SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

LTAS 2022 in Hasselt

Let’s Talk About ServiceService agility: Moving the discipline forwardHasselt University, Belgium 7-9 December 2022 Deadline: 10 September 2022 In 2022, the LTAS workshop will be hosted by Hasselt University. The...

Service Articles in Non-Service-Specific Journals: Feb – May 22

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

QUIS18 in Hanoi, Vietnam

The world’s best conference on service management is coming to the most exciting location in South East Asia! The 18th International Research Symposium on Service Excellence in Management (QUIS18) will...

CfP JSTP: The Bright & Dark Sides of Smart Service

Special Issue in Journal of Service Theory and Practice The Bright & Dark Sides of Smart Service (Technologies) Guest editors: Bilstein, N, Henkel, A & Heinonen, K Deadline: 1 December...

My academic role model: Yves Van Vaerenbergh

Guest article by Yves Van Vaerenbergh. When I was asked to write about my role models, I was flattered. That feeling of flattery quickly changed into feelings of uncertainty. There...

Climbing a New Mountain: Seeking to Serve Humanity

Guest article by Ray Fisk. In 1980, I began my career as a marketing scholar obsessed with improving the fairness of services. Now, 42 years later, I am starting a...

Reflections on solutions development from a relational standpoint

Guest article by Laura Colm, finalist of the 2022 SERVSIG Best Dissertation Award. Due to increased competition and commoditization threats, a growing number of manufacturing firms is turning to solution-offerings, with the...

Get to know the Poznan School of Services

Guest article by Marek Gnusowski for our Service Centers series. More than 25 years The services research team in Poznan (Poland) officially began its work in 1996, when the Department...

CfP JBR: Service Robots in the Frontline

Special Issue of Journal of Business Research Unanticipated and Unintended Consequences of Service Robots in the Frontline Guest Editors: Heirati N, Pitardi V, Jayawardhena C, Kunz W, Stefanie Paluch S...

Call for JSTP Social Media Editor

Job purpose The Social Media Editor (SME) will be a member of the JSTP Editorial Team, with a two-year renewable appointment subject to favourable job performance. In general, the SME will...

Reflections on Conducting Frontline Services Research

Guest article by Riley Krotz, finalist of the 2022 SERVSIG Best Dissertation Award. The traditional service environment is swiftly changing, and this fundamental shift in landscape provides marketers with both great challenges...

When Digitalisation Destroys the Value Proposition

Guest article by Tor W. Andreassen. Everything that can be digitized will be digitized – they say. But should everything that can be digitized, be digitized? What can we learn...