{"id":14990,"date":"2025-08-14T19:01:45","date_gmt":"2025-08-14T23:01:45","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=14990"},"modified":"2025-08-16T13:04:22","modified_gmt":"2025-08-16T17:04:22","slug":"2024-servsig-best-service-article-award-winners","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2025\/08\/2024-servsig-best-service-article-award-winners\/","title":{"rendered":"2024 SERVSIG Best Service Article Award Winners"},"content":{"rendered":"\n<p>This year\u2019s\u00a0<a href=\"https:\/\/www.servsig.org\/wordpress\/awards\/servsigs-best-services-article-award\/\">SERVSIG Best Service Article Award<\/a>\u00a0Winners and finalists were announced and congratulated at the Frontiers in Service conference in Montreal.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium is-resized\"><a href=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2025\/08\/1752921975939.jpeg\"><img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"300\" src=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2025\/08\/1752921975939-225x300.jpeg\" alt=\"\" class=\"wp-image-14992\" style=\"width:auto;height:300px\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2025\/08\/1752921975939-225x300.jpeg 225w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2025\/08\/1752921975939-768x1024.jpeg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2025\/08\/1752921975939-1152x1536.jpeg 1152w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2025\/08\/1752921975939.jpeg 1280w\" sizes=\"(max-width: 225px) 100vw, 225px\" \/><\/a><\/figure><\/div>\n\n\n<p>This award is presented annually to the author(s) of the best article in the service literature published during the previous calendar year (2024). This year, the award goes to:<\/p>\n\n\n\n<p><strong>Pitardi, V., Wirtz, J., Paluch, S., &amp; Kunz, W. H. (2024).<\/strong> Metaperception benefits of service robots in uncomfortable service encounters. <em>Tourism Management<\/em>, 105(March), 104939.<br \/><a href=\"https:\/\/doi.org\/10.1016\/j.tourman.2024.104939\">https:\/\/doi.org\/10.1016\/j.tourman.2024.104939<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2025\/08\/1752921967990-1.jpeg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2025\/08\/1752921967990-1-1024x682.jpeg\" alt=\"\" class=\"wp-image-14991\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2025\/08\/1752921967990-1-1024x682.jpeg 1024w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2025\/08\/1752921967990-1-300x200.jpeg 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2025\/08\/1752921967990-1-768x512.jpeg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2025\/08\/1752921967990-1-1536x1023.jpeg 1536w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2025\/08\/1752921967990-1.jpeg 1834w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>Congratulations are in order as well to the two teams of finalists:<\/p>\n\n\n\n<ul>\n<li><strong>Steins, M., Becker, M., Odekerken-Schr\u00f6der, G., Mathmann, F., Mahr, D., &amp; Russell-Bennett, R.<\/strong> (2024). Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots.&nbsp;<em>Journal of Business Research<\/em>,&nbsp;<em>180<\/em>, 114729.<\/li>\n\n\n\n<li><strong>McGraw, J., Russell-Bennett, R., &amp; White, K. M. <\/strong>(2024). Men\u2019s transformative health service use: rethinking customer experience of vulnerability.&nbsp;<em>Journal of Services Marketing<\/em>,&nbsp;<em>38<\/em>(6), 657-676.<\/li>\n<\/ul>\n\n\n\n<p>SERVSIG thanks the award committee members for their commitment and their work \u2014<br \/>Committee: Deirdre O&#8217;Loughlin (chair), Maik Hammerschmidt, Sergio Biggemann, Chelsea Phillips<\/p>\n\n\n\n<p>See previous award winners (and links to guest posts)&nbsp;<a href=\"https:\/\/www.servsig.org\/wordpress\/awards\/servsigs-best-services-article-award\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This year\u2019s\u00a0SERVSIG Best Service Article Award\u00a0Winners and finalists were announced and congratulated at the Frontiers in Service conference in Montreal. This award is presented annually to the author(s) of the best article in the service literature published during the previous calendar year (2024). This year, the award goes to: Pitardi, V., Wirtz, J., Paluch, S., [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":14991,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10,12],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/14990"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=14990"}],"version-history":[{"count":2,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/14990\/revisions"}],"predecessor-version":[{"id":15007,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/14990\/revisions\/15007"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/14991"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=14990"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=14990"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=14990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}