SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Key Lessons learned by Gaby Odekerken-Schröder

The editors of the Journal of Services Marketing are proud to announce the 2022 winner of the Steve Baron Award for Outstanding Contribution to the Service Research Community: Professor Gaby...

My academic role model: Javier Reynoso

Guest article by Javier Reynoso for our My Academic Role Model series. It was not in my plans to become a full-time academic; rather, I was aiming at a career...

QUIS18 Webinar: Digital Corporate Responsibility

Dear Service Colleagues,  QUIS18 Organizing Committee is delighted to invite you to attend an exciting webinar featuring Professor Jochen Wirtz and Professor Werner H. Kunz, who will bring their research on...

Professor of Services Marketing & Customer Experience Management at emlyon

Marketing Department at emlyon business school Full-time position in Services Marketing and Customer Experience Management (Associate / Full professor level) To participate to the development of its programs, emlyon business...

SERVSIG Special Session at Summer AMA 2023 in San Francisco

SERVSIG Special Session AMA Summer Educators’ Conference 4-6 August 2023 San Francisco, CA​​ Abstract deadline: 6 January 2023 AMA SERVSIG regularly organizes special sessions at the AMA Summer and Winter conferences. For the 2023...

CfP JPIM: AI-based Stakeholder Engagement

Call for Paper for a Special Issue of the Journal of Product Innovation Management. Artificial Intelligence, Stakeholder Engagement, and Innovation Value Guest Editors: Wetzels M, Katsikeas C, Viglia G &...

CfP JSR: Human-Robot Interactions in Service

Call for Papers for a Special Issue of the Journal of Service Research. Human-Robot Interactions in Service Guest Editors: van Doorn J, Odekerken-Schröder G & Spohrer J Deadline: 1 October...

QUIS18 webinar: SERVICE INNOVATION

Dear Service Colleagues,  QUIS18 Organizing Committee is delighted to invite you to attend an exciting webinar featuring Professor Tor Andreassen, who will discuss his latest research on Service Innovation. We look forward...

Service Marketing Seminar with Gaby Odekerken-Schröder

Dear IRSSM folks, Many of you attended our first online meeting, and now we have the pleasure of inviting you for a second one (also free of charge): On November...

Get to know the Center for Actionable Research of the Open University

Guest article by Alexander P. Henkel for our Service Centers series. At the Pulse of Innovation The Center for Actionable Research of the Open University (CAROU) is the research valorization arm of the Open...

Good Customer Service is Worth Much More Than You Think

Guest article by G. Huang and K. Sudhir, winners of the SERVSIG Best Service Article Award. We are honored to receive the SERVSIG’s 2022 Best Service Paper Award for our 2021...

SERVSIG welcomes Andrew Gallan as new Mentor

Guest article by Andrew Gallan. Recently, I was asked by Sertan and Kristina to join the SERVSIG board as Mentoring Officer. I was grateful and honored to be asked, and...