{"id":188,"date":"2014-09-18T15:33:33","date_gmt":"2014-09-18T15:33:33","guid":{"rendered":"http:\/\/www.servsig.org\/wordpress\/?page_id=188"},"modified":"2025-10-01T02:00:39","modified_gmt":"2025-10-01T06:00:39","slug":"servsig-dissertation-award","status":"publish","type":"page","link":"https:\/\/www.servsig.org\/wordpress\/awards\/servsig-dissertation-award\/","title":{"rendered":"Best Dissertation Award"},"content":{"rendered":"<p><strong>SERVSIG<\/strong> is proud to present <strong>\u201c<em>Best Dissertation Award<\/em>\u201d <\/strong>that recognizes outstanding doctoral research that demonstrates excellence in originality, rigor, and contribution to service research.<\/p>\n<p style=\"text-align: center;\"><strong>SERVSIG Best Dissertation Award in Service Research Winners<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>2025<\/strong> \u2013 <a href=\"https:\/\/www.servsig.org\/wordpress\/2025\/06\/getting-social-support-right-in-digital-health-services\/\">Karen Tian<\/a>, University of New South Wales Sydney<br \/><em>(Finalists: <a href=\"https:\/\/www.servsig.org\/wordpress\/2025\/08\/tales-from-the-wild-understanding-employee-well-being-with-service-robots\/\">Chelsea Phillips<\/a>, <a href=\"https:\/\/www.servsig.org\/wordpress\/2025\/05\/important-but-avoided-how-can-service-research-boost-customer-engagement-in-utilitarian-services\/\">Jenna Barrett<\/a>)<\/em><br \/><em>Award Committee: Eric Arnould (Chair), Roberta Sebastiani, Joona Ker\u00e4nen, Kris Lindsey Hall<\/em><\/p>\n<p style=\"text-align: center;\"><strong>2024<\/strong> &#8211; <a href=\"https:\/\/www.servsig.org\/wordpress\/?p=13754\">The Khoa Do (Bin)<\/a>, National Tsing Hua University<br \/><em>(Finalists: <a href=\"https:\/\/www.servsig.org\/wordpress\/2024\/06\/overcoming-disciplinary-boundaries-embracing-interdisciplinary-collaboration-in-al-education-and-beyond\/\">Marah Blaurock<\/a>, <a href=\"https:\/\/www.servsig.org\/wordpress\/?p=13768\">Tohid Ghanbarpour<\/a>)<br \/>Award Committee: Cristina Mele (Chair), Chia-Chiu Chang, Nima Heirati, Ingo Karpen<\/em><\/p>\n<p style=\"text-align: center;\"><strong>2023<\/strong> &#8211; <a href=\"https:\/\/www.servsig.org\/wordpress\/2023\/05\/ready-to-unlock-the-smartness-potential-engaging-different-actors-in-smart-service-systems\/\">Bieke Henkens<\/a>, Ghent University<br \/><em>(Finalists: <a href=\"https:\/\/www.servsig.org\/wordpress\/2023\/06\/deepening-our-theorizing-on-customer-experience-a-phenomenological-perspective\/\">Yasin Sahhar<\/a>, <a href=\"https:\/\/www.servsig.org\/wordpress\/2023\/05\/from-now-to-next-reflections-on-the-growing-service-infusion-through-post-purchase-customization-in-the-manufacturing-sector\/\">Janina Garbas<\/a>)<br \/>Award Committee: Yves Van Vaerenbergh (Chair), Carol Kelleher, Sarah K\u00f6cher, Paul Harrigan<\/em><\/p>\n<p style=\"text-align: center;\"><strong>2022<\/strong> &#8211; <a href=\"https:\/\/www.servsig.org\/wordpress\/?p=11859\">Dorottya Varga<\/a>, Vrije Universiteit Brussel<br \/><em>(Finalists: <a href=\"https:\/\/www.servsig.org\/wordpress\/2022\/06\/reflections-on-solutions-development-from-a-relational-standpoint\/\">Laura Colm<\/a>, <a href=\"https:\/\/www.servsig.org\/wordpress\/2022\/05\/reflections-on-conducting-frontline-services-research\/\">Riley Krotz<\/a>)<br \/>Award Committee: Gaby Odekerken-Schr\u00f6der (Chair),\u00a0Larissa Becker,\u00a0Thomas Leclercq,\u00a0Kevin Kam Fung So<\/em><\/p>\n<p style=\"text-align: center;\"><strong>2021<\/strong> &#8211; <a href=\"https:\/\/www.servsig.org\/wordpress\/2021\/05\/the-benefits-of-conducting-a-systematic-literature-review-for-a-doctoral-dissertation\/\">Larissa Becker<\/a>,\u00a0Tampere University, Finland<br \/><em>(Runner up: <a href=\"https:\/\/www.servsig.org\/wordpress\/?p=10961\">Sungwoo Choi<\/a>)<br \/>Award Committee:\u00a0Gianfranco Walsh (Chair),\u00a0Josina Vink,\u00a0Paul Fombelle,\u00a0Kate Letheren,\u00a0Mohammad Zaki<\/em><\/p>\n<p style=\"text-align: center;\"><strong>2020<\/strong> &#8211; <a href=\"https:\/\/www.servsig.org\/wordpress\/?p=10086\">Josina Vink<\/a> \u2013 Institute of Design at the Oslo School of Architecture and Design, Norway<br \/><em>(Finalists: <a href=\"https:\/\/www.servsig.org\/wordpress\/2020\/07\/delphine-caruelle\/\">Delphine Caruelle<\/a>, <a href=\"https:\/\/www.servsig.org\/wordpress\/2020\/06\/augmented-reality-has-the-time-for-service-research-come\/\">Jonas Heller<\/a>, <a href=\"https:\/\/www.servsig.org\/wordpress\/2020\/10\/do-customers-want-to-keep-it-real\/\">Andreas Lechner<\/a>)<br \/>Award Committee: Jagdip Singh (Chair),\u00a0Anne Madeleine Kranzb\u00fchler,\u00a0Julia Fehrer, Paul Gemmel,\u00a0Volker Kuppelwieser<\/em><\/p>\n<p style=\"text-align: center;\"><strong>2019<\/strong> &#8211; <a