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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
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We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
30th Frontiers in Service conferenceBabson College, Boston, MA (sponsored by SERVSIG and INFORMS)23-26 June 2022 Abstract submission deadline:12 December 2021 Conference Co-Chairs: Dhruv Grewal, Anne Roggeveen, Werner Kunz, Elisa Schweiger From June 23 -26,...
Join us in congratulating the winners for the JSR best paper published in 2020, and the best reviewer and outstanding associate editor of the year, as well as the awards’...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Webinar (Zoom) “The CTF story” Thursday 26 August, 13.00-14.00 CTF, Service Research Center, is celebrating 35 years at Karlstad University with a seminar series on service research. First out is CTF’s...
Call for Papers for a Special Issue of the Journal of Service Research. Sustainable Service Guest Editors: Aksoy L., Keiningham T. & Edward Malthouse E. Deadline: 1 March 2022 The Journal...
In our new interview series “Legends of Service” we talk with the people who founded our research field about their perspective of the past and future of service research. We...
I was made aware of Shugan’s Top20 Marketing Meta Journal this week, which ranks every month the most cited articles in marketing over the last four years. On a closer...
Five good reasons to attend the 2022 La Londe Service conference. La Londe 2022 will take place from 7 to 10 June 2022. If you are thinking about whether you...
The 4th Global Conference on Creating Value, 2021 will be an e-version of previous conferences. The focus is on: Businesses for creating value Academics to research on better ways to...
For our “Going abroad” series, Hugo Guyader interviewed Fares Khalil, who moved from Lebanon to Canada, and to Finland. This is the first part of the interview with him. Fares G....
Guest article by Larissa Becker, finalist of the 2021 SERVSIG Best Dissertation Award. Yes, you read it right. I’m talking about the consumer journey, not the customer journey. What is that? Is there a difference?...