SERVSIG is a global & open community

We strive to be open to new people, new ideas, global contributions, interdisciplinary contributions, practitioner contributions, and to new ways of doing things. SERVSIG hosts its own international conference and co-sponsors various research events worldwide.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

Latest News

Can an Organization be a Cost-Leader and Quality Leader at the Same Time?

Guest article by Jochen Wirtz Actually yes, Cost-Effective Service Excellence is Doable! Service excellence and cost effectiveness are seen to be in conflict, yet there are organizations that achieve both.  What...

Christian Grönroos – I did it my way

The Journal of Historical Research in Marketing has published an article about the career of Christian Grönroos as student, teacher and scholar. The article contains personal reflections in an autobiographical approach and...

2018 Global Marketing Conference (GMC) in Tokyo

2018 Global Marketing Conference at Tokyo 19th– 22nd July, 2018 Submission Deadline: 15th January, 2018 Venue: Tokyo, Japan Homepage: http://gammaconference.org/2018/ CONFERENCE CO-CHAIRS Prof. Roland T. Rust, Professor, Department of Marketing,...

CfP JOSM & GMC: The New Frontiers in Digital Media Services

The New Frontiers in Digital Media Services Special Issue call for papers: Journal of Services Management in cooperation with the Global Marketing Conference 2018 in Tokyo Extended Abstract Deadline: January...

What We Don’t Know

guest article by Timothy Keiningham, Christopher Lovelock Award Recipient 2018 I was thrilled when SERVSIG asked me, as the most recent Christopher Lovelock Career Contributions to the Services Discipline recipient, to...

Firms’ investments in customer relationships reduce perceived innovativeness!

guest article by Tor W. Andreassen, Line Lervik-Olsen, and Seidali Kurtmollaiev from the CSI at NHH According to Harvard-professor Clayton Christensen, there are three types of innovations: Innovations that reduce costs and improve efficiency....

Video: What differentiates services from products?!

Have you ever asked yourself what differentiates services from products?! The following video by Sabine Benoit (née Moeller) answers this classical question in 3 minutes based on scientific research and can be nicely used...

1st Global Conference on Creating Value

1st Global Conference on Creating Value 23-24th May 2018 Leicester Castle Business School Deadline: Dec 31st, 2017 Confirmed Leading Thought-Developers and Speakers include: Prof Chris Baker – William Temple Professor...

Conference for Marketing in the Insurance Industry in St. Gallen

Third International Conference for Marketing in the Insurance Industry (ICMI) at the University of St. Gallen, Switzerland October 19th, 2017 Deadline: Sep 25th, 201 Though many academics have investigated marketing...

Articles in Service Journals – August 2017 – part 2

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Articles in Service Journals – August 2017 – part 1

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals – August 2017

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in February 2017. For more information about the alert system methodology go here For all previous alerts go here...