Guest article by Simon Hazée, finalist of the Best Service Dissertation Award 2019, granted by SERVSIG and Maastricht University New developments in digital technology, as well as shifting customer needs...
Doctoral Course on Service and Relationship Management 2019 Hanken School of Economics, Department of Marketing (course code 62339) Deadline: Monday August 19, 2019 Notification of acceptance: before Friday August 23, 2019...
Yany Gregoire and Marie Louise Radanielina track at TCR 2019 focus on prevention of youth’s online violent radicalization. For this, they try to use media literacy to counter these messages. Listen here...
What role will robots play in the service frontline? Based on the results of a collaborative research project, Stefanie Paluch and the RWTH Aachen have prepared a wonderful video that informs...
How Social Media Helps Co-create Innovation by Marisa Muninger, Dominik Mahr, and Wafa Hammedi Yes, firms know more than 3 billion people spend a considerable amount of time on social media...
Guest article by Thomas Leclercq, Wafa Hammedi, Ingrid Poncin and Linda Alkire (Née Nasr) Health and well-being in the workplace are among the biggest challenges for companies and decision makers because of a...
Guest article by Leonhard Mandl, Finalist of the Best Service Dissertation Award 2018 by SERVSIG and Maastricht University Apple, Tupperware, Harley Davidson, Airbnb, Lego – all these success stories have one shared...
guest article by Tor W. Andreassen, Seidali Kurtmollaiev, Line Lervik-Olsen, NHH What service quality meant for the field of service marketing in the last part of the 20th century, service innovation can do for...
Guest article by Tobias Otterbring, Finalist of the Best Service Dissertation Award 2018 by SERVSIG and Maastricht University Isn’t it obvious that women spend more money than men in the presence of...
by Sabine Benoit, Katrin Scherschel, Zelal Ates, Linda Nasr, and Jay Kandampully The publication we want to share the main results with you was the outcome of group work emanating from a “Lets Talk About...
A new episode of our new video series “VK explains”. Today, VK explains: How do you start business research collaborations?
This article is part of the How-to… series brought to by Emerald Group Publishing. The other parts of the series you find here. The Body of the Paper The body of...