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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Guest article by Werner H. Kunz, Khanh Bao Quang Le, Hina Khan, and Fangfang Li. AI advertising expenditure hit about $370 billion in 2022 and is expected to rise to...
Nolan School of Hotel Administration, Cornell SC Johnson College of Business, Cornell University Tenured (Associate or Full Professor) position in Services Marketing Application deadline: 15 July 2026 The Cornell SC Johnson College of Business invites applicants for the Michael D....
The new Journal Citation Report (JCR) metrics (based on data from 2025) were released by Clarivate in June 2026. The JCR indicates the new Impact Factors (IF) for service journals...
20th International Research Symposium on Service Excellence in Management (QUIS20) “Service and experiences for Human-Centric, Sustainable Futures in an AI-enabled Digital age: Imagining Research, Education and Practice” 30 June – 3...
Hello everyone, I am sure that you are enjoying your summer or winter break – depending on which hemisphere you are in. I thought of sharing what “Service” has taught...
Join a world-class research team to investigate one of the most pressing challenges in modern organizations: why some GenAI initiatives fail and what factors help to make them succeed. We...
Let’s Talk About Service 13 Engineering the future of service: Innovation, Impact & Integrity Eindhoven University of Technology (TU/e), Eindhoven, The Netherlands 9-11 December 2026 Deadline: 1 September 2026 The...
Are you struggling with how to use AI in your teaching? Or maybe you’re already testing new methods and want to share what works? Come share your experience with our...
I am proud to announce that, through the generosity of SERVSIG 2026 Conference Chairs, Cristiana Raquel Costa Lages & Cláudia Maria Neves Simões, the SERVSIG Mentoring Program will host a lunch...
On April 22, 2026, our SERVSIG Community lost an early service research scholar who helped build SERVSIG. Steve was a postdoctoral student at Oklahoma State University when Ray and Steve...
ServCollab has collaborated with the United Nations Principles for Responsible Management Education (PRME) to create the PRME Working Group on Service Systems for Humanity. We seek to bring together scholars, educators, and practitioners...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...