{"id":11901,"date":"2022-06-09T17:33:52","date_gmt":"2022-06-09T21:33:52","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=11901"},"modified":"2023-08-20T10:07:48","modified_gmt":"2023-08-20T14:07:48","slug":"cfp-jstp-the-bright-dark-sides-of-smart-service","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2022\/06\/cfp-jstp-the-bright-dark-sides-of-smart-service\/","title":{"rendered":"CfP JSTP: The Bright &#038; Dark Sides of Smart Service"},"content":{"rendered":"\n<div class=\"wp-block-image\"><figure class=\"alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2022\/06\/jstp.jpg\" alt=\"\" class=\"wp-image-11903\" width=\"227\" height=\"151\"\/><\/figure><\/div>\n\n\n\n<p><em>Special Issue in Journal of Service Theory and Practice<\/em><\/p>\n\n\n\n<p><strong>The Bright &amp; Dark Sides of Smart Service (Technologies)<\/strong><\/p>\n\n\n\n<p>Guest editors: Bilstein, N, Henkel, A &amp; Heinonen, K<\/p>\n\n\n\n<p><strong>Deadline: 23 January 2023<\/strong><\/p>\n\n\n\n<p>Smart\nservice&nbsp;is service delivered to or via connected devices with the ability\nto sense their surrounding and circumstances. Such smart service is thus\nenabled by&nbsp;different technologies such as Internet of Things (IoT),\nartificial intelligence (AI), robots, self-service devices, virtual reality\n(VR), or augmented reality (AR), all of which have begun to radically transform\nindividuals, markets, businesses, and societies. Despite some excellent, early\nwork on this topic, we are only at the beginning of understanding both positive\nand negative consequences of smart service for consumers, service providers and\nsociety at large.<\/p>\n\n\n\n<p>To\nallow a more thorough understanding of bright and dark sides of smart\nservice,&nbsp; we call for&nbsp;service-oriented research to enhance prior\ninsights on smart service (technologies). With this Special Issue, we seek to\nstimulate the discussion on the bright and dark sides of smart service by\ninvolving a&nbsp;variety of disciplinary vantage points, including business,\nmanagement, psychology, and information systems.<\/p>\n\n\n\n<p>We\ninvite conceptual as well as empirical (qualitative and quantitative) articles\nwith a strong theoretical foundation. We encourage particularly\nmultidisciplinary research that addresses one of the following topics:<\/p>\n\n\n\n<ul><li>&nbsp;Co-creation\nand co-destruction of value by smart service (technologies)<\/li><li>&nbsp;Transformative\npotential of smart&nbsp;service (technologies) fostering well-being while\navoiding ill-being of individuals and society<\/li><li>&nbsp;Positive\nversus negative user emotions in the context of smart service<\/li><li>&nbsp;Smart\nservice (technologies) to promote sustainability and sustainable consumer\nbehavior without harming others (i.e., third-parties)<\/li><li>&nbsp;Technostress\nand negative psychological consequences of smart service (technologies) at work<\/li><li>&nbsp;Benefit and\nthreats of working in heterogenous teams (i.e., robots and humans)<\/li><li>&nbsp;Benefits\nand challenges in smart service innovation and service design<\/li><li>&nbsp;Legal\nchallenges connected to smart service innovations<\/li><li>&nbsp;Drivers and\nbarriers of smart service use with a focus on&nbsp;collective value creation in\ncontrast to individual value creation<\/li><\/ul>\n\n\n\n<p>All submissions will undergo a double-blind review process,\nand must adhere to the guidelines of JSTP specified <a href=\"https:\/\/www.emeraldgrouppublishing.com\/journal\/jstp#author-guidelines\">here<\/a>. Authors should select (from the\ndrop-down menu) the special issue title at the appropriate step in the\nsubmission process, i.e. in response to \u201cPlease select the issue you are\nsubmitting to.\u201d<\/p>\n\n\n\n<p>For more information, please contact the guest\neditors.<\/p>\n\n\n\n<p>Full\ncall available <a href=\"https:\/\/www.emeraldgrouppublishing.com\/calls-for-papers\/bright-dark-sides-smart-service-technologies\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Special Issue in Journal of Service Theory and Practice The Bright &amp; Dark Sides of Smart Service (Technologies) Guest editors: Bilstein, N, Henkel, A &amp; Heinonen, K Deadline: 23 January 2023 Smart service&nbsp;is service delivered to or via connected devices with the ability to sense their surrounding and circumstances. Such smart service is thus enabled [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13021,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,10],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/11901"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=11901"}],"version-history":[{"count":3,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/11901\/revisions"}],"predecessor-version":[{"id":12380,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/11901\/revisions\/12380"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/13021"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=11901"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=11901"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=11901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}