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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
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We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Guest article from Ming-Hui Huang, Christopher Lovelock Career Contributions to the Service Disciple Award Recipient 2026. Receiving the 2026 Christopher Lovelock Career Contributions Award was very special to me. I am grateful...
CTF – Service Research Center, Karlstad University • ERASMUS+ Blended Intensive Programme (BIP) 1 October – 27 December 2026 (online) 19 – 23 October 2026 (CTF) Transforming services for a sustainable...
Centre for Relationship Marketing and Service Management, Department of Marketing, Hanken School of Economics, Helsinki (Finland) 9-12 March 2027 Application Deadline: 16 October 2026 Course aim and content Students gain...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...
This conference brings together researchers, business leaders, entrepreneurs, policymakers, and practitioners to explore one central question: How can we create, measure, and share value in ways that truly serve people, organizations,...
Guest article by Kristina Heinonen. Innovation Index Coalition Meeting at Hanken School of Economics, Helsinki, Finland, in June 2026 As part of the 2026 Frontiers in Service conference in Helsinki,...
Guest article by Cláudia Simões and Cristiana Lages (conference co-chairs). We had the pleasure of hosting the 14th edition of SERVSIG 2026 at the University of Minho in Braga. The...
Call for Papers for a Special Issue of the Service Industries Journal. Ethical implications of artificial intelligence (AI) and automation in service industries: Addressing algorithmic bias, opacity and unclear accountability...
More than 270 scholars, doctoral students, journal editors, practitioners and business leaders gathered in Helsinki for the 2026 Frontiers in Service Conference, hosted by Hanken School of Economics on June...
Guest article by Maarten Volkers, finalist of the 2026 SERVSIG Best Dissertation Award. Research on negative service encounters commonly assumes that customers remain voluntary participants and can leave when an experience becomes unsatisfactory....
As I conclude my four-year term as SERVSIG co-chair and welcome Sven Tuzovic into the role, I have been reflecting on what makes this community so special and what gives...