Video

TCR Track: Youth’s Online Violent Radicalization

Yany Gregoire and Marie Louise Radanielina track at TCR 2019 focus on prevention of youth’s online violent radicalization. For this, they try to use media literacy to counter these messages. Listen here...

TCR 2019 at FSU

This year’s transformative consumer research conference was hosted by Florida State University (FSU). A big thank you to Maura, Martin and their team for a wonderful TCR experience. Check out...

Brave New World Service Robots in the Frontline

What role will robots play in the service frontline? Based on the results of a collaborative research project, Stefanie Paluch and the RWTH Aachen have prepared a wonderful video that informs...

How does the sharing and collaborative economy look like in 2030?

The collaborative economy (CE), and within it, collaborative consumption (CC) has become a central element of the global economy and has substantially disrupted service markets (e.g. accommodation and individual transportation)....

Video from LTAS 2018

LTAS 2018 in Ghent was awesome. Check out our video of this unique event and for the next LTAS 2019 in NYC reserve the time in your calendar.

Paul Maglio on why service?

What got you into service? A question that is always interesting to explore. Listen here to Paul Maglio answers (sorry for the background noise, I work on the skills to remove that...

Paul Patterson on why service?

What got you into service? A question that is always interesting to explore. Listen here to Paul Pattersons answers. (sorry for the background noise, I work on the skills to remove...

Nancy Siriani & Sterling Bone on SERVSIG

Listen to our interview with Nancy Siriani & Sterling Bone and see what they think about SERVSIG

Mike Brady on SERVSIG

Listen to our interview with Mike Brady, editor of Journal of Service Research, and see what he thinks about SERVSIG

VK on SERVSIG

Listen to our interview with VK, editor of Journal of Marketing, and see what he thinks about SERVSIG

What is SERVSIG all about

Listen to Sarah Koecher, Francisco Villarroel Ordenes, and Joshua Kazzem Salawu and see what SERVSIG means to them.

Parsu Parasuraman on SERVSIG

Listen to our interview with Parsu Parasuraman and see what he thinks about SERVSIG