Werner Kunz, Sabine Benoit, Bo Edvardsson, and Janet McColl-Kennedy

In 2023, the inaugural Bo Edvardsson “Industry Impact in Services” Award was awarded to Werner Kunz, Sabine Benoit, and Janet McColl-Kennedy. These individuals were recognized for their valuable contributions to the service research community over the years. The award ceremony took place at the QUIS18 conference held at VinUniversity in Hanoi, Vietnam.

The Bo Edvardsson “Industry Impact in Services” Award has been created to honor a service scholar who has made a significant impact to service practice through their research, teaching, and/or outreach efforts.

Werner Kunz gives his Awards talk

Regarding Bo Edvardsson: Over the last 35 years, Professor Bo Edvardsson has contributed significantly to advancing service research, teaching, and practice. Over the last three decades, his pioneering efforts have helped create a vibrant service scholars’ community that extends beyond QUIS to other professional associations. Furthermore, in addition to being a prolific research scholar and distinguished professor, Professor Bo Edvardsson has served in editorial roles at major service journals and has shaped the scholarship of the services discipline. He is known to be a caring, encouraging, and motivating scholar who is always willing to help colleagues and Jr. scholars whenever they need help or support.