Call for Papers for a Special Issue of the Journal of Service Research.

Generative Artificial Intelligence

Guest Editors: Böhmann T, Tuunanen T, Maglio P & Fehrer J

Submission deadline: 1 May 2024
HCISS workshop proposal deadline: 6 October 2023

The recent advance in generative artificial intelligence (GenAI) is on the verge of fundamentally transforming service. Such new technologies afford the possibility of delegating key decisions in creating and delivering service to machines. For instance, GenAI can create content and conversation that had previously been the purview of humans alone, offering the possibility of machines engaging in human-like front-line service interactions and in human-like back-end service orchestration.

We welcome research using diverse methods, including empirical studies and design science research, and we encourage studies that leverage field data and contribute to open data repositories. Potential research topics include but are not limited to:
– GenAI for service creation, interaction, and delivery
– GenAI decision making in service
– Orchestration of GenAI service and traditional service
– Designing GenAI service
– GenAI service and new business models
– Responsible use and development of GenAI service
– Ethical implications of GenAI in service management
– Impact of GenAI on the role and skills required of service employees
– Recovery of GenAI service
– Regulation of GenAI service

The special issue operates on a tight timeline, and authors should expect quick turnaround for reviews and revisions. The special issue is planned to be published in 2025 and accepted papers will be published online first. For further information, please contact the special issue co-editors:
Tilo Böhmann, University of Hamburg; Germany
Tuure Tuunanen, University of Jyväskylä, Finland
Paul Maglio, University of California, Merced, USA
Julia Fehrer, University of Auckland, New Zealand

Paper Development Workshop @ Hawaii International Conference on System Sciences (HICSS-57)

Oahu, Hawaii, Jan 3 or 4, 2024

We would like to invite you to a pre-conference event about the Special Issue on “GenAI service” at the Journal of Service Research. This event takes the format of a half-day workshop in which the potential contributors to the Special Issue will present their original, cutting-edge ideas on the topic. The overall objective of this workshop is to help participants to discuss and refine their original work in a way that will help to push the GenAI service field forward and develop potential contributions to the special issue.

This half-day workshop will be composed of two stages:
1. Introduction to GenAI service and the Special Issue (45 minutes): JSR EIC Ming-Hui Huang and the co-editors will open the discussion about GenAI service and expectations about the SI.
2. Roundtable Research Presentations (105 minutes): Small group roundtable discussions about the participants’ papers that target the special issue. Each table will be assigned one co-editor and/or senior scholar to provide comments and different point of views.

This workshop will take place on either Jan 3 or 4, 2024 as part of the Hawaii International Conference on System Sciences (HICSS). You need to register for HICSS and register for this event to participate. We expect authors to be physically present at HICSS and will not facilitate online presentations. The exact timing of the workshop will be communicated with the acceptance of the submission.

Authors interested in presenting their work should submit a proposal to the special issue team. Proposals should be submitted as a single Word or PDF file. The cover page should provide the full name, title, affiliation, and email address of each author. The proposal should include the following sections: Abstract, Introduction and Motivation, Methods, and Data, and (Expected) Results. Proposal length is a maximum of 1,500 words excluding tables, figures, and references. Please send your proposal to Tuure Tuunanen before October 6, 2023.

This workshop is organized by the four co-chairs of the Special Issue on “GenAI service” and JSR’s Editor-in-Chief, Ming-Hui Huang, and it is sponsored by JSR.

Important dates:

  • Proposal submission deadline: October 6, 2023
  • Author notification date: October 20, 2023
  • Workshop date: Jan 3 or 4, 2024
  • Special issue submission deadline: May 1, 2024