Research Insights

Doctoral Course on Service and Relationship Management at Hanken

Doctoral Course on Service and Relationship Management 2019 Hanken School of Economics, Department of Marketing (course code 62339) Deadline: Monday August 19, 2019 Notification of acceptance: before Friday August 23, 2019...

TCR Track: Youth’s Online Violent Radicalization

Yany Gregoire and Marie Louise Radanielina track at TCR 2019 focus on prevention of youth’s online violent radicalization. For this, they try to use media literacy to counter these messages. Listen here...

Brave New World Service Robots in the Frontline

What role will robots play in the service frontline? Based on the results of a collaborative research project, Stefanie Paluch and the RWTH Aachen have prepared a wonderful video that informs...

Healing the Social Media Headache

How Social Media Helps Co-create Innovation by Marisa Muninger, Dominik Mahr, and Wafa Hammedi Yes, firms know more than 3 billion people spend a considerable amount of time on social media...

Play hard Work hard

Guest article by Thomas Leclercq, Wafa Hammedi, Ingrid Poncin and Linda Alkire (Née Nasr) Health and well-being in the workplace are among the biggest challenges for companies and decision makers because of a...

The Beauty of Brand Communities

Guest article by Leonhard Mandl, Finalist of the Best Service Dissertation Award 2018 by SERVSIG and Maastricht University Apple, Tupperware, Harley Davidson, Airbnb, Lego – all these success stories have one shared...

Are service firms innovative and how can we tell?

guest article by Tor W. Andreassen, Seidali Kurtmollaiev, Line Lervik-Olsen, NHH What service quality meant for the field of service marketing in the last part of the 20th century, service innovation can do for...

Isn’t that obvious? – Questioning what is common sense as strategy

Guest article by Tobias Otterbring, Finalist of the Best Service Dissertation Award 2018 by SERVSIG and Maastricht University Isn’t it obvious that women spend more money than men in the presence of...

Showcasing the Diversity of Service Research

by Sabine Benoit, Katrin Scherschel, Zelal Ates, Linda Nasr, and Jay Kandampully The publication we want to share the main results with you was the outcome of group work emanating from a “Lets Talk About...

VK explains: How do you start business research collaborations?

A new episode of our new video series “VK explains”. Today, VK explains: How do you start business research collaborations?

How to…. structure your article – part 3

This article is part of the How-to… series brought to by Emerald Group Publishing. The other parts of the series you find here. The Body of the Paper The body of...

What Will AI Do to Service Jobs?

guest Article by Ming-Hui Huang and Roland T. Rust Artificial intelligence (AI) is advancing rapidly, and its impact on service promises to be profound.  Although AI has not yet shown its...