SERVSIG provides annual awards for career contribution and excellence in service research.
The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on the development of the services discipline. Career contributions of the candidates should be of long duration, preferably 15 to 20 years. Contributions to the services discipline should be significant, frequent, and include recent contributions. Based on the proposals from the community and a defined procedure the award committees chose the recipient.
Based on the proposals from the community and a defined procedure the award committees chose the recipient (The past years winners can be viewed here)
Christopher Lovelock Career Contributions Award Winner 2016
Michael K. Brady – Florida State University, USA
SERVSIG Emerging Service Scholar Award
(sponsored by the digital media lab @ UMass Boston)
The award recognizes contributions to advancing the study of service research, and will be given annually to honor the contributions of a researcher in the earlier stages of his or her academic career. The award is given annually and is presented at the Frontiers in Services Conference. The award includes a cash prize and is sponsored by the digital media lab @ UMass Boston.
The digital media lab @ UMass Boston is a research center founded in 2014 at the University of Massachusetts Boston under the leadership of Werner Kunz. The mission of the center is to turn the research and intellectual capital of academia on digital marketing, social media, and innovative media services into insights for real-world application. The center fosters a global community of researchers, practitioners, students, and alumni to advance new knowledge, widespread learning, and impactful dialogue on the challenges of a new digital media era. Based on the proposals from the community and a defined procedure the award committees chose the recipient (The past years winners can be viewed here)
SERVSIG Emerging Service Scholar Award Winner 2015
Bart Larivière – Ghent University
The “AMA Best Services Article Award” is presented annually by SERVSIG to the author(s) of the best article in the services literature published during the previous calendar year (i.e. 2013). Based on the proposals from the community and a defined procedure the award committees chose the winning article (The past years winners can viewed here.)
Alexis M. Allen, Michael K. Brady, Stacey G. Robinson, Clay M. Voorhees (2015): “One firm’s loss is another’s gain: capitalizing on other firms’ service failures”, Journal of the Academy of Marketing Science, 43(5), 648-662.
Highly Commended Papers
Maarten J. Gijsenberg, Harald J. Van Heerde, Peter C. Verhoef (2015): “Losses loom longer than gains: Modeling the impact of service crises on perceived service quality over time”, Journal of Marketing Research, 52(5): 642-656.
Timothy L. Keiningham, Carly M. Frennea, Lerzan Aksoy, Alexander Buoye, Vikas Mittal (2015): “A Five-Component Customer Commitment Model: Implications for Repurchase Intentions in Goods and Services Industries” Journal of Service Research, 18(4), 433-450.
Martin Mende, Jenny van Doorn (2015): “Coproduction of Transformative Services as a Pathway to Improved Consumer Well-Being Findings From a Longitudinal Study on Financial Counseling” Journal of Service Research, 18(3): 351-368.
SERVSIG Best Dissertation Award in Service Research
(granted by Maastricht University)
SERVSIG and Maastricht University are proud to anounce the winner of the Best Dissertation Award in Service Research 2016. With this award we want to recognize outstanding doctoral dissertations in service research.
The Department of Marketing & Supply Chain Management at Maastricht University in the Netherlands, has a strong reputation in the field of Services Marketing, which has been the main focus since its inception. Maastricht University is proud to be recognized as a top marketing department by the global research cooperations on state-of-the-art service research and by the different research awards that Maastricht cherishes. The Service Science Factory at Maastricht University brings together business and academia to help organizations differentiate themselves through innovative services and to validate academic service research with different external non-academic stakeholders.
Based on the proposals from the community and a defined procedure the award committees chose the recipient (The past years winners can viewed here.)
SERVSIG Best Dissertation Award in Service Research Winner 2016
Arne De Keyser – ED HEC Business School
Finalist for the Best Dissertation Award 2016
Michelle Andrews – Emory Unversity
Mina Rohani – University of Saskatchewan, Canada
The American Marketing Association (AMA) Services Research Special Interest Group (SERVSIG) and the ASU Center for Services Leadership gives emerging services scholars the opportunity to attend the Services Doctoral Consortium and the AMA Frontiers in Services Conference.
The ASU Center for Services Leadership is a research center within the W. P. Carey School of Business at Arizona State University. Founded in 1985 to pioneer the study of services, the Center for Services Leadership has established itself as a globally recognized authority on how to compete strategically through the profitable use of services. The Center for Services Leadership is the sponsor of this year’s Services Doctoral Consortium and the Liam Glynn Research Scholarship Award. The past years winners can be viewed here
This years recipients are
- Amjad Shamim, Universiti Teknologi PETRONAS, Malaysia
- Kaisa Kaskela Huatari, CTF Karlstad, Sweden
- Kotaiba Aal, CTF Karlstad, Sweden
SERVSIG says congratulations to all recipients