12th SERVSIG Conference
16-18 June 2022
Glasgow, UK

Abstract submission deadline:
26 November 2021
3 December 2021

After two years where academics have only met online, SERVSIG 2022 offers an opportunity to reconnect with academic friends old and new in the ‘Worlds Friendliest City’!

Conference Tracks
– Service Thinking in B2B
– Service Failure and Service Recovery
– Consumer (mis) behaviour in services
– Customer/Actor Engagement
– Customer Experience & Journeys 
– Service Design, Innovation & Creativity
– Service Ecosystems & Institutions
– Service Employment & Employees
– Service Strategy, Operations & Productivity
– Technology and Service
– Transformative Service Research

Interested authors should submit an extended abstract about their research not exceeding 500 words (excluding references) by November 26th, 2021. The abstract should outline the relevance of the phenomenon being studied, potential contributions to the field, the research question(s), theoretical foundations, conceptual framework, methodology, findings, discussion, and conclusion.
All submissions will be reviewed via a double-blind process.
Authors will be informed of decisions by email before January 28th, 2022.
Abstracts will be published for accepted papers within the SERVSIG 2022 conference materials.

Special Session Proposals
Interested presenters should prepare a proposal for a special session, not to exceed 500 words. Special sessions are designed to generate a focused discussion of a relevant and novel topic. We encourage colleagues to propose innovative and interactive formats and submissions should specify the topic and format of the special session and designate a special session chair and other participants.
Please note that we will not accept special sessions comprised of 3 or 4 papers in a traditional format.
Proposals should detail the proposed format and any room set up requirements. Whilst we encourage special sessions on a range of service topics, sessions which focus on our conference themes of reconnect, rejuvenate and reshape are especially welcome.

Read more and submit here.