{"id":10585,"date":"2021-02-17T23:11:38","date_gmt":"2021-02-18T04:11:38","guid":{"rendered":"https:\/\/www.servsig.org\/wordpress\/?p=10585"},"modified":"2021-02-17T23:11:39","modified_gmt":"2021-02-18T04:11:39","slug":"2021-ofr-winners","status":"publish","type":"post","link":"https:\/\/www.servsig.org\/wordpress\/2021\/02\/2021-ofr-winners\/","title":{"rendered":"2021 Winners of OFR Competitions"},"content":{"rendered":"\n
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The Organizational Frontlines Interest Group<\/em> is pleased to announce the Winners of the 2021 Young Scholar<\/strong> Research Competition<\/strong><\/a> <\/strong>(on February 18th<\/sup>, 10.00-11.00am CST<\/strong>) and “Frontlines in Crisis” Research Competition<\/a><\/strong> (11.30-12.30pm CST<\/strong>).<\/p>\n\n\n\n

All are invited to attend the pre-AMA Virtual Sessions to learn more about the winning papers!<\/p>\n\n\n\n

Zoom Link <\/strong>https:\/\/zoom.us\/j\/95934858849?pwd=SU1OV0kyalpveHNBbFRBc2FsV1RMQT09<\/a>
Meeting ID: 959 3485 8849; Passcode: 495805 <\/p>\n\n\n\n

SESSION 1: Young Scholar Research Award – Winner Presentations<\/strong><\/h4>\n\n\n\n

Chair: Todd Arnold<\/strong>, OSU)
Discussants: Bitty Balducci<\/strong> (Washington State), Sterling Bone<\/strong> (Utah State), Andrew Crecelius <\/strong>(Iowa State) and Martin Mende <\/strong>(Florida State)
– \u201cWho\u2019s In Control: How Default Tip Levels Influence Customer\u2019s Emotions and Engagement\u201d by Nathan Warren<\/strong> (University of Oregon), Sara Hanson<\/strong> (University of Richmond), and Hong Yuan<\/strong> (University of Oregon)
– \u201cThe Complex Nature of Customer Orientation in Boundary Spanning Roles: An Investigation of Depletion, Customer Depersonalization and Shirking Behavior,\u201d by Jonathan Beck <\/strong>(Boston College), Clay Voorhees<\/strong> (University of Alabama), and Carol L. Esmark Jones<\/strong> (University of Alabama)
– \u201cDefining, Measuring and Managing Networked Customer Experience: A Multi-Method Study of Mobile Payment Apps in Retail Settings,\u201d by Nandini Nim<\/strong> (Georgia State University) and V. Kumar<\/strong> (ISB)<\/p>\n\n\n\n

SESSION 2: Frontlines in Crisis Competition – Winner Presentations<\/strong><\/h4>\n\n\n\n

Chair: Jagdip Singh<\/strong> (Case)
Discussants: Mike Ahearne<\/strong> (Houston), Mike Brady<\/strong> (Florida State), Mark Houston<\/strong> (TCU), John Rudd <\/strong>(Warwick), Ravi Sohi <\/strong>(Nebraska)
– \u201cStopping the Spread: The Role of Blame Attributions and Frontline Staff Measures in Curbing C2C Misbehavior Contagion,\u201d by Ilias Danatzis <\/strong>(King\u2019s College London), Jana Moller<\/strong> (Freie University Berlin)
– \u201cCustomer-Salesperson Relationships in Times of Crisis: A Power-Dependency Perspective,\u201d by Claire Cardy<\/strong> (Warwick Business School) and Johannes Habel <\/strong>(University of Houston)
– \u201cWhich Type of AI Solutions Prove Useful During Crisis? Evidence from the COVID-19 Pandemic,\u201d by Linda Alkire <\/strong>(Texas State University), Yashar Atefi <\/strong>(University of Denver), Kaushik Jayaram <\/strong>(University of Georgia) and Irene Nahm <\/strong>(University of Minnesota)<\/p>\n\n\n\n

We look forward to seeing many of you.
2021 OFR Co-Chairs Detelina Marinova and Trey Maxham <\/p>\n\n\n\n

\n\n\n\n
Photo credit: Giorgio Trovato<\/a><\/pre>\n","protected":false},"excerpt":{"rendered":"
The Organizational Frontlines Interest Group is pleased to announce the Winners of the 2021 Young Scholar Research Competition (on February 18th, 10.00-11.00am CST) and “Frontlines in Crisis” Research Competition (11.30-12.30pm CST). All are invited to attend the pre-AMA Virtual Sessions to learn more about the winning papers! Zoom Link https:\/\/zoom.us\/j\/95934858849?pwd=SU1OV0kyalpveHNBbFRBc2FsV1RMQT09Meeting ID: 959 3485 8849; Passcode: 495805  SESSION 1: Young […]<\/p>\n","protected":false},"author":12,"featured_media":10589,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10],"tags":[764,534,541,797],"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/10585"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=10585"}],"version-history":[{"count":5,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/10585\/revisions"}],"predecessor-version":[{"id":10613,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/posts\/10585\/revisions\/10613"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media\/10589"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=10585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/categories?post=10585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/tags?post=10585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}