{"id":13237,"date":"2023-10-25T11:14:14","date_gmt":"2023-10-25T15:14:14","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=13237"},"modified":"2023-10-25T11:14:14","modified_gmt":"2023-10-25T15:14:14","slug":"phd-position-designing-technology-infused-service-for-superior-experience-university-of-twente-nl","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2023\/10\/phd-position-designing-technology-infused-service-for-superior-experience-university-of-twente-nl\/","title":{"rendered":"PhD Position: Designing Technology-Infused Service for Superior Experience (University of Twente, NL)"},"content":{"rendered":"\n
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Entrepreneurship and Technology Management (ETM) section,
High-tech Business & Entrepreneurship Department (HBE),
Faculty of Behavioural Management and Social Sciences,
University of Twente, Netherlands
PhD Position
Application deadline: 20 November 2023.<\/strong><\/p>\n\n\n\n

Are you highly motivated and inquisitive to research the interface of (people) experience, technology, and service (design).<\/strong> Are you passionate about how people experience technology-infused services<\/strong>? Are you interested in how technology can be designed<\/strong> for enhanced service experiences? Consider applying for this PhD position!<\/p>\n\n\n\n

The proliferation of technology has transformed societies and modern service landscapes at lightning speed. Technology profoundly shapes how people interact and positively and negatively affects people\u2019s well-being. While centering lived experience has reaped its fruits in the service realm, a glaring gap exists in the knowledge of and the interplay between the understanding of people\u2019s situated experience and the creation of compelling technology-infused service. To unravel this relationship, it is essential to involve a human-centered approach. This can prevent risks of mass-entrusted technology in service, especially given the increasingly rapid evolution of technology such as artificial intelligence.<\/p>\n\n\n\n

Central research questions are: How do people experience technology-infused service? How does technology shape service experience?<\/strong><\/p>\n\n\n\n

The research may draw on philosophical concepts related to (embodied) experience, technology, desire, anxiety, and meaning. Philosophies of, for example, Martin Heidegger, Maurice Merleau-Ponty, and Jacques Lacan can be considered. Qualitative research methods are central to acquiring data across multiple technological service contexts, such as healthcare or high-tech retail, involving numerous actors: businesses, customers, and consumers.<\/p>\n\n\n\n

The research predominantly attempts to contribute to Organization Theory and Service Research. The research aspires to:
– Deepen the knowledge about the concepts and the relationship between experience and technology-intense service;
– Offer insights to service designers, managers, business leaders, and policymakers to craft, optimize, and deliver technology-supported service in tune with users\u2019 experiences;
– Address and surmount the challenge of mass-customized high-tech service that ignores human experience;
– Design organization and service strategies based on a deep awareness of the position and significance of technology in people\u2019s lives.<\/p>\n\n\n\n

The PhD candidate will be guided by a multidisciplinary supervisory team with rich experience in various domains. Dr. Yasin Sahhar is the daily supervisor, Dr. Michel Ehrenhard fulfills the role of promotor and Dr. Suzanne Janssen co-supervisor.<\/p>\n\n\n\n

The successful applicant will join the Entrepreneurship and Technology Management (ETM) section of the High-tech Business & Entrepreneurship Department (HBE) at the Faculty of Behavioural Management and Social Sciences.<\/p>\n\n\n\n

Read the full job offer and application procedure here<\/a>.
Deadline: 20 Nov. 2023.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Entrepreneurship and Technology Management (ETM) section, High-tech Business & Entrepreneurship Department (HBE), Faculty of Behavioural Management and Social Sciences, University of Twente, NetherlandsPhD Position Application deadline: 20 November 2023. Are you highly motivated and inquisitive to research the interface of (people) experience, technology, and service (design). Are you passionate about how people experience technology-infused services? […]<\/p>\n","protected":false},"author":12,"featured_media":13239,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,10],"tags":[66,953],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/13237"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=13237"}],"version-history":[{"count":2,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/13237\/revisions"}],"predecessor-version":[{"id":13240,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/13237\/revisions\/13240"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/13239"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=13237"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=13237"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=13237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}