SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Webinar: “The Next Generation of Organizational Frontlines Research” (with M. Brady)

28 October 2024 (1 pm CET) It is our pleasure to announce the next online seminar, by Mike Brady (Professor, Rockwood School of Marketing, Florida State University) with a Keynote Talk on...

IRSSM Workshop on Experimental Design & Data Analysis (online)

The International Research Symposium in Service Management (IRSSM) is delighted to invite you to a two-day online workshop on Experimental Design: Analysis and Application. This workshop provides an excellent opportunity for faculty members,...

Fighting Loneliness with Service Innovation

By Tor W Andreassen. The global epidemic of loneliness requires innovative solutions beyond traditional approaches. This essay explores the vital role of social entrepreneurs in addressing this issue, particularly through...

PhD position: service innovation & customer experience (Linköping University, Sweden)

The Marketing Group, Division of Business Administration, Department of Management & Engineering, Linköping University, Sweden PhD Position Application deadline: 28 October 2024 Are you interested in how consumers perceive and evaluate...

CCIS-CE 2024

Co-creation in Service and Customer Engagement Symposium 2024 28-30th November 2024 Iron Creek Bay, Sorell, Tasmania, Australia  EOI Deadline: 30th September 2024 Registration Deadline: 3rd October 2024  Co-chairs– Dr. Gauri Laud,...

CFP JIM: Intelligent Automation and Artificial Intelligence in Marketing

Call for Papers for a Special Issue of the Journal of International Marketing “Intelligent Automation and Artificial Intelligence in Marketing” Guest Co-Editors: Bonfrer A, Laszlo Sajtos L, Wirtz J &...

CFP JMM: Customer Experiences

Call for Papers for a Special Issue of Journal of Marketing Management. “Designing for Customer Experiences that Matter” Guest co-editors: Dampérat M, Jeannot F & Jongmans E. Deadline: 7 April...

CFP JSM: Making Service Work Decent Work

Call for Papers for a Special Issue of the Journal of Services Marketing. “Making Service Work Decent Work: Marketing Perspectives to Uplift Human Well-Being and Service Excellence” Co-Guest editors: Colurcio...

CFP JSM: Services in a Rapidly Changing World

Call for Papers for a Special Issue of the Journal of Services Marketing. “Services in a Rapidly Changing World” Co-Guest editors: Holmqvist J, Kabadayi S & Winfrey D Deadline: 17...

CfP JSTP: Sustainable Services

Call for paper for a Special Issue of the Journal of Service Theory and Practice. Moving Towards Sustainable Services in the Age of Digital Transformation Guest editors: Laud G, Ro...

It’s time for a critical edge to service research

Guest article by Ross Gordon, Josina Vink, Kaisa Koskela-Huotari, Gauri Laud, & Nadia Zainuddin. In a critical state Service research has undergone significant shifts in its underlying research paradigm over...

Eureka! – The Birth of a Research Idea

Guest article by Andrew S. Gallan. Thank you to Werner for starting this blog series on sharing stories of how research projects originated. This is an important issue for us...