SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

Service Articles in Non-Service-Specific Journals: Feb-Mar 24

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in the last months. For more information about the alert system methodology go here For all previous alerts go here...

Articles in Service Journals – March 2024

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

CfP JCM: Sharing & Collaborative Consumption

Call for paper for a Special Issue in Journal of Consumer Marketing. Sharing Services Systems and Collaborative Consumption in a Rapidly Changing Environment. Guest editors: Guyader H, Albinsson PA, &...

NRWC 2024

Nordic Retail and Wholesale Conference (NRWC) 2024 5-7 November 2024 Centre for Retail Research, Lund University (Sweden) Deadline: 13 May 2024 The 9th NRWC conference will be hosted by the Centre...

Frontiers in Service Conference: Early Bird Registration Ends this month!

The 2024 Frontiers in Service Conference is being hosted by Florida State University and will take place June 27-30, 2024, at the beautiful Omni Resort in Amelia Island, Florida. Early...

HICSS58: Minitrack on Digital Service Innovation & Design

58th Hawaii International Conference on System Sciences (HICSS) Minitrack on Digital Service Innovation & Design 7-10 January 2025 Hilton Waikoloa Village, Big Island (Hawai) Submission Deadline: 15 June 2024 There are substantial...

New Challenges of CDR in an AI Age

Guest article by Werner H. Kunz and Jochen Wirtz A lot has happened since the concept of corporate digital responsibility (CDR) was introduced to the scientific community (Lobschadt et al....

Interview with Matthew Alexander – SERVSIG Host 2022

SERVSIG seeks proposals to host the 14th SERVSIG conference in 2026. SERVSIG Co-Chairs Kristina Heinonen and Sertan Kabadayi interviewed professor Matthew Alexander, the conference chair of the 12th SERVSIG conference...

PhD Students Forum in Cambridge: “Shaping the Future of Service Management”

Service Management Forum: “Shaping the Future of Service Management”Cambridge Service Alliance, Institute for Manufacturing, University of Cambridge, UK23-24 September 2024 Deadline (one page): 15 May 2024 We would like to...

“With great power comes great responsibility”: Exploring the role of Corporate Digital Responsibility (CDR) for Artificial Intelligence Responsibility in Retail Service Automation (AIRRSA) 

Guest article by Daniele Scarpi and Eleonora Pantano. In recent years, the surge in automation, artificial intelligence (AI), and machine learning algorithms has largely impacted retail service and subsequent consumer...

Articles in Service Journals – Feb 2024

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Webinar: “Three perspectives on practice theory in organization and service research”

13 March 2024 It is our pleasure to announce the next online seminar, by Silvia Gherardi (University of Trento, Italy), Cristina Mele (University of Naples Federico II, Italy) & Per Skålén...