{"id":14021,"date":"2024-07-30T05:31:59","date_gmt":"2024-07-30T09:31:59","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=14021"},"modified":"2024-07-30T05:32:00","modified_gmt":"2024-07-30T09:32:00","slug":"2023-servsig-best-service-article-award-winners","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2024\/07\/2023-servsig-best-service-article-award-winners\/","title":{"rendered":"2023 SERVSIG Best Service Article Award Winners"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-28-at-11.21.58.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"767\" src=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-28-at-11.21.58-1024x767.png\" alt=\"\" class=\"wp-image-14024\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-28-at-11.21.58-1024x767.png 1024w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-28-at-11.21.58-300x225.png 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-28-at-11.21.58-768x575.png 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-28-at-11.21.58-1536x1150.png 1536w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-28-at-11.21.58.png 1798w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p>This year\u2019s <a href=\"https:\/\/www.servsig.org\/wordpress\/awards\/servsigs-best-services-article-award\/\">SERVSIG Best Service Article Award<\/a> Winners and finalists were announced and congratulated at the Frontiers in Service conference in Florida. <\/p>\n\n\n\n<p>This award is presented annually to the author(s) of the best article in the service literature published during the previous calendar year (2023). This year, the award goes to:<\/p>\n\n\n\n<p><strong>Garbas, J., Schubach, S., Mende, M., Scott, M.L.,<\/strong> &amp; <strong>Schumann, J.H. <\/strong>(2023). \u201cYou want to sell this to me twice!? How perceptions of betrayal may undermine internal product upgrades\u201d, <em>Journal of the Academy of Marketing Science<\/em>,\u00a024(3), 1231-1256.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Unknown.jpeg\"><img loading=\"lazy\" decoding=\"async\" width=\"769\" height=\"1024\" data-id=\"14025\" src=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Unknown-769x1024.jpeg\" alt=\"\" class=\"wp-image-14025\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Unknown-769x1024.jpeg 769w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Unknown-225x300.jpeg 225w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Unknown-768x1023.jpeg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Unknown.jpeg 960w\" sizes=\"(max-width: 769px) 100vw, 769px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Unknown-1.jpeg\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"1024\" data-id=\"14027\" src=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Unknown-1-768x1024.jpeg\" alt=\"\" class=\"wp-image-14027\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Unknown-1-768x1024.jpeg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Unknown-1-225x300.jpeg 225w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2024\/07\/Unknown-1.jpeg 960w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/a><\/figure>\n<\/figure>\n\n\n\n<p>Congratulations are in order as well to the two teams of finalists:<\/p>\n\n\n\n<ul>\n<li><strong>Wirtz, J., Kunz, W., Hartley, N., <\/strong>&amp;<strong> Tarbit, J.\u00a0<\/strong>(2023), \u201cCorporate digital responsibility in service firms and their ecosystems\u201d,\u00a0<em>Journal of Service Research, 26 (2)<\/em>, 173\u2013190.<\/li>\n\n\n\n<li><strong>Roschk, H., Hosseinpour, M., <\/strong>&amp;<strong>\u00a0Breitsohl, J.<\/strong>\u00a0(2023), \u201cCoalitions and Their Negative Consequences: An Examination in Service Failure-Recovery Situations\u201d,\u00a0<em>Journal of Service Research<\/em>, 26 (4), 614-635.<\/li>\n<\/ul>\n\n\n\n<p>SERVSIG thanks the award committee members for their commitment and their work \u2014 Tobias Sch\u00e4fers (Chair), Dominique Greer, Hyunjeong &#8220;Spring&#8221; Han and Suvi Nenonen.<\/p>\n\n\n\n<p>See previous award winners (and links to guest posts)\u00a0<a href=\"https:\/\/www.servsig.org\/wordpress\/awards\/servsigs-best-services-article-award\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This year\u2019s SERVSIG Best Service Article Award Winners and finalists were announced and congratulated at the Frontiers in Service conference in Florida. This award is presented annually to the author(s) of the best article in the service literature published during the previous calendar year (2023). This year, the award goes to: Garbas, J., Schubach, S., [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":14035,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10,12],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/14021"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=14021"}],"version-history":[{"count":3,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/14021\/revisions"}],"predecessor-version":[{"id":14029,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/14021\/revisions\/14029"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/14035"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=14021"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=14021"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=14021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}