Video

Impressions IRSSM10 in Dubai

The IRSSM Symposium is very unique in our service community. It is tailored to help especially young scholars from countries where service research is not so prominent. A big thank...

TCR Track: Lisa and Jens on Financial Well-being

Financial well-being is a strong determinant of overall well-being and relevant for consumers at virtually all life stages. Lisa Brueggens and Jens Hogreves Track at TCR 2019 focuses explicitly on...

Frontiers in Service in Singapore

The Frontiers in Service Conference in Singapore was awesome. Get some impressions of this years event in our video. A big thank you to Jochen Wirtz & Team. And we...

TCR Track: Linda Alkire on Service Equity

How to ensure service equity and consumer well-being. One of the TCR 2019 papers focuses explicitly on the challenges for service research in this area. More from Linda Alkire here.

Naples Forum 2019 Impressions

The Naples Forum on Service is one of the best conferences we have. Get an impression of this wonderful event in our video. A big thank you to Cristina Mele...

TCR Track: Ray Fisk on Refugees

The Refugee Crisis is a global disaster that we will keep dealing with. One of the TCR 2019 papers focuses explicitly on the challenges for service research in this area....

TCR Track: Youth’s Online Violent Radicalization

Yany Gregoire and Marie Louise Radanielina track at TCR 2019 focus on prevention of youth’s online violent radicalization. For this, they try to use media literacy to counter these messages. Listen here...

TCR 2019 at FSU

This year’s transformative consumer research conference was hosted by Florida State University (FSU). A big thank you to Maura, Martin and their team for a wonderful TCR experience. Check out...

Brave New World Service Robots in the Frontline

What role will robots play in the service frontline? Based on the results of a collaborative research project, Stefanie Paluch and the RWTH Aachen have prepared a wonderful video that informs...

How does the sharing and collaborative economy look like in 2030?

The collaborative economy (CE), and within it, collaborative consumption (CC) has become a central element of the global economy and has substantially disrupted service markets (e.g. accommodation and individual transportation)....

Video from LTAS 2018

LTAS 2018 in Ghent was awesome. Check out our video of this unique event and for the next LTAS 2019 in NYC reserve the time in your calendar.

Paul Maglio on why service?

What got you into service? A question that is always interesting to explore. Listen here to Paul Maglio answers (sorry for the background noise, I work on the skills to remove that...