{"id":203,"date":"2014-09-18T18:04:28","date_gmt":"2014-09-18T18:04:28","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?page_id=203"},"modified":"2026-02-02T04:29:06","modified_gmt":"2026-02-02T09:29:06","slug":"christopher-lovelock-career-contributions-award","status":"publish","type":"page","link":"https:\/\/www.servsig.org\/wordpress\/awards\/christopher-lovelock-career-contributions-award\/","title":{"rendered":"Christopher Lovelock Career Contributions Award"},"content":{"rendered":"\n

The “Christopher Lovelock Career Contributions to the Services Discipline Award<\/strong>” is presented annually by SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on the development of the services discipline. Career contributions of the candidates should be of long duration, preferably 20 to 40 years. Contributions to the services discipline should be significant, frequent, and include recent contributions.<\/p>\n\n\n

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Christopher Lovelock passed away on February 24, 2008. Christopher was a founding father of the services marketing field and he was recognized around the world as a leading authority on service management. Christopher was very important to many people in our academic community and he will be greatly missed!<\/p>\n\n\n\n

To be eligible for this award, candidates must meet the following criteria:
1) Career contributions should be of long duration, preferably 20 to 40 years,
2) Contributions to the services discipline should be significant,
3) Contributions to the services discipline should be frequent, and
4) Contributions to the services discipline should include recent contributions.<\/p>\n\n\n\n

Important
– <\/strong>Candidates for a SERVSIG Award do not have to be a member of SERVSIG or the AMA to be eligible or to win.
– Candidates may be from anywhere in the world. From the beginning, SERVSIG has sought to be globally oriented and globally active.
– Candidates for the awards do not have to be academics. SERVSIG recognizes the vital link between academe and business practice.<\/p>\n\n\n\n

Every year, the SERVSIG Board invites new volunteers to serve on the various awards committees. In the true SERVSIG spirit of inclusion, the SERVSIG Board members invite SERVSIG community members to serve and follow the defined award procedures (making sure to have representatives from various universities, continents, expertise, etc.). Based on the received proposals from the community and a defined procedure the award committee members chose the recipient.  They subsequently inform the SERVSIG board and the results are shared at the Frontiers in Service Conference.<\/p>\n\n\n\n

Christopher Lovelock Career Contributions Award Winners<\/strong><\/span><\/p>\n\n\n\n

2025<\/a><\/strong> – Janet McColl-Kennedy (University of Queensland Business School)
Award Committee: Bo Edvardsson (co-chair), Valarie Zeithaml (co-chair), Fred Lemke, Lia Patr\u00edcio<\/em><\/p>\n\n\n\n

2024<\/strong><\/a> – Dhruv Grewal (Babson College)
Award Committee: Martin Wetzels (Chair), Jodie Conduit, Wafa Hammedi, Mahesh Subramony<\/em><\/p>\n\n\n\n

2023<\/strong><\/a> – Martin Wetzels (EDHEC Business School)
Award Committee: Lerzan Aksoy (Chair), B\u00e5rd Tronvoll, Christo Boshoff, Cheryl Burke Jarvis<\/em><\/p>\n\n\n\n

2022<\/strong><\/a> – Lerzan Aksoy (Fordham University)
Award Committee:  Jim Spohrer (Chair), Maria Holmlund, Allard Van Riel, Piyush Sharma<\/em><\/p>\n\n\n\n

2021<\/strong><\/a> – Jim Spohrer (International Society of Service Innovation Professionals)
Award Committee: Stephen Vargo (Chair), C\u00e9cile Delcourt, Thorsten Gruber, Anu Helkkula, Yuliya Komarova<\/em><\/p>\n\n\n\n

2020<\/strong><\/a> – Steve Vargo (University of Hawaii)
Award Committee: Jochen Wirtz (Chair), Zelal Ates, Anu Helkula, Joerg Finsterwalder, Mark Houston<\/em><\/p>\n\n\n\n

2019<\/strong><\/a> – Jochen Wirtz (National University of Singapore)
Award Committee: Anders Gustafsson (Chair),<\/em> Laurie Anderson<\/em>, Leonard Berry, <\/em>Annouk Lievens, <\/em>Rui Sousa<\/em><\/p>\n\n\n\n

2018<\/strong><\/a> – Anders Gustafsson (BI-Norwegian Business School, Norway; Karlstad Business School, Sweden)
Award Committee: Timothy Keiningham (Chair), Jos\u00e9 Bloemer, Irene Ng, Roland Rust, Per Kristensson<\/em><\/p>\n\n\n\n

2017<\/strong><\/a> – Tim Keiningham (St. John\u2019s University, USA)
Award Committee: Mike Brady (Chair), Tor W. Andreassen, Mary Jo Bitner, Parsu Parasuraman, Jill Sweeney<\/em><\/p>\n\n\n\n

