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We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.
Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section
We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.
Call for Papers for a Special Issue of International Marketing Review. “Beyond Goods: The Rise of Experiential Consumption in International/Global Markets“ Guest co-editors: Boukis A, Christodoulides G & Zarantonello L Deadline: 15...
Call for papers for a Special Issue of Journal of Business Research (JBR). “The Impact of Digitalization on Exporting“ Guest Editors: Brouthers KD, Thompson FM, He X & Nakos G Deadline:...
Call for papers for a Special Issue of International Journal of Marketing Research (IJMR). “New Product Development and Innovation: Introduction, Measurement, and Effects across Industries“ Guest Editors: Tanusondjaja A, Trinh G,...
Call for Papers for a Special Issue of Industrial Marketing Management. “Diversity, Equity, and Inclusion (DEI) in B2B markets” Guest co-editors: Deswsnap B, Micevski M, Childs D, Rouziou M &...
Special Issue in Industrial Marketing Management. Engaging Industrial Customers with AI-Enabled Service Recovery Guest Co-Editors: Lages C, Hollebeek L, Sands S & Boukis A Deadline: 1 March 2026 Industrial service...
Call for Paper for a Special Issue of the Journal of Service Management. Redefining Service Excellence: Embracing Responsible, Human-Centric Innovations in the Era of AI & Technology Guest Editors: Wu...
After many years of outstanding leadership, Professor Jay Kandampully will be stepping down as Editor-in-Chief of Journal of Service Management (JOSM). Jay’s contributions to JOSM have been nothing short of transformative—his vision, dedication, and...
The 2025 AMA Winter Academic Conference in Phoenix was a record-breaking event, bringing together 920 attendees, including 130+ virtual participants, for three days of engaging discussions and cutting-edge research. With...
Guest article by Matthew Alexander for our My Academic Role Model series. There is a wonderful BBC institution called Desert Island Discs, where individuals select eight songs they would take if they...
· How do our choices as researchers affect the results of our research projects?· What can we learn from the same data being analyzed by different researchers and meta-analyzing these outcomes?· Curious? This...
Guest article by Yupal Shukla. An Unmissable Global Platform for Service Marketing Scholars, The International Research Symposium in Service Management (IRSSM) has been at the forefront of service marketing and...
Guest article by Dhruv Grewal, Christopher Lovelock Career Contributions to the Service Disciple Award Recipient 2024. Once more, let me express my sincere appreciation to the AMA ServSig for this...