SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

CfP JSM: Absorb, Adapt and Transform

Call for Papers for a Special Issue of the Journal of Services Marketing. “Absorb, Adapt and Transform: Developing Resilience Capabilities in Service Organisations” Co-Guest editors J Davey, J Krisjanous, &...

Webinar: “How to reverse-engineer a journal article”

How to reverse-engineer a journal article 18 October 2022 – 9.00am – 10.00am (AEST) Centre for Behavioural Economics, Society and Technology, Queensland University of Technology Zoom Password: 033596 | Meeting...

Two positions at Northwestern’s Medill School

Medill School of Journalism, Media, Integrated Marketing Communications (Northwestern University) Two tenured/tenure-track positions in Integrated Marketing Communications Application deadline: 5 October 2022 The Integrated Marketing Communications (IMC) program at Northwestern’s...

Frontiers in Service 2023

31st Frontiers in Service Conference“From Romans to Robots: Service Research in E-motion” 15-18 June 2023 Maastricht University, NL Deadline (450-w abstracts): 25 November 2022 It is our pleasure to invite the service...

CfP JoSM: Re-imagining Service for a World Never Imagined

Call for Paper for a Special Issue of the Journal of Service Management, tied to QUIS18. Re-imagining Service for a World Never Imagined Guest Editors: L. Bove, S. Choi, & C....

Negative exchange spirals at the organizational frontline and how to break them

Guest article by Dorottya Varga, finalist of the 2022 SERVSIG Best Dissertation Award. The increasingly diverse and complex interactions through various offline and online channels require organizations to carefully manage the key actors at...

SERVSIG welcomes Kristina Heinonen as the incoming co-chair

Guest article by Kristina Heinonen. It is my absolute honor and privilege to take over from Linda Alkire and join Sertan Kabadayi as the new co-chair of SERVSIG for the...

LTAS—breeding ground for international collaboration among young service scholars

Guest article by Marah Blaurock and Alexander Henkel. (More about the Let’s Talk about Service LTAS 2022 event here). 1. Can you tell us a bit about how your team of...

Robotic Role Theory

Guest article by Alexander Henkel. (Alexander Henkel co-organize Let’s Talk about Service LTAS 2022 event. Read more here). Social robots are increasingly deployed to interact with consumers in the marketplace,...

CfP JSR: Smart Service Failure-Recovery

Special Issue in Journal of Service Research. Smart Service Failure-Recovery Guest Editors: Grégoire Y, Van Vaerenbergh Y, Orsingher C, & Gelbrich K. Deadline: 1 June 2023 The field of service...

29th RARCS in Lyon, France

29th Recent Advances in Retailing and Consumer Science Conference 24-27 July 2023 Marriott hotel, Lyon, France Deadline: 1 October 2022 It is our pleasure to send you the call for papers...

CCIS-CE 2022

Co-creation in Service and Customer Engagement Symposium 2022 Southern Highlands, New South Wales, Australia 27-29 November 2022 EOI Deadline: 31 August 2022 Celebrating our Tenth Anniversary CCIS-CE 2022 Main Theme:...