2016<\/strong><\/a> – Michael K. Brady (Florida State University, USA)
Award Committee: Kay Lemon (Chair), Christian Gr\u00f6nroos, Janet McColl Kennedy, Janet Wagner, Martin Wetzels<\/em><\/p>\n\n\n\n

2015<\/strong><\/a> – Katherine N. Lemon (Boston College, USA)
Award Committee: Dwayne Gremler (Chair), David Bowen, Kimmy Wa Chan, Steve Baron, Mirella Kleijnen<\/em><\/p>\n\n\n\n

2014<\/strong><\/a> – Dwayne D. Gremler (Bowling Green State University, USA)
Award Committee: Paul Patterson (Chair), Mary-Jo Bitner, Ko DeRuyter, Lloyd C. Harris, Javier Reynoso<\/em><\/p>\n\n\n\n

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2013<\/strong> \u2013 Paul Patterson (University of New South Wales, Australia)
Award Committee: Dwayne Gremler, Rod Brodie, Jill Sweeney, Mark Rosenbaum<\/em><\/p>\n

2012<\/strong> \u2013 Ko de Ruyter (Maastricht University, The Netherlands)
Award Committee: Amy Ostrom (Chair), Clay Vorhees, Martin Wetzels, Dawn Iacobucci, Ray Fisk <\/em><\/p>\n

2011<\/strong> \u2013 Richard L. Oliver (Vanderbilt University, USA)
Award Committee: Mike Brady (Chair), Dawn Iacobucci, Amy Ostrom, Valarie Zeithaml, Vikas Mittal<\/em><\/p>\n

2010<\/strong> \u2013 James Heskett (Harvard University, USA)
Award Committee: Bo Edvardsson (Chair), Mike Brady, Amy Ostrom, Steve Tax, Richard Chase<\/em><\/p>\n

2009<\/strong> \u2013 Richard Chase (University of Southern California, USA)
Award Committee: David Bowen (Chair), Thorsten Hennig-Thurau, Sabine Moeller, Valarie Zeithaml, Jochen Wirtz<\/em><\/p>\n

2008<\/strong> \u2013 David Bowen (Thunderbird School of Global Management, USA)
Award Committee: Thorsten Hennig-Thurau (Chair), Steve Brown, Kathleen Seiders, Jochen Wirtz, Steve Vargo<\/em><\/p>\n

2007<\/strong> \u2013 Ruth Bolton (Arizona State University, USA)<\/p>\n

2006<\/strong> \u2013 Benjamin Schneider (University of Arizona, USA)
Award Committee: Ray Fisk (Chair), Tor Andreassen, Karen Kennedy, Kay Lemon, Jochen Wirtz<\/em><\/p>\n

2005<\/strong> \u2013 Ray Fisk (Texas State University, USA)
Award Committee: Christopher Lovelock (Chair), Bo Edvardsson, Mary Gilly, Sue Keaveney, Pam Kennett<\/em><\/p>\n

2004<\/strong> \u2013 Bo Edvardsson (Karlstad University, Sweden)
Award Committee: Mark Gabbott (Chair), Mary Jo Bitner, Bill Faranda, Jos Lemmink, Parsu Parasuraman<\/em><\/p>\n

2003<\/strong> \u2013 Mary Jo Bitner (Arizona State University, USA)
Award Committee: Steve Grove (Chair), Pratibha  Dabholkar, Eric Arnould, Roland Rust<\/em><\/p>\n

2002<\/strong> \u2013 Roland Rust (University of Maryland, USA)
Award Committee: Mark Gabbot (Chair), Ruth Bolton, Scott Kelly, Chuck Lamb, Valarie Zeithaml<\/em><\/p>\n

2001<\/strong> \u2013 Valarie Zeithaml (University of North Carolina, USA)
Award Committee: Steve Grove (Chair), Evert Gummeson, Sharon Beatty, Doug Hoffman, Amy Smith<\/em><\/p>\n

2000<\/strong> \u2013 Evert Gummesson (Stockholm University, Sweden)<\/p>\n

1999<\/strong> \u2013 Christian Gr\u00f6nroos (Hanken School of Economics, Finland)<\/p>\n

1998<\/strong> \u2013 Parsu Parasuraman (University of Miami, USA)<\/p>\n

1997<\/strong> \u2013 Steve Brown (Arizona State University, USA)<\/p>\n

1996<\/strong> \u2013 Len Berry (Texas A&M University, USA)<\/p>\n

1995<\/strong> \u2013 Christopher Lovelock (Yale University, USA)<\/p>\n

1994<\/strong> \u2013 Lynn Shostack (Greenwich Associates)<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n