At the Frontiers in Service Conference, multiple award recipients were announced. We want to congratulate once again all the award recipients. It was a real pleasure hosting the awards dinner and celebrating the various service awards received:

The Journal of Service Research

Best JSR paper award:

Jenny van Doorn, Martin Mende, Stephanie Noble, John Hulland, Amy Ostrom, Dhruv Grewal, and Andrew Peterson (2017), “Domo Arigato Mr. Roboto: Emergence of Automated Social Presence in Organizational Frontlines and Customers’ Service Experiences” 20 (1), 43-58

JSR Best reviewer award:
Yany Grégoire

Journal of Services Marketing

Best Paper Award:

Linda D Hollebeek, Biljana Juric, and Wenyan Tang “Virtual brand community engagement practices: a refined typology & model”, Journal of Services Marketing, Vol 31 (3)

Highly commended paper:

Timothy Lee Keiningham, Joan Ball, Sabine Benoit, Helen L. Bruce, Alexander Buoye, Julija Dzenkovska, Linda Nasr, Yi-Chun Ou, and Mohamed Zaki, “The interplay of customer experience and commitment”, Journal of Services Marketing, Vol 31 (2), 148-160

Journal of Service Theory and Practice 

Highly commended paper: Nadine L. Ludwig, Donald C. Barnes & Matthias Gouthier (2017), Observing delightful experiences of other customers: The double-edged sword of jealousy and joy.