Dear SERVSIG Community,
After much deliberation and monitoring of the COVID-19 situation, we have come to the difficult conclusion that we need to cancel this year’s Frontiers conference. For those of you who had registered for the conference, we will refund your registration fee.
The hosts of Frontiers 2021 have kindly agreed that any paper that was accepted for this year’s Frontier’s conference can be presented at the 2021 conference that will be held June 10-13, 2021, with the consortium occurring June 8-9, 2021. Please mark your calendars for now, and the conference hosts will follow up with details about the location and venue.
We are pleased to announce that we will host the 2022 Frontiers conference at Babson College from Wednesday, June 22, 2022 to Sunday, June 26, 2022. We hope to see many of you then.
In the meantime, please stay safe and well.
The Conference Co-chairs
Frontiers in Service 2020
Babson College, Boston Area
(sponsored by SERVSIG and INFORMS)
Conference Co-Chairs: Dhruv Grewal, Anne Roggeveen, Werner Kunz
In 2020, the Frontiers in Service Conference will be hosted at Babson College in Babson Park, Massachusetts. This is the first time the conference will be held in the Boston area! We are looking forward to welcoming you in New England this June.
The Frontiers in Service Conference 2020 will explore a wide variety of service topics, including service marketing, service management, service operations, service strategy, service design, service engineering, service science, service IT, and AI and robotics as related to service firms and retailers.
Themed “How technology is creating value for the service and retail industry,” Frontiers in Service Conference 2020 will explore a variety of service topics, including service marketing, service management, service operations, service strategy, service design, service engineering, service science, service IT, and AI and robotics as related to service.
Please mark your calendars and join us for a chance to discuss engaging topics with academics and professionals from around the world who dedicate their work to these dynamic industries.
You are invited, as a service academic or practitioner, to submit a 450-word abstract for a possible presentation at the conference. Practitioners are invited to submit and share case studies, best practices, trends and recent developments in the service industry. The conference committee will select the most promising and noteworthy abstracts for the “Best Practitioner Paper Award”. Abstracts may focus on any service topic, including (but not limited to) the topics below.
– Analytics and Service
– Artificial Intelligence (AI) and Service
– Big Data and Service
– Consumer Privacy
– Customer Experience Management
– Customer Relationship Management
– Customer Value Creation
– Digital Service (Strategy)
– Employee Engagement
– E-Service & E-Government
– Healthcare Service
– Internet of Everything and Service
– IT as a Service
– Organizational Climate
– Platform-based Service Models
– Public Sector Service
– Retailing and Services
– Robotics and Service
– Service at the “Bottom of the Pyramid”
– Service Design
– Service Dominant Logic (SDL)
– Service Engineering
– Service Human Resources / Factors
– Service Information Technology
– Service Innovation
– Service Management
– Service Marketing
– Service Operations
– Service Productivity
– Service Science
– Sharing Economy
– Smart Service Systems
– Social Networks and Service
– Service Strategy
– Technology-based Service (Apps)
– Theoretical Perspectives on Service
– Transformative Service Research
– Transformative Services
– Transforming Organizational Culture