{"id":15340,"date":"2026-03-04T05:01:58","date_gmt":"2026-03-04T10:01:58","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=15340"},"modified":"2026-05-28T15:15:54","modified_gmt":"2026-05-28T19:15:54","slug":"finally-positive-ai-productivity-statistics","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2026\/03\/finally-positive-ai-productivity-statistics\/","title":{"rendered":"Finally! Positive AI productivity statistics"},"content":{"rendered":"\n
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Guest article by Tor W. Andreassen.<\/em><\/p>\n\n\n\n

In a recent commentary in AI Innovator<\/a> and the Financial Times<\/a>, Stanford professor Erik Brynjolfsson<\/a> argues that we are finally seeing AI showing up in the productivity statistics. Revised US figures indicate slower growth in the number of jobs while GDP growth remains strong \u2013 a classic sign of higher labour productivity. His own analysis suggests that US productivity growth in 2025 may be around 2.7 per cent, almost twice the average of the past decade.<\/a><\/p>\n\n\n\n

For many executives and economists, this is exactly what we have been waiting for: confirmation that AI investments are \u201cfinally paying off\u201d. But are we really seeing the whole picture?<\/p>\n\n\n\n

HSP: productivity as co\u2011created value<\/strong><\/p>\n\n\n\n

In a recently published article in the Journal of Service Research<\/em>, \u201cReconceptualizing Service Productivity: A Holistic Measurement Framework<\/a>\u201d, I introduce Holistic Service Productivity<\/em> (HSP). I argue that traditional productivity measures \u2013 priced output per unit of recorded labour and capital \u2013 were developed for industrial production and capture service value creation poorly.<\/a><\/p>\n\n\n\n

The HSP framework starts from the premise that services are co\u2011created by provider and customer, and therefore combines four elements in a single structure:<\/p>\n\n\n\n