SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Kristina Heinonen is the new SERVSIG Mentoring Officer.

SERVSIG is proud to announce Kristina Heinonen as the new Mentoring Officer of the SERVSIG board. Kristina is Professor of Service and Relationship Marketing and Director of the Centre for Relationship...

How to collaborate with businesses in your research and make it more managerially relevant

Sabine Benoit, Sonja Klose, Jochen Wirtz, Tor Andreassen, and Tim Keiningham created a video based on their JoSM article “Bridging the Data Divide“. (Highly Commended Paper from the 2019 Robert Johnston...

Online course: “How to write great papers in less time”

Christina Sichtmann offers the following 6-weeks online course focused on the process of writing rather than the product (i.e. the research). “This workshop is not a “How-to-publish”-workshop but focuses on...

Special session in the Service track at Winter AMA 2021

This year, the AMA Winter Academic Conference will be held virtually, 17-19 February 2021. There are several presentations scheduled for the “Services, Retailing and Entertainment” track, and a special session...

CfP JIM: Customer Engagement in International Markets

Special Issue in Journal of International Marketing Customer Engagement in International Markets Guest Editors: Roy S., Hammedi W., Hewett K. & Hollebeek L. Deadline for submissions: 30 July 2021 Call...

CfP AMSR: The Past and Future of Marketing Theory and Practice

CfP AMSR: The Past and Future of Marketing Theory and Practice

Special Issue of AMS Review. The Past and Future of Marketing Theory and Practice: A Tribute to the 50th Anniversary of the Academy of Marketing Science Special Issue Guest-Editors: Vargo...

PhD position: Service Management and Marketing, Hanken (Finland)

The Centre for Relationship Marketing and Service Management (CERS) at Hanken School of Economics in Helsinki, Finland maintains one of the largest doctoral training programs worldwide in service management and...

Frontiers 2021 online and Frontiers 2024 in Florida

Due to the ongoing pandemic, the Frontiers in Service Conference leadership team decided to conduct Frontiers 2021 virtually. We are delighted to announce that Temple University will host the virtual...

Service Innovation Research: The Gain is Worth the Pain

by Thomas Dotzel and Venkatesh Shankar, winner of the SERVSIG Best Paper Award 2019: We would like to start by thanking the members of the awards committee and SERVSIG for...

SERVSIG Social Event / Dec20

SERVSIG to invite you to their social event of the year. Join us via zoom. Zoom Meeting ID: 86934708624Password: 960020 Theme 1: “Services education 2020: Reflect – Share – Learn”...

CHIMSPAS 2021 in Bielefeld, Germany

International Conference on CHALLENGES IN MANAGING SMART PRODUCTS AND SERVICES (CHIMSPAS) 26-27 August 2021 (on-site or virtually) Institute of Technological Innovation, Market Development and Entrepreneurship (iTIME), Bielefeld University, Germany Submission...

Harrison Pugh is the new SERVSIG Treasurer.

SERVSIG is proud to announce Harrison Pugh as the new Treasurer of the SERVSIG board. Harrison is Assistant Professor of Marketing at the University of North Carolina, Greensboro. We invited Harrison to...