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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Call for Paper for a Special Issue of the Journal of Service Management. Corporate Digital Responsibility: Understanding and Mitigating the Challenges of AI, Algorithms and Intelligent Automation Guest Editors: Wirtz...
CALL FOR PAPERSfor the AMA SERVSIG Special Session at the 2024 AMA Winter Academic Conference, February 23-25, 2024, in St. Pete Beach, FL AMA SERVSIG regularly organizes special sessions at...
Guest article by Arne De Keyser for our My Academic Role Model series. According to the Cambridge Dictionary, a role model is a person who someone admires and whose behavior they try to...
Guest article by Ray Fisk.Contributors: John Bateson, Leonard Berry, Mary Jo Bitner, David Bowen, Stephen Brown, Bo Edvardsson, Christian Grönroos, Parsu Parasuraman, and Ben Schneider. On behalf of Evert Gummesson’s...
Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...
Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...
Guest article by Janina Garbas, finalist of the 2023 SERVSIG Best Dissertation Award. “The concept of product is undergoing a rapid transformation in the digital age.” (Kannan & Li, 2017, p. 31)....
Dear Service Scholars,As you may know, the first multidisciplinary QUIS conference started in 1988 at Karlstad University (Sweden). Since that time, 16 additional QUIS conferences have been organized at several...
Call for Paper for a Special Issue of the Journal of Service Management. Rise of Voice Conversation Capabilities in Smart Service Systems Guest Editors: C Schultz, B Henkens, D Mahr...
Special Issue in Journal of Service Theory and Practice Using Meta-Analysis to Advance the Understanding of Service Theory and Practices Guest editors: Babin BJ & Zhuang W Deadline: 30 Avril...
Dear all, Many of you attended previous online seminars, and now we have the pleasure to invite you to the next one. On May 9th, 2023, 3pm CET, you are all...
The Journal of Service Management Research is an interdisciplinary journal that provides critical accounts of the latest developments in key areas of service research. We explicitly pursue an interdisciplinary research...