SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Eureka ! – The Origin Story of Perceived Firm Innovativeness

A guest article by Werner H. Kunz, University of Massachusetts Boston This is the first article in a new SERVSIG series we are starting. Every researcher can recall a moment...

Innovation for a Digital and Aging Society Workshop and the 4th Innovation Index Coalition (IIC) Meeting in Madrid.

Guest article by Lola C. Duque, Luis Santamaria and Tor Andreassen Our world is evolving at an unprecedented pace, and so are the challenges we face. One significant challenge lies at...

Virtual Workshop on Crafting Immersive Experiences

Join Us for a Virtual Workshop on Crafting Immersive Experiences: Bridging Fiction and Reality ???? a Special Issue of Journal of Service Theory and Practice (ABDC A ; Impact Factor:...

Getting to know: Jonas Holmqvist.

For our “Getting to know” series, Hugo Guyader interviewed Jonas Holmqvist. Jonas is Associate Professor of Marketing at Kedge Business School in Bordeaux, France. He obtained his PhD in Business Administration...

Service Articles in Non-Service-Specific Journals: Apr 24

Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...

Daniel Kahneman 1934 – 2024

Guest article by Tor W. Andreassen. Daniel Kahneman has stepped out of time, but his thinking will prevail. Daniel Kahneman (1934-2024) leaves an invaluable legacy in the fields of psychology...

Articles in Service Journals – April 2024

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Inaugural WeServe event at 13th SERVSIG conference.

JOIN ‘WeServe’ [Work and Employees in Service] group during SERVSIG in Bordeaux! Rapid technological advances such as digitalization, automation, service robots, and artificial intelligence (AI) are radically transforming the way organizations interact...

Webinar: “Robotics Research” (with S. Noble, and JSR SI Guest-Editors)

16 May 2024 (3 pm CET) Join us in within 3 weeks for our upcoming online seminar, where we’re offering you 3 good reasons to attend:1. Keynote Talk by Stephanie...

Spatial (Service) Marketing: Creating Value with 3D Virtual Interactive Spaces

Guest article by Thorsten Hennig-Thurau, Sebastian Hohenberg & Ronny Behrens. Three-dimensional virtual and interactive spaces (3VIS) are the backbone of several streams of value creation these days. Those streams include...

CfP IR: AI for a Better Future

Call for paper for a Special Issue of Internet Research. AI for a Better Future Guest editors: Abboud L, Ameen N, Pitardi V and Shin H. Deadline: 1 December 2024...

SERVSIG Doctoral Consortium 2024 (+ Liam Flynn Travel Scholarship)

The AMA SERVSIG is pleased to announce the 30th Annual SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, hosted by Florida State University at the Omni Resort on the enchanted...