International Research Symposium on Service Excellence in Management (QUIS)

Porto, Portugal

12-15 Jun 2017; Deadline 15 Nov

Since 1988, the International Research Symposium on Service Excellence in Management (QUIS) brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service dominant logic, service leadership, service quality, customer relationship management, technology and innovations in services.

In 2017, QUIS will head towards the edge of Europe and its Atlantic front, to the beautiful city of Porto, Portugal, for its 15th edition. Known mainly for its trade in Port wine, which travels along the east-west trending Douro river that starts in Spain, Porto has for its long history been known as a cosmopolitan trading center that blends perfectly its modern and historic aspects.

QUIS15 will be hosted by the School of Engineering of University of Porto (FEUP) on June 12-15, 2017. FEUP has started a pioneering Master Program in Service Engineering and Management, in 2007, and is currently the coordinator of the Marie Curie Innovative Training Program in Service Design for Innovation (SDIN). FEUP has also recently launched a Product and Service Development Lab.

Please join us for an exciting QUIS15 in a wonderful setting!

Abstract submission – November 15th, 2016

Full information available here