{"id":13085,"date":"2023-09-11T04:23:13","date_gmt":"2023-09-11T08:23:13","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=13085"},"modified":"2023-11-06T11:12:04","modified_gmt":"2023-11-06T16:12:04","slug":"cfp-jstp-social-marketing-for-good","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2023\/09\/cfp-jstp-social-marketing-for-good\/","title":{"rendered":"CfP JSTP “Service Marketing for Good”"},"content":{"rendered":"\n
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Call for paper for a Special Issue in the Journal of Service Theory and Practice.<\/em> <\/p>\n\n\n\n

Service Marketing for Good<\/strong> <\/p>\n\n\n\n

Guest editors: Finsterwalder J, Tuzovic S & Aslan M <\/p>\n\n\n\n

Submission deadline: 31 May 2024<\/strong><\/p>\n\n\n\n

Society is just seven years away from the aim to achieve the 17 Sustainability Development Goals (SDG) adopted by all United Nations Member States in 2015 and coming into effect in 2016 (UN, 2023). While the 17 SDGs are deemed an important shared blueprint for people and the planet (UN, 2023), being mid-way to 2030, it appears that individual countries and sub-groupings of nations struggle to come to clear agreements on how to best protect the planet and its climate (DW, 2023). While much more coordinated effort amongst countries is needed to achieve the SDGs, academics in the marketing and service domains have joined the quest to contribute to \u201cthe betterment of society and our planet\u201d as these disciplines play \u201ca critical role in shaping consumer behaviour and influencing societal norms\u201d and have the \u201cpotential to create significant social and environmental impact\u201d (ANZMAC, 2023).<\/p>\n\n\n\n

Particularly, the service discipline has signalled its motivation to work on improving people\u2019s and planet\u2019s wellbeing with the introduction of novel concepts that strive to improve human lives and the life on our planet (Anderson et al.<\/em>, 2013). While the necessity of using service and service marketing for good <\/em><\/strong>to contribute to the wellbeing of people and planet has been highlighted in recent research (Donthu et al<\/em>., 2021), this requires more effort and exploration. A particular focus on bettering the lives of people or entire geographical regions marginalised or underserved is necessary, such as refugees (Finsterwalder et al., 2021), members of the LGBTIQA+ community (Rosenbaum et al., 2021), people at the bottom of the pyramid (Fisk et al., 2016) or developing countries (Donthu et al., 2021). Moreover, leveraging community to co-create wellbeing for people and planet requires further exploration (Chen et al., 2021; Willmott et al., 2022) as does the provision of services in hostile or challenging environments (Kabadayi et al., 2021). More focus is also required on a systems approach to wellbeing (Finsterwalder & Kuppelwieser, 2020), not only centring on its human aspects but also on its ecological facets.<\/p>\n\n\n\n

Focus of the Journal of Service Theory and Practice (JSTP) special issue:
– The special issue relates to the Australian and New Zealand Marketing Academy (ANZMAC) <\/strong>2023 Conference track Services, Retailing and Customer Experience<\/em>. ANZMAC has a long standing collaboration with JSTP in publishing work derived from submissions to the ANZMAC Services track.
– The special issue call for papers is also an open call<\/strong> and not restricted to conference track submissions only but invites the community of service researchers to submit their latest work on service marketing for good<\/strong> and bettering society and environment through service.<\/p>\n\n\n\n

We encourage submissions of conceptual and empirical papers which focus on the areas of services, retailing and customer experience but with the above mentioned aim of bettering planet\u2019s and \/ or people\u2019s wellbeing. We invite papers on pioneering and thought provoking research taking a wide range of theoretical lenses and methodological approaches with a preference for papers that infuse theories from other disciplines into the service domain, such as Conservation of Resources (COR) Theory (Loh et al., 2022). We would also like to see manuscripts which use novel methods, such as innovative qualitative mixed method combinations (Dodds et al., 2018), or methods focused on specific contexts, such as vulnerable people (Dodds et al., 2023). Furthermore, we encourage the submission of work that showcases implementation projects. Moreover, we would like to stimulate submissions that show cooperation across disciplines or highlight joint work by academics and practitioners. We welcome papers that cover, but are not limited to, the following topics:
\uf0a7 emerging concepts and developments in transformative service research
\uf0a7 generative artificial intelligence (AI) technology and its role in bettering people and planet
\uf0a7 human-robot interactions and hybrid service encounters
\uf0a7 B2B, B2C and C2C services and experiences for good
\uf0a7 wellbeing co-creation
\uf0a7 sustainable services and service ecosystems
\uf0a7 services and customer experiences for vulnerable groups, such as refugees, LGBTIQA+, bottom-of-the-pyramid or developing countries
\uf0a7 actor-to-actorengagementandwellbeing
\uf0a7 design of services, experiences and retail scapes for wellbeing<\/p>\n\n\n\n

Authors should have engaged with extant literature published in JSTP related to their topic before submitting their paper.<\/p>\n\n\n\n

Full CfP:<\/p>\n\n\n\n

JSTP-SI-CfP-Service-Marketing-For-Good-202369<\/a>Download<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"

Call for paper for a Special Issue in the Journal of Service Theory and Practice. Service Marketing for Good Guest editors: Finsterwalder J, Tuzovic S & Aslan M Submission deadline: 31 May 2024 Society is just seven years away from the aim to achieve the 17 Sustainability Development Goals (SDG) adopted by all United Nations Member States in […]<\/p>\n","protected":false},"author":12,"featured_media":13086,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,10],"tags":[837],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/13085"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=13085"}],"version-history":[{"count":3,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/13085\/revisions"}],"predecessor-version":[{"id":13283,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/13085\/revisions\/13283"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/13086"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=13085"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=13085"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=13085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}