{"id":15626,"date":"2026-07-14T06:06:05","date_gmt":"2026-07-14T10:06:05","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=15626"},"modified":"2026-09-06T04:03:33","modified_gmt":"2026-09-06T08:03:33","slug":"2026-jstp-awards","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2026\/07\/2026-jstp-awards\/","title":{"rendered":"2026 JSTP Awards"},"content":{"rendered":"
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At the Frontiers in Service 2026 Conference, Marianna Sigala and Chatura Ranaweera, co-editors of the Journal of Service Theory and Practice (JSTP)<\/em> were very pleased to announce and congratulate the JSTP Awards winners.
We join them in congratulating the winners and recognising their contribution to the service field.

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Highly Commended Paper Award<\/strong> Winners<\/strong>
Anne Rachelle Castaneda, Jiraporn Surachartkumtonkun, Haroon Iqbal Maseeh, Park Thaichon, Wei Shao (2025) “Frontline employees in an AI-integrated workplace: current perspectives and future research landscapes”<\/p>\n\n\n\n

Highly Commended Paper Award<\/strong> Finalists<\/strong>
Irfan Khan, Johra Fatima, Somayeh Bahmannia, Sarvjeet Kaur Chatrath, Naomi F Dale and Raechel Johns
(2025) “Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services”<\/p>\n\n\n\n

Tobias Marx (2025) “The push-pull-mooring model of consumer service switching: a meta-analytical review to guide future research”<\/p>\n\n\n\n

Taeshik Gong (2025) “The effect of service robots on employees\u2019 customer service performance and service-oriented organizational citizenship behavior”<\/p>\n\n\n\n

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Marianna Sigala & Raechel Johns<\/p>\n\n\n\n

Outstanding Reviewer Award<\/strong>
Jo\u00e3o Carlos Vinagre Ferreira do Ros\u00e1rio
Danilo Brozovic
Nikolaos Stylos<\/p>\n\n\n\n

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Marianna Sigala & Nikolaos Stylos<\/p>\n\n\n\n

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Previous JSTP Awards<\/strong>
\u2013 2016<\/a>
\u2013 2017<\/a>
\u2013 2018<\/a>
\u2013 2019<\/a>
\u2013 2020<\/a>
\u2013 2023<\/a>
\u2013 2024<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

At the Frontiers in Service 2026 Conference, Marianna Sigala and Chatura Ranaweera, co-editors of the Journal of Service Theory and Practice (JSTP) were very pleased to announce and congratulate the JSTP Awards winners. We join them in congratulating the winners and recognising their contribution to the service field. Highly Commended Paper Award WinnersAnne Rachelle Castaneda, […]<\/p>\n","protected":false},"author":12,"featured_media":15628,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/15626"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=15626"}],"version-history":[{"count":3,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/15626\/revisions"}],"predecessor-version":[{"id":15761,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/15626\/revisions\/15761"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/15628"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=15626"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=15626"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=15626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}