The new Journal Citation Report (JCR) metrics (based on data from 2024) were released by Clarivate on 18 June 2025. The JCR indicates the new Impact Factors (IF) for service journals for 2024:
| JOURNAL | 1-y IF (2024) | 1-y IF (2024) w/o self-cites | 5-y IF (2024) | AJG (2024) |
|---|---|---|---|---|
| J. of Retailing & Consumer Services | 13,1 | 9,7 | 12,8 | 2 |
| J. of Service Research | 8,6 | 8,2 | 11,6 | 4 |
| J. of Service Management | 7,9 | 7,2 | 10,1 | 2 |
| Service Industries Journal | 7,4 | 6,3 | 7,4 | 2 |
| J. of Services Marketing | 4,5 | 3,8 | 5,3 | 2 |
| J. of Service Theory & Practice | 4,4 | 3,7 | 4,5 | 1 |
| Service Business | 4,1 | 3,7 | 4,4 | 1 |
| Service Science | 1,3 | 3,7 | 2,5 | 1 |
Putting our service journals in relation to other business journals (marketing, management, strategy, operations research), these 2024-IF and ranking positions are quite remarkable:
A big congratulations to all editors, authors, reviewers, and our entire field!
Other relevant articles:
– Journal Rankings: What they are and how to understand them
– Journal Rankings II: Your guide to a flawed system
– Journal Rankings III: Four (much worse) counterstrategies
– 2023-Impact Factors & rankings (June 2024)
– 2022-Impact Factors & rankings (June 2023)
– 2021-Impact Factors & rankings (June 2022)
– 2020-Impact Factors & rankings (June 2021)
– 2019-Impact Factors (June 2020)
– Big milestone for JSR (June 2017)
