rendered":"QUIS20 opens for submissions"},"content":{"rendered":"\n
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Dear Colleagues and Researchers<\/p>\n\n\n\n

We are pleased to announce that the Call for Papers<\/strong> is now open for the 20th International Research Symposium on Service Excellence in Management (QUIS20) <\/strong>and we would welcome your submissions.<\/p>\n\n\n\n

QUIS20<\/strong>\u00a0will be taking place at the\u00a0University of Cambridge\u00a0<\/strong>in Cambridge, UK and will be hosted by the\u00a0Cambridge Service Alliance<\/a><\/strong>, taking place from\u00a030th<\/sup>\u00a0June \u2013 3rd<\/sup>\u00a0July 2027<\/strong>.<\/p>\n\n\n\n

The theme for this year\u2019s conference is\u00a0Service and Experiences for Human-Centric, Sustainable Futures in an AI-enabled Digital Age: Imagining Research, Education and Practice.\u00a0<\/strong><\/p>\n\n\n\n

We welcome submissions addressing the following key topics (but not limited to):
– Artificial intelligence (AI) and service
– Sustainable service design and operations
– Service education with AI
– Customer experience and journeys
– Digitalization in service
– Service design
– Service robots
– Customer relationship management
– Business to business services
– Service operations
– Servitization
– Ethical service
– Transformative service
– Service ecosystems and value co-creation
– Customer value creation
– AI driven business model innovation
– Service innovation
– Service marketing
– Human centric service
– Technology in service
– Employee engagement and enablement
– Service policy and governance<\/p>\n\n\n\n

\u00a0We invite submissions in two formats:
1. 500-Word Abstract:<\/strong>\u00a0For consideration for presentation at the conference, outlining the relevance and contribution of the work.
2. Special Session Summary:<\/strong>\u00a0A proposal of up to 500 words for special sessions, interactive workshops, or joint industry-research discussions.<\/p>\n\n\n\n

Authors must provide author details and supply a structured abstract including these sub-headings: <\/p>\n\n\n\n