href=\"https:\/\/www.servsig.org\/wordpress\/2019\/06\/8464\/\">Anne-Madeleine Kranzb\u00fchler<\/a> \u2013 Delft University of Technology, The Netherlands<br \/><em>(Finalists: <a href=\"https:\/\/www.servsig.org\/wordpress\/2019\/06\/should-i-share-or-should-i-go-the-challenges-of-the-access-economy\/\">Simon Haz\u00e9e<\/a>, <a href=\"https:\/\/www.servsig.org\/wordpress\/2019\/09\/reaching-for-the-stars-consumers-interpretations-of-online-rating-distributions\/\">Sarah Kocher<\/a>)<br \/>Award Committee: Javier Reynoso (Chair), Lorena Blasco, Sunmee Choi, Wafa Hammedi, Leonard Mandl<br \/><\/em><\/p>\n<p style=\"text-align: center;\"><strong>2018 <\/strong>&#8211; <a href=\"https:\/\/www.servsig.org\/wordpress\/2018\/07\/servsig-best-dissertation-award-2018-for-leonhard-mandl\/\">Leonhard Mandl<\/a> \u2013 Catholic University Eichstaett, Germany<br \/><em>(Finalists:\u00a0<a href=\"https:\/\/www.servsig.org\/wordpress\/2018\/04\/isnt-that-obvious-questioning-what-is-common-sense-as-strategy\/\">Tobias Otterbring<\/a>,\u00a0<a href=\"https:\/\/www.servsig.org\/wordpress\/2020\/10\/the-art-of-gamification-transforming-boring-activities-into-a-fun-journey\/\">Thomas Leclercq<\/a>)<br \/>Award Committee: Thomas Baker (Chair), Alexander Henkel, Cristiana Lages, Stacey Robinson, Yves Van Vaerenbergh<br \/><\/em><\/p>\n<p style=\"text-align: center;\"><strong>2017 &#8211; <\/strong><a href=\"https:\/\/www.servsig.org\/wordpress\/2017\/07\/servsig-best-dissertation-alexander-henkel\/\">Alexander Henkel<\/a> \u2013 Open University, The Netherlands<br \/><em>(Finalists:\u00a0<a href=\"https:\/\/www.servsig.org\/wordpress\/2017\/06\/engagement-managerially-alluring-academically-divisive-and-ripe-for-research\/\">Robert Ciuchita<\/a>, <a href=\"https:\/\/www.servsig.org\/wordpress\/2017\/05\/pataphysics-and-service-research\/\">Danilo Brozovi\u0107<\/a>)<br \/>Award Committee: Amy Ostrom (Chair), Arne De Keyser Nancy Sirianni, Maria Holmlund, Mahesh Subramony <br \/><\/em><\/p>\n<p style=\"text-align: center;\"><strong>2016 &#8211;\u00a0<\/strong><a href=\"https:\/\/www.servsig.org\/wordpress\/2016\/07\/servsig-best-dissertation-award-for-de-keyser\/\">Arne De Keyser<\/a> \u2013 EDHEC Business School, France<br \/><em>(Finalists: <a href=\"https:\/\/www.servsig.org\/wordpress\/2016\/05\/research-insights-of-crowds-and-mobile-promotions\/\">Michelle Andrews<\/a>,\u00a0<a href=\"https:\/\/www.servsig.org\/wordpress\/2016\/06\/research-insights-does-answering-questions-change-consumer-revenge-responses\/\">Mina Rohani<\/a>)<br \/>Award Committee: Anna Mattila, Allard Van Riel, Jens Hogreve, Yany Gr\u00e9goire, Jochen Wirtz<br \/><\/em><\/p>\n<p><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"1593\" height=\"401\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><\/p>\n<p><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"894\" height=\"555\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"894\" height=\"555\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><\/p>\n<p><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"604\" height=\"300\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"604\" height=\"300\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"604\" height=\"300\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"604\" height=\"300\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"604\" height=\"300\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><iframe class=\"html2canvas-container\" style=\"visibility: hidden; position: fixed; left: -10000px; top: 0px; border: 0px;\" width=\"604\" height=\"300\" scrolling=\"no\" data-html2canvas-ignore=\"true\"><\/iframe><\/p>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SERVSIG is proud to present \u201cBest Dissertation Award\u201d that recognizes outstanding doctoral research that demonstrates excellence in originality, rigor, and contribution to service research. SERVSIG Best Dissertation Award in Service Research Winners 2025 \u2013 Karen Tian, University of New South Wales Sydney(Finalists: Chelsea Phillips, Jenna Barrett)Award Committee: Eric Arnould (Chair), Roberta Sebastiani, Joona Ker\u00e4nen, Kris [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":28,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/pages\/188"}],"collection":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/comments?post=188"}],"version-history":[{"count":37,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/pages\/188\/revisions"}],"predecessor-version":[{"id":15094,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/pages\/188\/revisions\/15094"}],"up":[{"embeddable":true,"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/pages\/28"}],"wp:attachment":[{"href":"https:\/\/www.servsig.org\/wordpress\/wp-json\/wp\/v2\/media?parent=188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}