SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

CfP JSM: Services and Public Policy

Call for Papers for a Special Issue of the Journal of Services Marketing. “Marketing and Consumer Research at the Intersection of Services and Public Policy” Co-Guest editors: Azzari CN, Bennett...

Important but avoided: How can service research boost customer engagement in utilitarian services?

Guest article by Jenna Barrett, finalist of the 2025 SERVSIG Best Dissertation Award. When I present my research, I often open with a very simple question. Imagine it is Sunday evening, you’ve...

Company Innovativeness in the AI Era

By Werner Kunz, University of Massachusetts Boston The article is based on a talk at the 3rd Spanish Innovation Index Conference and an upcoming publication in the JOSM (see reference list)....

ServCollab Special Sessions at the QUIS Conference

If you are attending the QUIS Conference in Rome, Italy, during June 3-6, 2025, please consider attending two ServCollab special sessions:  First Session Seeking Collaborative Wisdom with the Serving Humanity...

CfP JOSM “Firm Innovativeness from the Customer’s Point of View”

Call for papers for a Special Issue of the Journal of Service Management (JOSM) Firm Innovativeness from the Customer’s Point of View Guest-Editors: Werner H. Kunz, Tor W. Andreassen, Kristina...

LTAS 2025 in Ghent

Let’s Talk About Service 12 “Foundations for Future-Proof Service Research” Center for Service Intelligence, Ghent University, Belgium 3-5 December 2025 Application deadline: 30 September 2025 The aim of LTAS is...

ICServ 2025

International Conference of Serviceology 2025 “Green Economy and Service Innovation – Shaping the Future of Business and Society” 1-3 December 2025 Stockholm School of Economics Deadline: 1 June 2025 The...

CfP SIJ: Transforming Food Systems

Call for Paper for a Special Issue for the Service Industries Journal. Transforming Food Systems in Service Industries: Innovations, Sustainability, and Technology for Healthier and Resilient Futures Guest-editors: Teheri B,...

CfP JSM: Phygital Service Research

Call for Papers for a Special Issue of the Journal of Services Marketing. “Phygital Service Research for Positive Marketplace Experiences: Integrating Physical and Digital Realms with Human-Centric Approaches” Co-Guest editor:...

CfP JBR “Enhancing Consumer Wellbeing with Immersive Technologies”

Call for papers for a Special Issue of Journal of Business Research (JBR). Enhancing Consumer Wellbeing with Immersive Technologies Guest Editors: Flavián C, Taichon P & Orús C Deadline: 1 May...

Cfp IJBM: Incivility in the Contemporary Service Banking Context

Call for Papers for a Special Issue of the International Journal of Bank Marketing “Incivility in the Contemporary Service Banking Context” Co-Guest editors: Chaouali W & Souiden N Deadline: 29...

Toward a Transformative Service Economy: Integrating The Economy of Francesco and Transformative Service Research

Can the economy be regenerative, inclusive, and oriented toward social justice and human well-being? This question underpins two visionary frameworks—The Economy of Francesco and Transformative Service Research (TSR)—that, despite originating in distinct domains,...