News

ANZMAC 2017 at RMIT in Melbourne

ANZMAC 2017 will be hosted by RMIT University in Melbourne Australia. Paper submission deadline is June 30. The School of Economics, Finance and Marketing at RMIT University invites you to...

Articles in Service Journals – May 2017

Considered Service-specific journals were Journal of Service Research, Journal of Service Management, Journal of Services Marketing, Journal of Service Theory and Practice, Service Industries Journal, Cornell Hospitality Quarterly, and Service Science. For...

Multiple Academic Positions in Leuven

The KU Leuven is hiring several people! For the last couple of years, the Faculty of Economics and Business (FEB) has been systematically ranked highly by several independent accreditation committees...

MSI’s 2017 Clayton Doctoral Dissertation Proposal Competition

The Marketing Science Institute is pleased to announce our annual Alden G. Clayton dissertation proposal competition. The competition is open to qualified doctoral students worldwide. Submissions must be received no...

SERVSIG 2018 website is online

It’s our pleasure to announce that the website for the 10th SERVSIG Conference at the IÉSEG School of Management in Paris is online. We hope to see many of you next...

NYU 2017 Conference on Digital, Mobile Marketing, and Social Media Analytics

NYU 2017 Conference on Digital, Mobile Marketing, and Social Media Analytics 8-9 Dec 2017; Deadline 1 Oct NYU Stern School of Business, 44 West 4th Street, New York, NY 10012...

Customer misbehaviour in the collaborative economy: Is it contagious or not?

guest contribution by Tobias Schaefers, Kristina Wittkowski, Sabine Benoit (née Moeller), and Rosellina Ferraro Customer misbehavior in service settings is problematic for two reasons: (1) because of the direct damage...

Pataphysics And Service Research

guest article by Danilo Brozović, Finalist of the SERVSIG Best Dissertation Award 2017 (granted by Maastricht U)  When the opportunity to contribute to the SERVSIG blog and the newsletter arose, I was...

Transformative Service Collaborative

“Injustice anywhere is a threat to justice everywhere. We are caught in an inescapable network of mutuality… Whatever affects one directly, affects all indirectly.” Martin Luther King, 1963   We...

My Academic Role Model: Cristina Mele

guest article by Cristina Mele I was delighted to be nominated for the Guest Article, considering my acute awareness of the way role modeling can influence both the people around...

Martin Mende is 2017 Emerging Scholar of MASSIG

The Marketing and Society SIG of the AMA is pleased to announce Martin Mende as this year’s MASSIG Emerging Scholar Award winner. Martin, congratulations from SERVSIG!!! Martin earned his PhD...

Minitrack Service Science – HICSS 51 on Hawaii

June 15, 2017: Deadline for paper submission. Service science deals with the design, development, and managerial issues concerning service systems, integrated, value-creating configurations of service providers, their clients, their partners,...