SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

 

Latest News

SERVSIG Special Session: Firm Innovativeness and Service Innovation

Madrid, February 14, 2026 by Werner Kunz The 2026 AMA Winter Academic Conference marked a historic milestone as the first-ever Winter AMA held outside the United States in Madrid, Spain....

5th Innovation Index Coalition Summit in Madrid

by Werner Kunz On February 12th, the 5th Innovation Index Coalition (IIC) Summit was held at Universidad Carlos III de Madrid, bringing together an international network of scholars and partners...

CfP JSTP: Immersive Technologies and Sensory Service Experiences

Call for papers for a Special Issue of the Journal of Service Theory and Practice. Immersive Technologies and Sensory Service Experiences: Redefining the Customer Journey and Value Creation in the...

CfP SIJ: Phygital Service Experiences

Call for Papers for a Special Issue of the Service Industries Journal. Phygital Service Experiences: Redefining Consumer Journeys in Hybrid Ecosystems Guest-editors: Ishaq MI, Raza A & Talpur, QA Deadline: 30...

Postdoc Sustainable Wine Tourism (Kedge BS Bordeaux)

Food, Wine and Hospitality Management Research Center, Kedge Business School (Bordeaux, France) POST-DOCTORAL POSITION IN SUSTAINABLE WINE TOURISM We are recruiting within the VITIREV program, in connection with the Food,...

IRSSM 14 in Türkiye

IRSSM 14 14-17 July 2026 Ankara University, TürkiyeDeadline: 24 May 2026 The International Research Symposium in Service Management (IRSSM) provides a global forum for scholars, researchers, and practitioners with a...

NEXSER: An EU-Funded Initiative Bridging Research Horizons Through Inclusive Service Research

Guest article by Florence Nizette and Wafa Hammedi – NaDI-CeRCLe Research Center, Unamur – Belgium. NEXSER Initiative  In an increasingly globalized academic environment, knowledge production remains deeply unequal. While many...

How Robots Are Rewiring Human Emotions

Guest article by Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, and  Werner Kunz. The authors are winner of the 2024 SERVSIG Best Service Article Award for “Metaperception benefits of service robots in uncomfortable...

SERVSIG Special Sessions at the Winter AMA in Madrid

If you attending the AMA Academic Winter Conference in Madrid, please consider attending the SERVSIG special session: Topic:Firm Innovativeness And Service Innovation Through The Customer Lens: Insights, Inspiration, And Collaboration...

Webinar: “Agentic AI: The Next Frontier of Service Research”

3 March 2026, 12:00pm (CET) It is our pleasure to announce the next online seminar, by Professor Jorchen Witz (National University of Singapore) with a Keynote Talk on “Agentic AI: The Next...

PhD position on AI and B2B service innovation at Linköping University

Centre for Business Model Innovation, Division of Industrial Management, Department of Management and Engineering, Linköping University, SwedenPhD position “From generic Al to domain-specific value creation” Application deadline: 16 April 2026...

Call for Possible Hosts for the 15th SERVSIG Conference in 2028

Since 1999, the SERVSIG International Research Conference has brought together the global service research community to exchange ideas, build collaborations, and experience memorable academic and cultural events. A core principle...