SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

CfP JCM: Consumer Privacy in the Technological Era

Special issue of the Journal of Consumer Marketing. Consumer Privacy in the Technological Era Special Issue Editors: Jebarajakirthy C., Weaven S., Arli D., & Maseeh H.I. Submission Deadline: 15 March 2021. The...

Reviewing for the Open-Access textbook on “Hospitality and Tourism Information Technology”

University of South Florida M3 Center is in the process of preparing an open-access (100% free to students, faculty and public) textbook. The textbook is titled: Hospitality and Tourism Information...

CfP JRCS: ‘Robots and AI in Retailing and Consumer Services’

Special Issue in the Journal of Retailing and Consumer Services 28th RARCS Conference Special Session ‘Robots and AI in Retailing and Consumer Services’ Editors: S. Rasouli & H. Timmermans Deadline...

CfP JRCS: The Future of CX in Retailing

Special Issue in Journal of Retailing and Consumer Services. The Future of Customer Experience in Retailing Guest Editors: Klaus, P. & Kuppelwieser, V. Deadline: 31 March 2021 Retailing as we...

Articles in Service Journals – Sep 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals – Sep 2020

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Going abroad: Moving to Australia

For our series “Going abroad” series, Hugo Guyader interviewed Sven Tuzovic, who moved from Germany to the US, and later to Australia. This is the second part of the interview...

Do Customers Want to Keep It Real?

Guest article by Andreas Lechner, finalist of the SERVSIG Best PhD Dissertation Award. “People always got to see your smile. You always got to put on that fake […] no...

The Art of Gamification: Transforming Boring Activities into a Fun Journey

Guest article by Thomas Leclercq. A month ago, I decided to start a sports training program. My objective was losing weight before summer. Due to the COVID-19 situation, I opted...

Full Professor of Marketing & Service Management at University of Bayreuth

Faculty of Law, Business & Economics (University of Bayreuth, Germany) Full Professor of Marketing & Service Management Deadline: 15 October 2020 The Chair of Marketing & Service Management is integrated...

CFP JSR: AI Service and Emotion

Special issue of the Journal of Service Research. AI Service and Emotion Special Issue Editors: Bagozzi R., Brady M.K., Huang M.N. Submission Deadline: 15 April 2021. JSR, the leading service...

JoSM special section: “COVID-19 and Service”

Guest article from Volker Kuppelwieser and Jörg Finsterwalder. The First ever Special Section on The Coronavirus Crisis and Beyond: Implications for Service Research and Practice is available online now in the Journal of...