News

PhD Studentship – Exploring the Influences of Customer Experiences on Frontline Employee Experiences

Application details: Reference number: SBE-KITG17 Start date: 01 October 2017 Supervisors: Primary supervisor: Professor Thorsten Gruber Secondary supervisor: Dr Kemefasu Ifie Loughborough University is a top-ten rated university in England...

Service Articles in Non-Service-Specific Journals (Mar 2017)

Today we identify service articles published in Marketing, Management, Operations, Productions, Information Systems & Practioner-oriented Journals in February 2017. For more information about the alert system methodology go here For all previous alerts go here...

Roland Rust will receive an Honorary Doctorate from NHH

Roland Rust, Distinguished University Professor and David Bruce Smith Chair in Marketing at University of Maryland’s Smith School of Business, will receive an Honorary Doctorate from the Norwegian School of...

Service Articles in the Journal of Business Research (Mar 2017)

For more information about the alert system methodology go here For all previous alerts go here Alvarez, C. M. O., K. A. Taylor and C. Gomez (2017): The effects of Hispanic bilinguals...

TSR Symposium in Loughborough

1st CSM Transformative Service Research Symposium June 1st 2017, 10am – 4pm Venue: Loughborough University, Loughborough, UK West Park Teaching Hub, Room WPT005 a To register for this free event,...

Innovation And Creative Destruction In Retailing

Guest article by Tor Andreassen. This article is part of the CSI Annual Report 2016. The full report can be downloaded here. In Norway, several industries are earmarked for restructuring. Two...

Photos & Reflections of OFR 2017

The following article is an excerpt of the highlights of the Organizational Frontline Research 2017 Symposium. You can find more reflections about the event in the following PDF. The winners...

Get to know the Cambridge Service Alliance

Guest article by Professor Andy Neely and Dr. Mohamed Zaki About the Cambridge Service Alliance The Cambridge Service Alliance was founded in 2010 by BAE Systems, IBM and the University...

Articles in Service Journals (Mar 2016)

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

CfP JBR: Theoretical Perspectives and Applications of Gamification in Business Contexts

Special Issue of the Journal of Business Business Research  Theoretical Perspectives and Applications of Gamification in Business Contexts Special Issue Guest Co-Editors: Juho Hamari, Tampere University of Technology (juho.hamari@tut.fi) Petri Parvinen, University of...

CfP JGSMS: Crowdsourcing and Open Innovation

Special Issue Call for Papers: The Co-Innovation of Services: Crowdsourcing and Open Innovation Deadline: December 30, 2017 The Journal of Global Scholars of Marketing Science: Bridging Asia and the World...

New Book: Service Strategy in Action

Christian Kowalkowski and Wolfgang Ulaga are delighted to announce their new book: Service Strategy in Action: A Practical Guide for Growing Your B2B Service and Solution Business. It can be...