Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider’s main role is matchmaking, so that a customer can access assets of a peer service provider.
The following video by Sabine Benoit is based on an academic article in which three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting are identified. The article introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and capabilities.