Statement

Pataphysics And Service Research

guest article by Danilo Brozović, Finalist of the SERVSIG Best Dissertation Award 2017 (granted by Maastricht U)  When the opportunity to contribute to the SERVSIG blog and the newsletter arose, I was...

Where it all began: the history of La Londe Services Conference

guest article by Pierre Eiglier, Professor Emeritus, IAE Aix Graduate School of Management  The French La Londe Conference in Service Management did not begin in the Côte d’Azur La Londe resort area...

Innovation And Creative Destruction In Retailing

Guest article by Tor Andreassen. This article is part of the CSI Annual Report 2016. The full report can be downloaded here. In Norway, several industries are earmarked for restructuring. Two...

Service Research: Innovate or Perish?

Guest article by Bo Edvardsson In an article in Journal of Service Research (2015) with the title: “Service Research Priorities in a Rapidly Changing Context” Ostrom et al. outline key research...

Moving ‘Service’ towards a Global Discipline

guest article by Jay Kandampully Solving problems is the fundamental essence of ‘service.’ If we are not solving problems, we are not in ‘service.’ It is a well-known fact that...

Service Organizations and their Communities

Guest article by Mahesh Subramony Imagine sipping a hot beverage in a coffee shop in your town or city. All around you are the sights and sounds of people interacting with...

Let’s use our service DNA to make a difference!

Guest article by Bart Larivière, Recipient of the 2016 SERVSIG Emerging Scholar Award Somewhere over the North Atlantic Ocean, flying from New York to Brussels – unlike other passengers – I cannot...

The End of US-Centrism in Marketing Academia

Guest article by: Roland T. Rust  After World War 2 the major countries of Europe and Asia were largely destroyed, and their economies took years to recover. This created a Golden...

Two Years In: Some Thoughts for Aspiring Scholars

guest article by Alexis Allen, one recipient of the SERVSIG best service paper award 2015 This past summer I finished the second full year of my academic career. Not the formal...

Meeting Sharon Price John, Build-A-Bear Workshop Inc.

The 2017 Frontiers in Service Conference June 22-25 in New York City opens with an Executive Roundtable of Presidents & CEOs internationally recognized as service leaders. In this session, we...

Value cocreation in service networks

guest article by Gabriela Beirão and Lia Patrício The service environment is increasingly complex, with service provider networks interacting with customer networks. For example in health care, citizens may choose different...

Gamification – The Next Big Thing in Service!?

Guest article by Waffa Hammedi, Thomas Leclercq, and Allard van Riel. The article is based on a paper that received the Elsevier Prize for the Most Innovative Paper Award. “Reality is Broken!...