{"id":11971,"date":"2022-07-24T18:11:16","date_gmt":"2022-07-24T22:11:16","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=11971"},"modified":"2023-10-22T04:07:35","modified_gmt":"2023-10-22T08:07:35","slug":"impressions-from-servsig-2022-in-glasgow","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2022\/07\/impressions-from-servsig-2022-in-glasgow\/","title":{"rendered":"Impressions from SERVSIG 2022 in Glasgow"},"content":{"rendered":"\n
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Guest article by Matthew Alexander.<\/em><\/p>\n\n\n\n

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What a pleasure (and perhaps a little bit of a relief) it was for University of Strathclyde to welcome delegates from around the world for the 12th AMA SERVSIG conference IN PERSON! As conference chair it was a special experience for me to chair what I would consider our \u2018family\u2019 conference and delighted to share a few reflections.<\/p>\n\n\n\n

When we were awarded the conference in late 2019 little did we realise the rollercoaster we were about to ride. We had to watch as our friends at QUT were forced to deliver the 11th AMA SERVSIG in 2020 online (and do a wonderful job) and then face the uncertainty of what delivery mode we would need to offer in Glasgow. Thankfully we had amazing support from Glasgow Convention Bureau<\/a>, University of Strathclyde\u2019s Conference and Events<\/a> team as well as two amazing SERVSIG chairs in Sertan Kabadayi and Linda Alkire who were always on hand with prudent advice. By late 2021 we became more confident that a face to face event was possible and so it proved! The service research community certainly didn\u2019t let us down with 270 submissions across our 11 tracks which resulted in nearly 270 attendees from 28 different countries including 36 delegates participating in our live stream presentations.<\/p>\n\n\n\n

As with previous service conference there was a real eye to the future in the submissions with our most popular track being \u2018technology and service\u2019 with nearly 20% of all submissions. Given our conference themes of reconnect, rejuvenate and reshape<\/a> it was also wonderful that in a close second place was our Transformative Service Track, so heartening to see service researchers embracing topics as diverse as food waste, child labour, ageism, midwifery, LGBT+, forest ecosystems and car sharing. Of course we were able to welcome a fascinating array of papers in other important areas of service. Other popular tracks also demonstrate the service communities commitment to understand, study and seek to influence our changing world with strong submissions to customer\/actor engagement; service ecosystems and institutions; and service design, innovation and transformation tracks.<\/p>\n\n\n\n