{"id":10970,"date":"2021-05-26T22:50:39","date_gmt":"2021-05-27T02:50:39","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=10970"},"modified":"2021-08-06T02:17:28","modified_gmt":"2021-08-06T06:17:28","slug":"legends-of-service-leonard-berry","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2021\/05\/legends-of-service-leonard-berry\/","title":{"rendered":"Legends of Service &#8211; Leonard Berry &#8211; Part 1"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2021\/05\/len-cover-1024x682.jpg\" alt=\"\" class=\"wp-image-10974\" srcset=\"https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2021\/05\/len-cover-1024x682.jpg 1024w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2021\/05\/len-cover-300x200.jpg 300w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2021\/05\/len-cover-768x512.jpg 768w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2021\/05\/len-cover-1536x1023.jpg 1536w, https:\/\/www.servsig.org\/wordpress\/wp-content\/uploads\/2021\/05\/len-cover.jpg 1627w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>In our new interview series &#8220;Legends of Service&#8221; we talk with the people who founded our research field about their perspective of the past and future of service research. We hope you enjoy this new format. <\/p>\n\n\n\n<p>Our first guest is Len Berry.  He is a distinguished professor of marketing at Texas A&amp;M University and a senior fellow at the Institute for Healthcare Improvement. Berry is a past president of the American Marketing Association. He has studied service delivery in healthcare at the Mayo Clinic and in cancer care settings.&nbsp;<\/p>\n\n\n\n<p>This is the first of a two parts series. <\/p>\n\n\n\n<iframe loading=\"lazy\" width=\"630\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/2dRbGlf7LP0\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe>\n","protected":false},"excerpt":{"rendered":"<p>In our new interview series &#8220;Legends of Service&#8221; we talk with the people who founded our research field about their perspective of the past and future of service research. We hope you enjoy this new format. Our first guest is Len Berry. He is a distinguished professor of marketing at Texas A&amp;M University and a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10974,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[859,10,498],"tags":[],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/10970"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=10970"}],"version-history":[{"count":3,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/10970\/revisions"}],"predecessor-version":[{"id":11132,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/10970\/revisions\/11132"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/10974"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=10970"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=10970"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=10970"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}