Service Centers

Get to know the Cambridge Service Alliance

Guest article by Professor Andy Neely and Dr. Mohamed Zaki About the Cambridge Service Alliance The Cambridge Service Alliance was founded in 2010 by BAE Systems, IBM and the University...

Research on Digital Service Systems: Get to know the KSRI in Karlsruhe

The rapid digital transformation of businesses and society creates new challenges and opportunities for Service Science. With a focus on ‘Digital Service Systems’ the Karlsruhe Service Research Institute (KSRI) at...

Get to know the Center for Services Leadership (CSL) at ASU

Created in 1985 the Center for Services Leadership (CSL) is a research and educational center within the W. P. Carey School of Business, Arizona State University. As a premier cross-disciplinary...

The Quest for Diversity and Impact in Service Research

guest article by Kristina Heinonen Recently, while reading fellow researchers’ observations on the state of service research, I was led to reflect on how far the field has come. Cristiana...

The Evolution of Service Research at IBM

Guest article by Jim Spohrer and Hamid R. Motahari-Nezhad This short article should be viewed as a down payment on a longer, more complete history of the evolution of service research...

Get to know the Center for Service Innovation (CSI) at NHH

 guest article from Tor W. Andreassen and Per Egil Pedersen Norway has a strong history in Government-supported research on service innovation. In the late nineties, Norwegian researchers were active in the RESER...

7 key features of new service design

guest article by Gaby Odekerken-Schröder You are intrigued by services research and so am I. You probably just returned from the Winter AMA in beautiful San Antonio, Texas. In the ‘meet...

Improving well-being through Service Research at CTF

Guest article by Per Skålén.  CTF’s efforts to develop groundbreaking theoretical knowledge has resulted in multidisciplinary research themes: Service Innovation, Service Management, and Service Experience. Based on these themes CTF is...

Get to know the Centre for Service Management (CSM) at Loughborough University.

guest article by Thorsten Gruber In the current UK economy where services contribute to almost 80% of the UK economy relative to manufacturing, we thought there is a real need...

Center for Service Intelligence (CSI) at Ghent University (Belgium)

Guest post by Bart Larivière Service Intelligence: An Interdisciplinary Team Spirit of Thinking, Learning and Networking Living in a service-dominated world (Vargo and Lusch 2008), JSR-editor Mary Jo Bitner declares, “it’s...