{"id":1386,"date":"2015-07-21T08:22:00","date_gmt":"2015-07-21T08:22:00","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?p=1386"},"modified":"2015-07-22T16:08:42","modified_gmt":"2015-07-22T16:08:42","slug":"winners-of-service-research-awards","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2015\/07\/winners-of-service-research-awards\/","title":{"rendered":"Award Winners of Service Journals"},"content":{"rendered":"

Journal of Service Research<\/strong><\/p>\n

Best Paper Award 2014<\/strong><\/em><\/p>\n

\"Frontiers

Mary Jo Bitner and Dave Bown<\/p><\/div>\n

A Service Climate Synthesis and Future Research Agenda
\n<\/em>David E. Bowen and Benjamin Schneider<\/p>\n

Finalist\u00a0Best Paper Award 2014<\/strong><\/em><\/p>\n

The Role of Customer Engagement Behavior in Value Co-Creation: A Service System Perspective
\n<\/em>Elina Jaakkola, and Matthew Alexander<\/p>\n

Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach
\n<\/em>Francisco Villarroel Ordenes, Babis Theodoulidis, Jamie Burton, Thorsten Gruber, and Mohamed Zaki<\/p>\n

A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes
\n<\/em>Yves Van Vaerenbergh, Chiara Orsingher, Iris Vermeir, and Bart Larivi\u00e8re<\/p>\n

\"Frontiers

Thorsten Gruber, Francisco Villarroel Ordenes, Mohamed Zaki, Mary Jo Bitner, Yves Van Vaerenbergh, and Bart Larivi\u00e8re<\/p><\/div>\n

2015 Best Paper Award Finalists for the Special Issue on Transformative Service Research<\/strong><\/em><\/p>\n

\"FrontiersCocreating the Arab Spring: Understanding Transformation of Service Systems in Content<\/em>ion
\nPer Sk\u00e5l\u00e9n, Kotaiba Abdul Aal, and Bo Edvardsson<\/p>\n

The Transformative Value of a Service Experience
\n<\/em>Christopher P. Blocker and Andr\u00e9s Barrios<\/p>\n

Co-Production of Prolonged, Complex, and Negative Services: An Examination of Medication Adherence in Chronically Ill Individuals
\n<\/em>Jelena Spanjol, Anna S. Cui, Cheryl Nakata, Lisa K. Sharp, Stephanie Y. Crawford, Yazhen Xiao, and Mary Beth Watson-Manheim<\/p>\n

2014 Best Reviewer Award<\/strong><\/p>\n

\"Frontiers

Mary Jo Bitner and Florian v. Wangenheim<\/p><\/div>\n

Florian v. Wangenheim, ETH Z\u00fcrich, Switzerland
\n<\/u><\/p>\n

\n

Journal of Service Management\u00a0<\/strong><\/p>\n

JOSM Outstanding Paper of the Year <\/strong><\/em><\/p>\n

A longitudinal examination of customer commitment and loyalty
\n<\/em>Lariviere, B., Keiningham, T. L., Cooil, B., Aksoy, L., and Malthouse, E.C.<\/p>\n

\"Frontiers

Malthouse, Ed, Keiningham, T. L., Aksoy, L., Parsu Parasuraman and Lariviere, B.,<\/p><\/div>\n

JOSM Highly Commended Awards<\/strong><\/em><\/p>\n

\"Frontiers

Werner Kunz and Parsu Parasuraman<\/p><\/div>\n

Creators, multipliers, and lurkers: who contributes and who benefits at online review sites
\n<\/em>Kunz, W.H., Munzel, A.<\/p>\n

Small details that make big differences: A radical approach to consumption experience as a firm’s differentiating strategy
\n<\/em>Bolton, R. N., Gustafsson , A., McColl-Kennedy, J., Sirianni, N. J., Tse, D.<\/p>\n

\"Frontiers

Anders Gustafsson , Sirianni, N. J., Parsu Parasuraman, A., McColl-Kennedy, J.,<\/p><\/div>\n

\u00a0<\/em><\/p>\n

\n

Journal of Service Theory & Practice <\/strong><\/p>\n

Outstanding Article Awards<\/em><\/strong><\/p>\n

Beyond virtuality: from engagement platforms to engagement ecosystems
\n<\/a>Roderick Brodie, Christoph F. Breidbach, Linda Hollebeek<\/p>\n

Highly commended Article Award<\/em><\/strong><\/p>\n

Psychometric sifting to efficiently select the right service employees
\n<\/a>John E.G. Bateson, Jochen Wirtz, Carly Vaughan, Eugene Burke<\/p>\n

\"Frontiers

Yves Van Vaerenbergh, Marianna Sigala, Bart Larivi\u00e8re<\/p><\/div>\n

Customer intentions to invoke service guarantees
\n<\/a>Yves Van Vaerenbergh, Arne De Keyser, Bart Larivi\u00e8re<\/p>\n

The service revolution and its marketing implications: service logic vs service-dominant logic<\/a>
\nChristian Gr\u00f6nroos, Johanna Gummerus<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Journal of Service Research Best Paper Award 2014 A Service Climate Synthesis and Future Research Agenda David E. Bowen and Benjamin Schneider Finalist\u00a0Best Paper Award 2014 The Role of Customer Engagement Behavior in Value Co-Creation: A Service System Perspective Elina Jaakkola, and Matthew Alexander Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach Francisco […]<\/p>\n","protected":false},"author":1,"featured_media":1533,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/1386"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=1386"}],"version-history":[{"count":16,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/1386\/revisions"}],"predecessor-version":[{"id":1639,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/1386\/revisions\/1639"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/1533"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=1386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=1386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=1386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}