ICIS 2018
San Francisco, CA

December 13-16, 2018

Deadline: 3 May 2018 (11.59pm SFO time)

Service Science Track

Track Chairs:
Barbara Pernici, Politecnico di Milano
Tuure Tuunanen, University of Jyväskylä
J Leon Zhao, City University of Hong Kong

Track Description

The aim of this track is to examine both theoretically and empirically how digitalization is transforming service in today’s global, digital, service oriented economy. Service Science fosters a multidisciplinary approach to the study of service systems which are value co-creating configurations of people, technology, internal and external stakeholders connected by value propositions and shared information. Service Science research in the Information Systems (IS) domain may integrate domain knowledge and methodologies from existing disciplines such as business/management, technology, people and organization, computers, and IS, to provide unique contributions to academic and industry practice. The this paradigm provides the basis for integrating information from many different sources, including not only traditional IS, but also physical and human sensors, information extracted from different heterogeneous sources, machines and devices, and so on. Designing, managing and maintaining such systems based service is a complex task that requires the services continue operating with the requested quality of service at all times. Such a challenging task opens many new problems due its complexity and size. The track aim to present original research on approaches, and in particular focusing on the development of models and techniques, design methodologies, and empirical evaluation for such IS.

Topics of interest include, but are not limited to:

  • Business models and value proposition of digital services and inter-organizational service systems/networks
  • Business process synthesis, and decomposition, and mining within service systems
  • Case studies of IS servitization
  • Design and development of cyber-physical/Internet-of-Things based services
  • Design thinking and design science research approaches for services and service systems
  • ICT and service strategies and aligning business and ICT through service management
  • Methodologies, techniques, and tools for automated service composition and delivery
  • Research methodologies for service science/research
  • Service analytics
  • Service creation or provision in digital ecosystems and platforms
  • Service design strategies and approaches, strategies and theory
  • Service innovation concepts, studies, and theory
  • Service modeling for services and service systems
  • Service-oriented computing for dynamic provision of services
  • Service quality
  • Service transformation via novel financial technologies (FinTech) including mobile payments, robo-advisors, and blockchain
  • Servitization concepts, studies and theory

Track Chairs

Barbara Pernici, Politecnico di Milano

Tuure Tuunanen
University of Jyväskylä

J Leon Zhao
City University of Hong Kong

more information here