{"id":1531,"date":"2015-07-21T23:30:24","date_gmt":"2015-07-21T23:30:24","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=1531"},"modified":"2015-07-23T14:25:03","modified_gmt":"2015-07-23T14:25:03","slug":"frontiers-in-service-conference-2015-report-ressources","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2015\/07\/frontiers-in-service-conference-2015-report-ressources\/","title":{"rendered":"Frontiers in Service Conference 2015 – Report & Resources"},"content":{"rendered":"

\"Frontiers<\/a>The 24th Annual Frontiers in Service Conference\u00a0was\u00a0held July 9-12, 2015 in San\u00a0Jose, California, USA.\u00a0The event is the world’s leading annual conference on service research and management. Annually, Frontiers is sponsored by INFORMS, the AMA SERVSIG, and the Center for Excellence in Service at the University of Maryland. The AMA’s SERVSIG doctoral consortium is held in conjunction each year (more infos about this event here<\/a>)<\/p>\n

This years event, hosted and sponsored by IBM, Cisco Systems,\u00a0the\u00a0Lucas Graduate School of Business at San Jos\u00e9\u00a0State University\u00a0and the\u00a0International Society of Service Innovation Professionals.\u00a0We thank Jim Spohrer<\/em><\/strong> and his team for a wonderful conference.\u00a0In this post we want to share some highlights and resources of the conference with you.<\/p>\n

\"Frontiers<\/a>

Jim Spohrer and Annita Fjuk<\/p><\/div>\n

Like every year on a Frontiers Conference, the Best Practitioner Paper<\/strong> will be selected by a committee. This years winner is<\/p>\n

Change by Design: Transforming organisational mindsets through Service Design thinking
\n<\/em>Annita Fjuk, Ted Matthews, Simon Clatworthy and Knut Kvale<\/p>\n

further award Finalists were<\/p>\n

What Drives Successful Product Development and Innovation in the Software Development Process? The Product Development Success Index (PDSI)
\n<\/em>Charles L. Colby, Sunil Mithas, Tony Orlando, and Erin Norman<\/p>\n

Designing Micro-Banking Services for Financial Inclusion
\n<\/em>Claudio Pinhanez, David R. Millen, and Heloisa C. Candello<\/p>\n

Further, we ask the keynote speakers and panelists\u00a0to share their PPT slices<\/strong>\u00a0with our audience.\u00a0We strongly encourage you to share your PPT slices to let more researchers and\u00a0practitioners know your latest service research and practice (Please indicate the source and the author\u2019s name when you use it elsewhere<\/em>).\u00a0We sincerely thank the following keynote speakers and panelists (please send werner.kunz(ad)umb.edu\u00a0an if you want to add your slides).<\/p>\n

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Jeremiah Owyang, Crowd Companies<\/p><\/div>\n

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Werner Kunz, University of Massachusetts Boston<\/p><\/div>\n

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Irene Ng, University of Warwick<\/p><\/div>\n

and the\u00a0video of Irene’s presentation (in case you missed it).<\/p>\n