SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Service Journals’ 2023 Impact Factors

The new Journal Citation Report (JCR) metrics (based on data from 2023) were released by Clarivate on 20 June 2024. The JCR indicates the new Impact Factors (IF) for service...

Articles in Service Journals – May-Jun 2024

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals: May-Jun 24

Today, we identify service articles published in Marketing, Management, Operations, Productions, Information Systems, and Practitioner-Oriented Journals in the last months. For more information about the alert system methodology, go here For all previous...

CfP ER: Managing the Twin Transformation

Call for paper for a Special Issue of Employee Relations: The International Journal Managing the Twin Transformation: Driving Sustainability and Digitalisation in Organisations Guest editors: Ruiner C, Büttgen M, Weber E, Otto S, &...

CfP JSTP: Crafting Immersive Service Experiences

Call for paper for a Special Issue of the Journal of Service Theory and Practice Crafting Immersive Service Experiences: Bridging Fiction and Reality Guest editors: Suresh Malodia, Werner Kunz, Yupal...

2023 Grönroos Service Research Award Recipient

The Centre for Relationship Marketing and Service Management (CERS, Hanken School of Economics, Finland) presented the Grönroos Service Research Award 2023 at the 13th SERVSIG conference in Bordeaux. Professor Jochen...

2024 Steve Baron Award winner: Bart Larivière

The editors of the Journal of Services Marketing are proud to announce the 2024 winner of the Steve Baron Award for Outstanding Contribution to the Service Research Community: Professor Bart Larivière (Center for Service...

JoSM 2023 Robert Johnston Award

The Robert Johnston Award recognizes researchers in the service discipline. Journal of Service Management was delighted to announce this year’s award winners (papers published in 2023) at the 2024 SERVSIG Conference in...

2024 SERVSIG Best Dissertation Award

This year’s SERVSIG Best Dissertation Award winner (and finalists) were announced and congratulated at the SERVSIG 2024 conference in Bordeaux. Join us again in complimenting them! The SERVSIG Board is...

Impressions from SERVSIG 2024

Guest article by Jonas Holmqvist. In June 2024, we had the pleasure of hosting the 13th AMA SERVSIG Conference at Kedge Business School in Bordeaux. This edition was the largest conference so far...

AI Service Agents: Transforming the Future of Service

Guest article by Do The Khoa, winner of the 2024 SERVSIG Best Dissertation Award. The emergence of artificial intelligence (AI)-enabled agents marks a revolutionary step in the service sector. The growing popularity...

Considerations for CSR-Performance Research

Guest article by Tohid Ghanbarpour. Tohid Ghanbarpour is finalist of the 2024 SERVSIG Best Dissertation Award. Since the 1990s, research on the influence of corporate social responsibility (CSR) on financial performance (FP)...