{"id":15004,"date":"2025-08-14T19:30:55","date_gmt":"2025-08-14T23:30:55","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=15004"},"modified":"2025-08-23T03:33:42","modified_gmt":"2025-08-23T07:33:42","slug":"2024-jsm-awards","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2025\/08\/2024-jsm-awards\/","title":{"rendered":"2025 JSM Awards"},"content":{"rendered":"\n
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Kristina Heinonen and Mark Rosenbaum, co-editors of the Journal of Services Marketing (JSM), are pleased to announce and congratulate the winners of the best paper awards and best reviewer awards.<\/p>\n\n\n\n

Best Paper Awards<\/h4>\n\n\n\n

1st place:
<\/strong>Leino, H.M., Davey, J. and Johns, R. (2024), “Service system resilience under resource scarcity: from vulnerability to balanced centricity”, Journal of Services Marketing, Vol. 38 No. 1, pp. 113-130. https:\/\/doi.org\/10.1108\/JSM-01-2023-0024<\/a><\/p>\n\n\n\n

2nd place:
Coker, K.K. and Thakur, R. (2024), “Alexa, may I adopt you? The role of voice assistant empathy and user-perceived risk in customer service delivery”, Journal of Services Marketing, Vol. 38 No. 3, pp. 301-311. https:\/\/doi.org\/10.1108\/JSM-07-2023-0284<\/a><\/p>\n\n\n\n

3rd place:
Gr\u00f6nroos, C. (2024), “Service-informed marketing reform”, Journal of Services Marketing, Vol. 38 No. 10, pp. 32-43. https:\/\/doi.org\/10.1108\/JSM-04-2024-0168<\/a><\/p>\n\n\n\n

Best Reviewer<\/strong><\/p>\n\n\n\n

1st Dodds, Sarah\u00a0s.dodds@massey.ac.nz<\/a>
2nd Alahakoon, Thilini\u00a0thilini.alahakoon@qut.edu.au<\/a>
3rd tie Fox, Gavin\u00a0foxg@wlu.edu<\/a>
3rd tie Leino, Henna\u00a0henna.leino@utu.fi<\/a><\/p>\n\n\n\n

Previous JSM Excellence awards<\/strong>
\u2013\u00a02012 JSM Awards<\/a>\u00a0
\u2013\u00a02013 JSM Awards<\/a>\u00a0
\u2013\u00a02016 JSM Awards<\/a>\u00a0
\u2013\u00a02017 JSM Awards<\/a>\u00a0
\u2013\u00a02018 JSM Awards<\/a>
\u2013\u00a02020 JSM Awards<\/a>
\u2013\u00a02021 JSM Awards<\/a>
\u2013 2023 JSM Awards<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Kristina Heinonen and Mark Rosenbaum, co-editors of the Journal of Services Marketing (JSM), are pleased to announce and congratulate the winners of the best paper awards and best reviewer awards. Best Paper Awards 1st place: Leino, H.M., Davey, J. and Johns, R. (2024), “Service system resilience under resource scarcity: from vulnerability to balanced centricity”, Journal of Services […]<\/p>\n","protected":false},"author":1,"featured_media":15005,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/15004"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=15004"}],"version-history":[{"count":2,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/15004\/revisions"}],"predecessor-version":[{"id":15012,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/15004\/revisions\/15012"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/15005"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=15004"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=15004"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=15004"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}