SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Articles in Service Journals – April 2024

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Inaugural WeServe event at 13th SERVSIG conference.

JOIN ‘WeServe’ [Work and Employees in Service] group during SERVSIG in Bordeaux! Rapid technological advances such as digitalization, automation, service robots, and artificial intelligence (AI) are radically transforming the way organizations interact...

Webinar: “Robotics Research” (with S. Noble, and JSR SI Guest-Editors)

16 May 2024 (3 pm CET) Join us in within 3 weeks for our upcoming online seminar, where we’re offering you 3 good reasons to attend:1. Keynote Talk by Stephanie...

Spatial (Service) Marketing: Creating Value with 3D Virtual Interactive Spaces

Guest article by Thorsten Hennig-Thurau, Sebastian Hohenberg & Ronny Behrens. Three-dimensional virtual and interactive spaces (3VIS) are the backbone of several streams of value creation these days. Those streams include...

CfP IR: AI for a Better Future

Call for paper for a Special Issue of Internet Research. AI for a Better Future Guest editors: Abboud L, Ameen N, Pitardi V and Shin H. Deadline: 1 December 2024...

SERVSIG Doctoral Consortium 2024 (+ Liam Flynn Travel Scholarship)

The AMA SERVSIG is pleased to announce the 30th Annual SERVSIG Doctoral Consortium, preceding the Frontiers in Service Conference, hosted by Florida State University at the Omni Resort on the enchanted...

ServCollab webinar: “Sustainable Development Goals”

ServCollab, in collaboration with the Journal of Services Marketing (JSM), is excited to invite you to a unique series of free webinars. This initiative stems from our recent special issue,...

Challenges and opportunities of immersive technologies and the metaverse in service delivery

Guest article by Carlos Flavián, Sergio Barta, Sergio Ibáñez-Sánchez and Carlos Orús. The growing use of immersive technologies (i.e., augmented reality, augmented virtuality, virtual reality, and pure mixed reality) and...

Synthetic customer experiences: Get real about false’ experiences in the Metaverse

Guest article by Dominik Mahr, Tim Hilken and Jonas Heller. A glimpse into the Future Emma wakes up in her cozy apartment, greeted by the gentle hum of her virtual...

Service Articles in Non-Service-Specific Journals: Feb-Mar 24

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

Articles in Service Journals – March 2024

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

CfP JCM: Sharing & Collaborative Consumption

Call for paper for a Special Issue in Journal of Consumer Marketing. Sharing Services Systems and Collaborative Consumption in a Rapidly Changing Environment. Guest editors: Guyader H, Albinsson PA, &...