SERVSIG is a global & open community

We strive to be open to new people, new ideas, global contributions, interdisciplinary contributions, practitioner contributions, and to new ways of doing things. SERVSIG hosts its own international conference and co-sponsors various research events worldwide.

SERVSIG is mobile

All the news about service research in one place. Get instant notifications about your specific area of interest (e.g. CfP in service research). Install it on your device here.

SERVSIG is fun

We strive to be a fun organization by being both lighthearted and intellectually nourishing. Try it out and you will be not disappointed.

SERVSIG is teaching

Teaching and sharing knowledge matter for us and is part of our DNA. We provide resources online and offline to improve your teaching and learning. Check out our teaching section. Teaching section

SERVSIG is helpful feedback

We are proud of our community of service researchers, where we help each other and provide established-scholar’s feedback to the new generation.

Latest News

Hello from SERVSIG co-mentor

SERVSIG is proud to announce Stephanie Noble as Co-Mentoring Officer of the SERVSIG board and organizer of the next SERVSIG Doctoral Consortium 2018 in Austin. Stephanie Noble is Proffitt’s Professor of Marketing...

3½ Reasons Why Service Scholars Should Study Service Robots

Guest article by Martin Mende, recipient of the 2017 SERVSIG Emerging Scholar Award  It is a tremendous privilege for me share some brief thoughts on one of my growing areas of research...

Getting to Know Ruth Bolton

Interview was executed by Matt Weingarden, AMA Ruth Bolton is Professor of Marketing at the W.P. Carey School of Business, Arizona State University. She is a past Executive Director of the Marketing Science...

CFP: Extending Robert F. Lusch’s ‘Big Picture’ Thinking

Special issue call for papers from the Journal of Macromarketing “Extending Robert F. Lusch’s ‘Big Picture’ Thinking” FULL Paper Submissions:  January 15, 2019 Special issue editor: Charles Ingene, University of Oklahoma Robert...

43rd Annual Macromarketing Conference in Leipzig

The 43rd Annual Macromarketing Conference will take place in Leipzig – Germany from 10 to 13th July, 2018. We are pleased to confirm that we are chairing a track on ‘Challenges...

CFP JCV: Role of Technology and AI on Value Creation/Destruction

Special Issue of the Journal of Creating Value Role of Technology and AI on Value Creation/Destruction Deadline: May 2018 Guest Editors: Cristina Mele, Doug McDavid The Journal of Creating Value will run...

CFP JR: The Future of Retail Frontline Management

Special Section call for papers from Journal of Retailing The Future of Retail Frontline Deadline: April 1, 2018 Guest editor: Martin Mende and Stephanie Noble Management Manuscripts are being solicited for an...

CFP JSR: The Interface of Service and Sales

Special Issue of the Journal of Service Research The Interface of Service and Sales  Deadline: September 1, 2018 Guest editors:  Adam Rapp, Thomas L. Baker, Nathaniel Hartmann, Michael Ahearne The Journal of Service Research...

Articles in Service Journals – October 2017

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

10th Nordic Workshop on Relationship Dynamics – NoRD2018

10th Nordic Workshop on Relationship Dynamics – NoRD2018 September 19-21, 2018 The NoRD2018 organizers invite submissions to the 10th Nordic Workshop on Relationship Dynamics. NoRD workshops are open to all...

The Involvement of Service Design in Academia

Hello, We are thrilled to receive the responses and feedback from all you people. The Service Design Network is partnering with a team of Master students at the Savannah College...

IRSSM-9 in Ljubljana

Dear Colleagues, We are pleased to announce and invite you to the 9th International Research Symposium in Service Management (IRSSM), which will be hosted by Faculty of Economics, University of...