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<\/figure><\/div>\n\n\n\nThe First ever Special Section <\/strong>on The Coronavirus Crisis and Beyond: Implications for Service Research and Practice<\/em> is available online now in the Journal of Service Management.<\/p>\n\n\n\n As guest editors it is our great pleasure to announce that the Journal of Service Management\u2019s<\/em> fast-track special section on \u201cThe Coronavirus Crisis and Beyond: Implications for Service Research and Practice\u201d<\/strong> is available now as EarlyCite. Driven by the sudden appearance of the pandemic, it has taken only five months from the initial idea via double-blind reviews to online publication. We are thankful to the authors for submitting their papers and for joining us on this exciting fast-track adventure!<\/p>\n\n\n\n 16 articles are covering a wide range of service research and practice related topics, and they are available for download. The articles and DOIs are as follows:<\/p>\n\n\n\n Finsterwalder, J., and Kuppelwieser, V. G. (2020)<\/a>, \u201cEquilibrating Resources and Challenges during Crises: A Framework for Service Ecosystem Well-being\u201d.<\/p>\n\n\n\n Barnes, D. C., Mesmer-Magnus, J., Scribner, L., Krallman, A., Guidice, R. (2020)<\/a>, \u201cCustomer Delight During A Crisis: Understanding Delight through the Lens of Transformative Service Research\u201d.<\/p>\n\n\n\n Bartsch, S., Weber, E., B\u00fcttgen, M., and Huber, A. (2020)<\/a>, \u201cLeadership matters in crisis-induced digital transformation: how to lead service employees effectively during the COVID-19 pandemic\u201d.<\/p>\n\n\n\n Batat, W. (2020)<\/a>, \u201cHow Michelin-starred chefs are being transformed into social bricoleurs? An online qualitative study of luxury foodservice during the pandemic crisis\u201d.<\/p>\n\n\n\n Bove, L., and Benoit, S. (2020)<\/a>, \u201cRestrict, clean and protect: Signalling consumer safety during the pandemic and beyond\u201d.<\/p>\n\n\n\n Dodds, S., and Hess, A. (2020)<\/a>, \u201cAdapting research methodology during COVID-19: Lessons for transformative service research\u201d.<\/p>\n\n\n\n Hall, C. M., Prayag, G., Fieger, P., and Dyason, D. (2020)<\/a>, \u201cBeyond Panic Buying: Consumption Displacement and COVID-19\u201d.<\/p>\n\n\n\n Haz\u00e9e, S., and Van Vaerenbergh, Y. (2020)<\/a>, \u201cCustomers\u2019 contamination concerns: An integrative framework and future prospects for service management\u201d.<\/p>\n\n\n\n Heinonen, K., and Strandvik, T. (2020)<\/a>, \u201cReframing service innovation: COVID-19 as catalyst for imposed service innovation\u201d.<\/p>\n\n\n\n Henkel, A., Caic, M., Blaurock, M., and Okan, M. (2020)<\/a>, \u201cRobotic transformative service research: deploying social robots for consumer well-being during Covid-19 and beyond\u201d.<\/p>\n\n\n\n Karpen, I., and Conduit, J. (2020)<\/a>, \u201cEngaging in times of COVID-19 and beyond: Theorizing customer engagement through different paradigmatic lenses\u201d. <\/p>\n\n\n\n Klaus, Ph., and Manthiou, A. (2020)<\/a>, \u201cApplying the EEE Customer Mindset in Luxury: Reevaluating Customer Experience Research and Practice During and After Corona\u201d.<\/p>\n\n\n\n Lang, B., Dolan, R., Kemper, J. A., and Northey, G. (2020)<\/a>, \u201cProsumers in times of crisis: Definition, archetypes and implications\u201d.<\/p>\n\n\n\n Mollenkopf, D. A., Ozanne, L. K., and Stolze, H. J. (2020)<\/a>, \u201cA Transformative Supply Chain Response to COVID-19\u201d.<\/p>\n\n\n\nLead article<\/em><\/h4>\n\n\n\n
Articles (in alphabetical order)<\/em><\/h4>\n\n\n\n