{"id":15639,"date":"2026-07-14T06:21:47","date_gmt":"2026-07-14T10:21:47","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=15639"},"modified":"2026-09-10T08:31:20","modified_gmt":"2026-09-10T12:31:20","slug":"2025-josm-awards","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2026\/07\/2025-josm-awards\/","title":{"rendered":"2025 JOSM Awards"},"content":{"rendered":"
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The Robert Johnston Award<\/em> recognizes researchers in the service discipline. Journal of Service Management<\/strong> was delighted to announce this year\u2019s award winners (papers published in 2025) at the Frontiers in Service 2026 conference in Helsinki. Please join us in congratulating the winners of the outstanding paper awards for their contribution to JoSM and to the service field \u2014 as well as the best reviewer awards.<\/p>\n\n\n\n

Robert Johnston Award<\/em>\u00a02025 Best Paper Award:<\/strong>
Shanks, I., Mende, M., Van Doorn, J., Hess, N. J., Scott, M. L., & Grewal, D. (2025). Viva robonomics!? Cost\u2013benefit analysis of robots and future directions in service and robonomics research. Journal of Service Management, 36(4), 549-577
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\u25aa\ufe0f Ilana Shanks (Stony Brook University, USA),
\u25aa\ufe0f Martin Mende<\/strong><\/a> (Arizona State University, USA),
\u25aa\ufe0f Jenny van Doorn<\/strong><\/a> (University of Groningen, Netherlands),
\u25aa\ufe0f Nicole Hess<\/strong><\/a> (ESCP Business School, Italy),
\u25aa\ufe0f Maura L. Scott<\/strong><\/a> (Arizona State University, USA),
\u25aa\ufe0f Dhruv Grewal<\/strong><\/a> (Babson College, USA; University of Bath, USA; Tecnol\u00f3gico de Monterrey, Mexico)<\/p>\n\n\n\n

Highly Commended Paper Award<\/strong>
Mirza, J., Gr\u00e9goire, Y., Ranaweera, C., & Nguyen, C. M. (2025). Boundary-breaking opportunities in service failure and recovery. Journal of Service Management, 36(1), 100-132.<\/a>
\u25aa\ufe0f Jeeshan Mirza<\/strong><\/a> (Wilfrid Laurier University, Canada),
\u25aa\ufe0f Yany Gregoire<\/strong><\/a> (HEC Montr\u00e9al, Canada),
\u25aa\ufe0f Chatura Ranaweera<\/strong><\/a> (Wilfrid Laurier University, Canada),
\u25aa\ufe0f Chau Minh Nguyen<\/strong><\/a> (HEC Montr\u00e9al, Canada)<\/p>\n\n\n\n

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Kaartemo, V., & Helkkula, A. (2025). Human\u2013AI resource relations in value cocreation in service ecosystems. Journal of Service Management, 36(2), 291-306.<\/a>
\u25aa\ufe0f Valtteri Kaartemo<\/strong><\/a> (University of Turku, Finland),
\u25aa\ufe0f Anu Helkkula<\/strong><\/a> (Hanken School of Economics, Finland)<\/p>\n\n\n\n

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Mele, C., & Russo-Spena, T. (2025). Agencement of onlife and phygital: smart tech\u2013enabled value co-creation practices. Journal of Service Management, 36(2), 217-240.<\/a>
\u25aa\ufe0fCristina Mele<\/strong><\/a> (University of Naples Federico II, Italy),
\u25aa\ufe0fTiziana Russo Spena<\/strong><\/a> (University of Naples Federico II, Italy)<\/p>\n\n\n\n

Outstanding Reviewer Award<\/strong>
\u25aa\ufe0fHyeyoon (Rebecca) Choi<\/strong><\/a> (Ohio University, USA)
\u25aa\ufe0fRobert Ciuchita<\/strong><\/a> (Hanken School of Economics, Finland)<\/p>\n\n\n\n

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Previous JoSM (Robert Johnston) Awards
\u2013 2014<\/a>
\u2013 2015<\/a>
\u2013 2016<\/a>
\u2013 2017<\/a>
\u2013 2018<\/a>
\u2013 2019<\/a>
\u2013 2020<\/a>
\u2013 2022<\/a>
\u2013 2023<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The Robert Johnston Award recognizes researchers in the service discipline. Journal of Service Management was delighted to announce this year\u2019s award winners (papers published in 2025) at the Frontiers in Service 2026 conference in Helsinki. Please join us in congratulating the winners of the outstanding paper awards for their contribution to JoSM and to the service field \u2014 as […]<\/p>\n","protected":false},"author":12,"featured_media":15640,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/15639"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=15639"}],"version-history":[{"count":3,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/15639\/revisions"}],"predecessor-version":[{"id":15767,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/15639\/revisions\/15767"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/15640"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=15639"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=15639"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=15639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}