Reviews & Report

Photos & Reflections of OFR 2017

The following article is an excerpt of the highlights of the Organizational Frontline Research 2017 Symposium. You can find more reflections about the event in the following PDF. The winners...

SIJ welcomes submissions from doctoral students

The Service Industries Journal has now created a ‘cutting edge research in progress’ stream and would welcome paper submissions from PhD (doctorate) students. These papers (methodological or conceptual) can be...

SERVSIG Reception at Winter AMA 2017

SERVSIG co-hosted an exciting reception at the 2017 Winter AMA conference in Orlando, Florida. With many SERVSIG members attending the Winter AMA and the Organizational Frontlines Research Preconference Symposium that...

Hospitality, Health, and Design at Cornell – Review & Photos

The new Cornell Institute for Healthy Futures (2015) role as an important contributor to the fields of senior living, healthcare, and design,was exemplified by its recent symposium: “Hospitality, Health, and Design: In Search...

Impressions & Photos of 5th LTAS in NYC

Guest article by Sertan Kabadayi, PhD  The Marketing Area at the Gabelli School of Business at Fordham University hosted the fifth edition of the Let’s Talk About Service (LTAS) workshop in...

Happy 30th Birthday, JSM!!!

guest article by Rebekah Russell-Bennett It was a balmy afternoon in Maastricht and at the end of a cobbled lane, service scholars gathered to celebrate the 30th birthday of the...

Photos from the RESER Conference 2016, Naples

guest article by Cristina Mele From September 7-10, 2016 the Department of Economics, Management and Institutions hosted the XXVI RESER conference with about 160 participants from different continents. Service research...

Services Research and Public Policy: A Match Made in Research Heaven!

In June, Martin Mende (Associate Professor of Marketing, Florida State University) proposed that interesting avenues to novel scholarly ideas emerge at the intersection of services research and the public policy...

Impressions of the Doctoral Consortium in Bergen

guest article by Kotaiba Aal and Kaisa Koskela-Huotari, Recipients of the 2016 Liam Glynn Research Scholarship Award Excitement fills the air as we approach the NHH Norwegian School of Economics in a...

Review & Photos from Frontiers in Bergen

The annual Frontiers in Service Conference was hosted by Norwegian School of Economics (NHH) and Center for Service Innovation (CSI) 23rd to 26th June. This was the 25th Frontiers conference...

Impressions from SERVSIG 2016 in Maastricht

From June 17-19, 2016 the Department of Marketing & Supply Chain Management and the Service Science Factory, Maastricht University’s School of Business and Economics (SBE), hosted the world’s largest service...

Videos from Karlstad Network Meeting

Dear all, The Service Research Center, CTF in Karlstad had once again the honor to host a network meeting for service researchers around the globe and it was great to...