News

Articles in Service Journals – July 2017

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Service Articles in Non-Service-Specific Journals – July 2017

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in February 2017. For more information about the alert system methodology go here For all previous alerts go here...

Service research in low-income countries

guest article by Heiko Gebauer Being a service researcher means thinking about your next research question, most appropriate theoretical lenses, and best-suited research methods. In addition, we think that it...

Getting to Know: A. “Parsu” Parasuraman

Interview was executed by Matt Weingarden, AMA A. Parasuraman is James W. McLamore Chair in Marketing, Professor, and Department Chair at the University of Miami, though many of his colleagues and friends know...

SERVSIG Best Dissertation Award 2017 for Alexander Henkel

SERVSIG and Maastricht University are proud to anounce the winner of the Best Dissertation Award in Service Research 2016. With this award we want to recognize outstanding doctoral dissertations in service research. The Department of Marketing...

Journal of Service Research Awards

2017 Journal of Service Research Best Paper Award Markus Blut, Cheng Wang and Klaus Schoefer (2016), “Factors Influencing the Acceptance of Self-Service Technologies: A Meta-Analysis” Journal of Service Research. 19...

Service Research strong in Impact Factors 2017

The new impact factors for journals by Clarivate/Thomson Reuters were published in June. Many impact factors of our service journals are strongly rising. Congratulations from SERVSIG. What a great achievement....

SERVSIG Best Services Article Award 2016

The “SERVSIG Best Services Article Award” is presented annually by SERVSIG to the author(s) of the best article in the services literature published during the previous calendar year. SERVSIG thanks the...

Martin Mende is Emerging Service Scholar 2017

SERVSIG and the digital media lab @ UMass Boston are proud to announce the winner of the inaugural Emerging Service Scholar Award 2016. The award recognizes contributions to advancing the study of service research, and will be...

Liam Glynn Research Scholarship Award 2017 (sponsored by ASU CSL)

SERVSIG and the ASU Center for Services Leadership/Liam Glynn Scholarship gives emerging services scholars the opportunity to attend the Services Doctoral Consortium and the Frontiers in Services Conference. The ASU Center for...

Christopher Lovelock Career Contributions Award Winner 2017

The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on...

New Photos & Impressions of SERVSIG Doctoral Consortium 2017

Guest article by Simon Hazée, Leonhard Mandl, and Janthorn Sinthupundaja, Recipients of the 2017 Liam Glynn Research Scholarship Award (New photos of the events are at the end of the...