11th SERVSIG Conference in Brisbane, Australia
9-12 July, 2020
New Deadline: Sep 23, 2019
THE SERVSIG 2020 Conference is the 11st instalment in an international series being held in Brisbane, Australia. We are aiming to DO THINGS DIFFERENTLY and turn our thinking UPSIDE DOWN. In the era of 180 characters and 15-second soundbites, we’re creating a program that reduces passive ‘stand and deliver’ presentations and increases the opportunity to INTERACT, COLLABORATE and PUSH BOUNDARIES in the services field.
The conference will be calling for submissions from both academic and practitioners with different formats and reviews processes for each of these important groups. The intertwining of theory and practice aims to BREAK SILOS and SHARE KNOWLEDGE across traditional boundaries. The overall theme of HIGH TECH AND HIGH TOUCH: THE FUTURE OF HUMAN SERVICE requires fresh perspectives. Our keynotes will therefore generally come from outside the service marketing field. The combination of global and local perspectives on the future of services, combined with innovations in the conference program, will provide delegates with an enjoyable and stimulating experience!
The conference will be calling for submissions from both academic and practitioners with different formats and reviews processes for each of these important groups.
SERVSIG 2020 welcomes submissions of:
- Two-page extended academic abstracts
- Five-page practitioner case studies
- Proposed special sessions
All academic abstracts will be double blind peer-reviewed. All practitioner case studies and proposed special sessions will be reviewed. Authors will be informed of their review outcome via email by Sunday 1 December 2019. Accepted submissions will be published in the SERVSIG 2020 Conference Proceedings.
Please note that if your paper is accepted, you are required to have one of the authors register and present at the conference. There is a registration fee for attending SERVSIG 2020. A maximum of two papers may be presented by any individual author, but there is no limit for co-authorship.
More information here